Bogdan-Gabriel Guzu

• Participated in process improvement initiatives related to accounts payable functions .

-Designed and tested various tools to identify duplicate payments and/or documents on multiple databases including Team-database and Department-database.

-Assisted in an archiving project by conducting tests and generating reports on software quality and correctness.

• Managed a high volume of invoices, prioritizing payment schedules to optimize cash flow and maintain strong vendor relations.
• Provided exceptional customer service to both internal departments and external clients regarding billing inquiries or disputes resolution.
• Supported month-end closing activities, ensuring accuracy in financial records and adherence to deadlines.
• Reduced the number of overdue invoices for improved cash flow management.
• Enhanced vendor relationships through timely payments and clear communication channels.
• Conducted regular account audits to identify discrepancies and resolve outstanding balances in a timely manner.
• Matched purchase orders with invoices and recorded necessary information.
• Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
• Managed and responded to correspondence and inquiries from customers and vendors.
• Input financial data and produced reports using S.A.P.
• Maintained account accuracy by reviewing and reconciling checks monthly.
• Coordinated with purchasing department to match purchase orders with received invoices for accurate payment processing.

• Carried out day-to-day duties accurately and efficiently: Serving the clients, organizing events, location arrangements, staff training
• Resolved problems, improved operations and provided exceptional service
• Developed and implemented performance improving strategies and plans to promote continuous improvement
• Worked within applicable standards, policies and regulatory guidelines to promote a safe working environment
• Delivered services to customer locations within specific timeframes
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
• Received and processed stock into inventory management system
• Maintained energy and enthusiasm in fast-paced environment
• Adhered to social distancing protocols and wore mask or face shield
• Offered friendly and efficient service to customers, handled challenging situations with ease
• Learned new skills and applied to daily tasks to improve efficiency and productivity.

• Created a wide variety of hot and cold drinks with consistently positive customer satisfaction scores
• Recommended products based on solid understanding of individual customer needs and preferences
• Monitored supply levels at counter and maintained customer areas to meet typical demands
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
• Explained beverage preparation and offered samples to help customers choose ideal items
• Cleaned counters, machines, utensils and seating areas daily
• Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning
• Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
• Operated espresso machines and commercial coffee brewers to create beverages
• Elevated customer loyalty by using strong communication abilities to resolve customer problems
• Controlled line and crowd with quick, efficient service
• Complied with standards for merchandising, stocking and storing product
• Memorized recipes for specialty coffee beverages and seasonal offerings
• Maintained regular and consistent attendance and punctuality.

• Adhered to alcohol service policies and procedures
• Maintained clean, organized workspace according to operational standards
• Responded to customer complaints to help resolve issues
• Monitored inventory and notified management of deficiencies or shortages
• Communicated stand offerings and answered guest questions regarding orders
• Corrected order issues, provided refunds and replaced items
• Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution
• Followed advanced COVID-19 safety protocols, keeping customers and colleagues safe despite pandemic conditions
• Supported team members with various needs depending on customer influx and demand
• Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times
• Handled cash and processed payments, sorting bills and maintaining records of transactions
• Processed large-scale concession resupply orders, bringing new snacks and beverages to serve customer preferences
• Consistently provided friendly service to promote better customer engagement.

• Provided clerical support, addressing routine and special requirements
• Produced high-quality communications for internal and external use
• Reported back to instructor to receive day-to-day tasks and responsibilities
• Sorted, organized and maintained files
• Searched in the institution databases to locate necessary information for research projects
• Distributed office supplies and files for staff
• Completed research, compiled data and assisted in timely reporting
• Analyzed problems and worked with teams to develop solutions.
• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.

• Volunteered with groups and organizations to help make measurable differences for program recipients
• Responded to questions from customers and community members
• Helped organize and manage events and projects
• Completed clerical tasks and office duties to open full-time employees up for more critical work
• Maintained clean facilities to better serve program needs
• Planned and delivered numerous activities and special events.

• Volunteered with groups and organizations to help make measurable differences for program recipients
• Helped organize and manage events and projects
• Maintained clean facilities to better serve program needs
• Supported engaging and fun events by helping with organization and planning
• Responded to questions from customers and community members
• Helped program leaders with administrative support duties
• Greeted visitors and answered questions about the program, requirements and opportunities.

• Volunteered with groups and organizations to help make measurable differences for program recipients
• Responded to questions from community members
• Engaged in community outreach to support program mission
• Completed clerical tasks and office duties to open high ranked volunteers up for more critical work
• Helped organize and manage events and projects
• Assisted with special events and programs.