Languages
Abdallah Massry
Factory Maintenance And Cleaning And Logistics
Constanta,Romania
Summary
Proven professional with extensive experience in construction and customer service, notably at Umex, where I enhanced workflow efficiency and client satisfaction. Skilled in construction best practices and excellent communication, I consistently exceed project targets and sales goals. My collaborative approach and problem-solving abilities have significantly contributed to team success and a positive workplace environment.
Overview
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3
1
1
Arabic native speaker
1
1
English B1
1
1
Frensh B1
Work History
Hangar Cleaning and Maintenance and Logistics
Umex
- Completed high-quality alterations in a timely manner, contributing to increased customer satisfaction rates.
- Prepared panels by sawing, drilling and cutting holes in panels for electric outlets, air conditioning units and plumbing.
- Studied and interpreted various blueprints and technical specifications to install products correctly.
- Assisted in training new hires, sharing valuable knowledge and expertise to ensure their success as hanger professionals.
- Provided quality drywall installation for commercial and residential projects.
- Streamlined processes for garment handling and storage, reducing lost or damaged items.
- Trimmed edges of wallboards to maintain even joint.
- Used crowbars and hammers to remove existing plaster, drywall and paneling.
- Improved overall organization and efficiency within the workplace through effective inventory management.
- Used Type and Type tools to install horizontal and vertical metal or wooden studs on interior walls and exterior framing.
- Used glue, nails and screws to fit and fasten wallboard or drywall into position on wood or metal frameworks.
- Contributed to team success by maintaining excellent communication skills when coordinating tasks with coworkers.
- Solved challenging garment modification requests creatively, resulting in satisfied customers who often returned for future services.
- Promoted company''s reputation as an industry leader by continually providing excellent service and producing high-quality work.
- Maintained clean and organized construction areas to reduce risk of hazards.
- Demonstrated flexibility in adapting to changing priorities, consistently meeting deadlines despite shifting workload demands.
- Established trust among clientele through consistent delivery of error-free alterations that met or exceeded expectations.
- Efficiently managed time while working on multiple alteration projects simultaneously, consistently delivering high-quality results within deadline constraints.
- Used tape measures, combination squares and scribes to plan installation and mark lines on drywall.
- Finished installation of drywall by sanding mudded drywall to smooth, even surface.
- Provided top-notch customer service by patiently listening to client needs and offering customized solutions for their specific garment requirements.
- Managed multiple projects simultaneously, ensuring timely completion of all hanger-related tasks.
- Increased repeat business by building strong relationships with clients through exceptional service and attention to detail.
- Collaborated with team members to maintain a clean and organized workspace, promoting a positive work environment.
- Maintained strict adherence to quality control standards when inspecting finished products before returning them to clients.
- Utilized sewing machines and hand-stitching techniques to expertly alter various types of garments according to client specifications.
- Assisted customers with fitting room needs, ensuring proper sizing and fit of garments.
- Framed and installed baseboards, crown molding, doors, windows, roofs and shingles.
- Completed installation of drywall sheets on commercial and residential properties.
- Removed and replaced damaged drywall to complete repair and restoration projects.
- Finished and trimmed drywall with professional-level quality.
- Received consistent excellent feedback on work quality and customer service.
- Promoted use of proper PPE and safety equipment to safeguard teams and equipment.
- Achieved precise installation requirements by cutting and fitting drywall to accommodate corners and edges.
- Inspected surfaces to evaluate quality and applied extra attention to fill in holes and rectify errors.
- Prepared materials and set up equipment and supplies to support seamless drywall installation.
- Used brushes and rollers to eliminate wrinkles or bubbles from hangings and produce top-notch finishes.
- Put advertising posters on fences, poles, walls, windows and billboards with glue, staples or tacks.
- Arranged supplies efficiently to avoid wasted time and materials.
- Set up safe and solid scaffolds or special ladder arrangements to complete hanging jobs in large interior spaces.
- Scraped, steamed, peeled or chemically removed old wall coverings.
- Consulted with manufacturers to determine proper installation strategies for different types of materials.
- Checked surfaces for imperfections, holes and cracks and corrected all issues prior to installing new coverings.
