Abbia Dora Cotoarba
Sighișoara
Summary
Customer Relations Operator with experience managing customer interactions across computer-generated solutions (GRS Bucharest) and Ascensos Contact Centre Romania. Proven track record in ticket resolution, call handling, and complaint management. Remote support experience using knowledge bases to resolve issues efficiently.
I am fluent in German, Dutch, English, and Romanian, and I also have experience training new colleagues and supporting customers, which has strengthened my communication, teamwork, and customer service skills.
Overview
4
4
Languages
1
1
Certification
7
7
years of professional experience
Work History
Operator relatii clienti
Computer Generated Solutions
08.2025 - Current
Operator relatii clienti
GRS Bucuresti
București
10.2024 - Current
Operator relatii clienti
ASCENSOS CONTACT CENTRES ROMANIA SRL
06.2023 - 07.2024
- Ecient management of customer interactions to ensure their satisfaction
- Quick and professional response to customer inquiries and requests, using communication skills
- Identifying customer needs and providing personalized solutions to solve their problems
- Improving customer relationships by offering quality support and advice
- Ecient collaboration with internal departments to ensure prompt resolution of customer issues
HELPDESK SENIOR ASSOCIATE
NTT data Services
Bucuresti
03.2020 - 05.2022
- -Home oce ( remote)-Ensuring customer assistance with any problem-Resolving tickets-Answ
Education
Incomplete - High School / Vocational School, Sighișoara, liceul teoretic Joseph haltrich
Liceul Teoretic " JosphHaltrich "
Sighișoara01.2019
Skills
- Customer relationship management
- Ticket resolution and case logging
- Call handling and complaint management
- Remote support and knowledge base utilization
- Adaptive problem solving
- Positive attitude in customer service
- Multilingual communication skills
Certification
Sprachdiplom, C1
Spoken Languages
Dutch
Romanian
German
English
Custom Section
Abbia Dora Cotoarba
Personal Information
Age: 25
Timeline
Operator relatii clienti
Computer Generated Solutions
08.2025 - Current
Operator relatii clienti
GRS Bucuresti
10.2024 - Current
Operator relatii clienti
ASCENSOS CONTACT CENTRES ROMANIA SRL
06.2023 - 07.2024
HELPDESK SENIOR ASSOCIATE
NTT data Services
03.2020 - 05.2022
Incomplete - High School / Vocational School, Sighișoara, liceul teoretic Joseph haltrich
Liceul Teoretic " JosphHaltrich "