Ana Şerban

• Delivered over 100% productivity high-quality, monthly
• Gained extensive knowledge in data entry/analysis/reporting
• Performed monthly QA analysis/report for team
• Handled data volumes of >10000 entries using Excel and specialized tools
• Organized team work allocation and workflow
• Identified issues and troubleshoot using process expertise
• Coordinated with vendors for smooth data flow
• Identified process improvements and suggested implementation methods

• Conducting phone and face to face interviews
• Storing candidates data in CRM
• Drafting contracts and explaining details to the newly hired employees
• Promoting jobs in various cities and towns in Moldova area
• Making reports requested by supervisor
• Organizing German language courses and forming groups of learners
• Maintaining a good communication with all departments of the company

• Performing the complete recruitment and selection process for various fields of activity
• Conducting phone and face to face interviews
• Maintaining the relationship with both the clients and candidates of the agency during the entire selection process
• Creating the short list of candidates and sending it to the client

• Planning and organizing campaigns for the recruitment and selection of personnel for new stores
• Conducting face to face interviews
• Maintaining communication with new employees during the training period, offering support during the integration process
• Delivering recurrent reports on the activity and on the various situations when requested by manager
• Suggestions for improving procedures/processes of work

• Screening resumes
• Contacting, scheduling and welcoming candidates to interview
• Giving employment assessment tests to the candidates
• Holding telephone interviews
• Checking and making sure the documents for the employee's personal file are complete (necessary for the individual labor contract)
• Maintaining the relationship with the cabinet of
• Occupational Medicine and administrative department

• Promoting special offers and telesales services in accordance with procedures
• Contacting potential customer, identifying the customer needs and offering/selling services
• Efficient call management, as per quality standards
• Multitasking: accessing specific software and data completion during the conversation with the customer

I worked as a sale agent for mandatory private pensions. This required interaction with a high number of people, to present them the concept and the benefits of the product offered by ING.