Cristi Alecu
Bucharest
Summary
Agile, self-driven, results-oriented and strong leader always interested in new challenges, with several areas of expertise, like Project Management, Continuous Improvement, Digital Transformation, Telecommunications, Logistic, adding value by streamlining operations to decrease costs and promote organizational efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Quality & Transformation Manager
Teleperformance Romania
07.2020 - Current
- Withhold all previous tasks as Quality Manager and adding PMO and Digital Transformation responsibilities;
- Deployment Manager responsible for integrating the new businesses in company's targeted KPI, standards and processes, before delivering the business to operations BAU;
- Digital Transformation Manager with responsibilities in building strategy and coordinating all projects in the area of Automation (using RPA's, RDA's) Data Analytics (Speech Analytics), Process Excellence (Lean, Six Sigma) and Process Improvement;
- Leading transversal projects meant to improve operational efficiency, customer and employee experience and cost efficiency;
- Develop and implement an integrated Continuous Improvement strategy using Lean and Six Sigma principles and tools as well as driving a mindset change towards adopting Change Management and Continuous Improvement working environment;
- Leading teams of Quality, Project Management and Digital Transformation towards achieving operational excellence by combining the insights and findings coming from the quality extended team with the knowledge and process improvement approach used in deployments of operational or transversal projects.
Quality Assurance Manager
Teleperformance Romania
08.2018 - 07.2020
- Build and coordinate quality team at company level in order to drive performance improvement and to obtain internal and COPC certification;
- Local POC for Global Lean Six Sigma strategy of the company which includes not only trainings (in collaboration with COPC) at all levels but also LSS projects implementation follow-up;
- Driving Process Level Improvements based on the findings of quality team using the guidance of internal methodologies;
- Auditor for internal quality processes;
- Main achievement:
- Together with the team, obtained for the first time (in 15 years) for Romania branch the corporate quality certification.
Program Manager
ZTE Romania
01.2017 - 03.2018
- Besides the main RAN project (which included also deployment of new BSCs, RNCs), responsible for coordinating the Core based projects of the company for new installation, upgrades and expansions of SDM, EMS, IMS and MSC;
- Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
- Develop full-scale project plans and associated communications documents;
- Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work
- Build, develop, and grow any business relationships vital to the success of the project
- Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle;
- Develop best practices and tools for project execution and management
- Main achievement:
- Local coordinator of all the projects: Radio Implementation, Core&Switching equipment’s and Customer Service Projects
Project Manager
ZTE Romania
02.2015 - 01.2017
- Direct and manage project development
- Develop and deliver progress reports, proposals, requirements documentation, and presentations
- Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas
- Proactively manage changes in project scope, identify potential crises, and devise contingency plans
- Main achievements:
- Directly responsible for the implementation of Radio swap project and successfully managed to swap 350 sites (including also BSC, RNC and eNodeB’s) which meant a recovery of the initial delayed project plan by 20%; Last 140 sites, the so-called “white-spots” we’re successfully swapped within 2 months
Telecom Manager
Egnatia Romania
09.2012 - 02.2015
- Coordinating all telecom projects of the company ;
- Preparing project related reports for top management and board members;
- Main achievements:
- Coordinating and controlling yearly turnovers of 3-5m EUR, with a profit rate of at least 15% from over 2500 WO's of: new sites construction(2G), re-configuring existing sites(2G), developing UMTS network, unifying CDMA network with Romtelecom/Telemobil, swaps and new installation of transmissions for increased capacity and developing LTE network by using Ericsson, Alcatel, Huawey, NEC, Nokia, ZTE equipments (and not only);
