Mircea Daniel Dumitru
Bucuresti
Summary
As a motivated professional with strong analytical skills, I possess a proven ability to deliver results. My excellent communication abilities and dedication to teamwork make me a valuable asset in any collaborative environment.
Overview
8
8
years of professional experience
Work History
Customer support representative
Iconic-21
12.2024 - 03.2025
- Company Overview: Bucharest | Crewing / Casino / Entertainment | Arts / Entertainment
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Identify and assess customers' needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Bucharest | Crewing / Casino / Entertainment | Arts / Entertainment
Manager
Proxy Live Solutions
11.2022 - 09.2024
- Company Overview: Bucharest | Crewing / Casino / Entertainment | Arts / Entertainment
- Ensuring games results are completed and processed according to the correct procedures to guarantee integrity of games
- Ensure the appropriate number of staff are present for each shift
- Identifying and resolving all game irregularities due to dealer mistake, software issues or any other reason
- Identifying and resolving all real-time incidents on the gaming floor relating to all components of operations, including but not limited to hardware, software, and network connectivity
- Improve and develop subordinates work levels through training and development
- Bucharest | Crewing / Casino / Entertainment | Arts / Entertainment
Manager
Stellar Development
10.2021 - 11.2022
- Company Overview: Bucharest | Crewing / Casino / Entertainment | Arts / Entertainment
- Lead and motivate a team of contact center agents, ensuring performance targets and service level agreements are consistently met or exceeded
- Monitor and manage team KPIs, including call handling times, first call resolution, customer satisfaction scores, and other relevant metrics
- Act as a point of escalation for complex customer inquiries or issues, demonstrating effective problem-solving skills and ensuring resolutions are achieved in a timely manner
- Collaborate with other departments within the company to streamline processes and improve overall customer experience
- Bucharest | Crewing / Casino / Entertainment | Arts / Entertainment
Shuffler
Pragmatic Play
02.2021 - 10.2021
- Company Overview: Bucharest | Crewing / Casino / Entertainment | Arts / Entertainment
- Shuffle and change the cards on the Live tables when needed
- Keep in order and under control all facilities that store playing cards, equipment for the tables, and related documentation
- To keep in order equipment for the Live tables, playing cards and any sort of tables' equipment
- Bucharest | Crewing / Casino / Entertainment | Arts / Entertainment
Croupier
Pragmatic Play
02.2019 - 10.2020
- Company Overview: Bucharest | Crewing / Casino / Entertainment | Arts / Entertainment
- Present and lead online streaming games to engage and entertain players
- Inform players about the rules of the game and provide guidance as needed
- Follow and supervise updates and amendments in game leading procedures
- Adapt quickly to changing game situations and think on your feet
- Provide exceptional customer service and ensure the best possible experience for our players
- Bucharest | Crewing / Casino / Entertainment | Arts / Entertainment
Croupier
Evolution gaming
05.2017 - 09.2018
- Company Overview: Bucharest | Crewing / Casino / Entertainment | Arts / Entertainment
- Conducting all games dealt within the guidelines of the approved gaming procedures
- Maintaining a courteous and hospitable manner when interacting with clients
- Understanding and attending to customers' needs to optimize customer satisfaction
- Ensuring that game commentary is clear and company procedures are adhered to
- Reporting any suspicious conduct concerning the casino operations
- Bucharest | Crewing / Casino / Entertainment | Arts / Entertainment
Education
High School Diploma -
Liceul Traian Vuia
Bucharest, RomaniaSkills
- Problem-solving
- Teamwork and collaboration
- Issue and resolution tracking
Timeline
Customer support representative
Iconic-21
12.2024 - 03.2025
Manager
Proxy Live Solutions
11.2022 - 09.2024
Manager
Stellar Development
10.2021 - 11.2022
Shuffler
Pragmatic Play
02.2021 - 10.2021
Croupier
Pragmatic Play
02.2019 - 10.2020
Croupier
Evolution gaming
05.2017 - 09.2018
High School Diploma -
Liceul Traian Vuia
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