Abdullah M. Al-Ghamdi
Riyadh,Saudi Arabia
Summary
An experienced administrator in money transfer services (global remittance) & operational support, with demonstrated experience of 10 years in the remittance banking industry: Operational management experience and product management. Expert in establishing & maintaining banking/remittance partners, as well as project operational supervisor.
Overview
10
10
years of professional experience
Work history
Branch Support Officer
Fawri-Aljazira Bank
Riyadh
01.2020 - 11.2025
- Operational Management: Establishing Operational function between departments.
- Risk Management: maintaining record of Risk incidents and preforming analyses on each case for future prevention.
- - Compliance: working with compliance teams in applying industry standards, as well as conducting compliance visitation and review of branches and their staff.
- - Project Management: adhering to industry standards regarding project invitations. Follow up of project phases, and performing testing scenarios on banking product.
- - Maintaining customer relationships through Resolving complaints, consultation and direct communication with related departments in order to resolve their issues.
- FX currency: Treasury and Central FX currency dissemination to all departments and branches.
- - Processing reconciliation requests and Transaction processing Requests. (limit breaks, failed TXN etc.)
- - Resolving Branch issues cash shortages, Transference, & receiving of cash.
- - Communication with various bank departments regarding logistics, SAMA regulations, quality control/risk management.
- - Monitoring branch balances, internal accounts shortages, overages, and petty cash/small expenditure.
- Supervising Circular dissemination of relevant business developments.
Head Teller
Fawri-Aljazira Bank
Riyadh
01.2017 - 01.2020
- - Cash Tallying, transference, receiving, and end of day closure of accounts.
- - Service of customers regarding their transaction/remittances.
- - Supervising other tellers.
Teller
Fawri-Aljazira Bank
Riyadh
01.2016 - 01.2017
- - Cash Tallying, transference, Receiving.
- - Maintaining customer satisfaction and expediting transactions.
Education
Bachelor's - Translation of the English language
King Saud University
Mini MBA
Alfaisal University
Saudi Arabia 01.2025 - 05.2025
Skills
- Clients management
- Organizational skills
- Effective communication
- Teamwork
- Microsoft Office Application/Outlook
- Symex/ Equation main
- Problem solving
- Flexibility
Banking Courses
- Compliance in Banking
- Risk Champion
- Security Awareness
- Data & Client Security
- Project management fundamentals
Timeline
Mini MBA
Alfaisal University
01.2025 - 05.2025
Branch Support Officer
Fawri-Aljazira Bank
01.2020 - 11.2025
Head Teller
Fawri-Aljazira Bank
01.2017 - 01.2020
Teller
Fawri-Aljazira Bank
01.2016 - 01.2017
Bachelor's - Translation of the English language
King Saud University