- Bringing new clients in the company and increasing the turnover in the first year with 20%;
- Renegotiating the contracts with subcontractors and reducing the costs with 10-20%;
Project Manager
Egnatia Romania
04.2007 - 09.2012
- Logistics responsible of company's main project: prepare and send all the material lists (telecom and civil) to warehouses, access lists and delivering installation solutions to our installation teams
- Improving the delivery process and decreasing significantly the re-work situations (and consequently the costs)
- Coordinating engineers, installation and maintenance teams (30 colleagues) and subcontractors;
- End-to-end budgeting for sub-contractors and client;
- Checking and coordinating the activity of our maintenance teams;
- Main achievements:
- Increasing rate of respected deadlines and responsibility inevitably engendered increased trust of customer and approx
- 25% more work orders for the company;
- Putting in place and constantly improving procedures and specific processes generated decreased logistics costs and better time management
Logistics inspector
Stanleybet Romania
07.2005 - 04.2007
- Coordinating the opening of new shops (including all the legal and logistics aspects);
- Responsible for all the relations, duties and obligations with the state institutions (Trade Register, fiscal authorities) when opening/closing shops or on any change of the integrant document;
- Rolling stock responsible
- Main achievements:
- All new shop openings (more than 100) in the last year of activity were done without any delay
- Reducing with 30% the fine spending's with state institutions due to an improved follow up of new regulations and expiring terms
Engineer
CNCF CFR SA
10.2002 - 07.2005
- Supervising the work of all the operational staff and reporting the measures for improving activity;
- Training staff with all the new settlements in their line of work;
- Keeping all the statistics of the station indicators and proposing measures for improving those indicators;
Education
Postgraduate degree in LOGISTICS -
Polytechnics University of Bucharest
Degree in ENGINEERING-TRANSPORTATION -
Polytechnics University of Bucharest
Skills
- Critical thinking
- Proactive & Self driven
- People Management
- Leadership
- Continuous learner
- Analytical skills
- Project Management
- Strategic Planning
- Problem Solving
- Lean Six Sigma
- Budget Planning
Certification
- Lean Six Sigma Black Belt (Teleperformance internal certification-2023)
- Total Quality Management (Teleperformance Institute-2019)
- COPC Implementation Leader (COPC-2018)
- Negotiation skills (Access PMI-2015)
- PMP, Project Management Professional (PMI-2014)
- Master Digital Transformation
- Design Thinking
- Process Mining for RPA
- Digital Strategy
- Root Cause Analysis
- Transitioning from Waterfall to Agile PM
- Agile Development Practices
- Customer Service Leadership
- Leading with Innovation
- Creating a culture for change
Leadership Experience
Extensive experience in several industries of successfully building, growing, and leading teams to reach company goals while delivering on-time and on-cost projects.
Communication Skills
Implemented new procedures and technologies that improved efficiency and streamlined operations
Languages
English
Advanced
C1
Timeline
Quality & Transformation Manager
Teleperformance Romania
07.2020 - Current
Quality Assurance Manager
Teleperformance Romania
08.2018 - 07.2020
Program Manager
ZTE Romania
01.2017 - 03.2018
Project Manager
ZTE Romania
02.2015 - 01.2017
Telecom Manager
Egnatia Romania
09.2012 - 02.2015
Project Manager
Egnatia Romania
04.2007 - 09.2012
Logistics inspector
Stanleybet Romania
07.2005 - 04.2007
Engineer
CNCF CFR SA
10.2002 - 07.2005
Postgraduate degree in LOGISTICS -
Polytechnics University of Bucharest
Degree in ENGINEERING-TRANSPORTATION -
Polytechnics University of Bucharest
Similar Profiles
Alexandra DragomirAlexandra Dragomir
Recruitment Specialist at Teleperformance RomaniaRecruitment Specialist at Teleperformance Romania
Ana Maria-Madalina LeopeaAna Maria-Madalina Leopea
Resource Coordinator at Teleperformance RomaniaResource Coordinator at Teleperformance Romania
Mihai Adrian DanielMihai Adrian Daniel
Security Campus Manager at Securitas Services RomaniaSecurity Campus Manager at Securitas Services Romania