- Completed new installations of Type, Type and Type wallcoverings for private, business, and government customers.
- Used sketches, blueprints, and written orders to plan and carry out accurate jobs.
- Sealed surfaces and maximized covering adhesion by applying sizing.
- Maintained organized, clean and safe work areas to protect people, equipment and building interiors.
- Removed rough edges and extra materials using trimming knives and straight blades.
- Achieved accurate alignments with help of plumb bobs and chalk and laser measuring devices.
- Applied high-quality decorative fabrics and wallpapers to interior walls and ceilings with expert skill and attention to detail.
- Checked alignment, pattern matches and seams of finished wallcoverings.
- Painted walls, ceilings and other surfaces with sponges, rolls, brushes and spray guns.
- Performed expert finishing work with skills in carpentry and flooring.
- Achieved accurate installations using proper measurements and allocations of drywall material.
- Measured and marked cutting lines on drywall for lengths, heights and penetrations.
- Prepared work area, tools and equipment for job site.
- Installed drywall for residential and commercial projects with consistent attention to quality and safety.
- Identified and resolved any issues related to garment construction or materials, ensuring optimal product quality for clients.
- Mixed, matched and applied diverse textures to achieve quality finishes.
- Applied skills in taping, sanding and finishing drywall to meet project specifications.
- Used diverse variety of tools and equipment for safe installation of drywall.
- Proactively sought additional training opportunities in order to enhance professional skill set as a hanger specialist.
- Enhanced customer satisfaction by providing efficient and accurate garment alterations.
Waiter
Bibabel Restaurant
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Communicated with kitchen staff to enable accurate food preparation.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Inspected dishes and utensils for cleanliness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Sales Agents and Customer Support
Alpha Lebanon
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Explained features and advantages of Type products or services to promote sales.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Set and achieved company defined sales goals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met existing customers to review current services and expand sales opportunities.
- Contributed to team objectives in fast-paced environment.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Built diverse and consistent sales portfolio.
- Attended monthly sales meetings and quarterly sales trainings.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Built relationships with customers and community to promote long term business growth.
- Contributed to event marketing, sales and brand promotion.
- Negotiated prices, terms of sales and service agreements.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Presented professional image consistent with company's brand values.
- Developed, maintained and utilized diverse client base.
- Achieved or exceeded company-defined sales quotas.
- Maintained current knowledge of evolving changes in marketplace.
- Recorded accurate and efficient records in customer database.
- Informed customers of promotions to increase sales productivity and volume.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Trained new employees on customer service, money handling and organizing strategies.
- Consulted with businesses to supply accurate product and service information.
- Kept detailed records of daily activities through online customer database.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Stayed current on company offerings and industry trends.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Generated advertising brochure for vendor use.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Waiter
Zeitouna
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Marbel and Stones Factory
Al Masry Factory
- Carefully packaged finished products and prepared for shipment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Contributed to minimizing downtime with proactive preventive maintenance on machines and equipment.
- Enhanced production efficiency by maintaining clean and organized work areas.
- Maintained clear communication channels with coworkers throughout shifts to ensure seamless handovers of responsibilities.
- Achieved production goals consistently while meeting strict deadlines through effective time management skills.
- Collaborated effectively with supervisors to implement new procedures for enhanced workflow efficiency.
- Assisted in achieving production targets through effective collaboration with team members.
Education
Highschool - Life Sciences
Rojom Khalaf High School Elementary
Wadi Khaled Akkar06.2021
Skills
Construction best practices
EIFS experience
Knowledge of industrial standards
Measuring and material layout
Safety protocol knowledge
Team mentoring
Painting expertise
Estimating abilities
General carpentry knowledge
Hand and power tool use
Edge trimming
Excellent Communication
Problem-Solving
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Multitasking Abilities
Written Communication
Data Entry
Interpersonal Communication
Timeline
Hangar Cleaning and Maintenance and Logistics
Umex
Waiter
Bibabel Restaurant
Sales Agents and Customer Support
Alpha Lebanon
Waiter
Zeitouna
Marbel and Stones Factory
Al Masry Factory
Highschool - Life Sciences
Rojom Khalaf High School Elementary