Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Adela Stefania

Buzau,Buzau
Adela Stefania

Summary

Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.

Overview

5
years of professional experience
4
years of post-secondary education
2
Languages

Work History

Stanleybet
Buzau, Romania

Sales Representative
06.2023 - Current

Job overview

  • Retained excellent client satisfaction ratings through outstanding service delivery.

Nagra Gaming
Buzau, Romania

Casino Attendant
03.2019 - 02.2023

Job overview

  • Enforced game rules and casino policies fairly to maintain betting standards.
  • Recorded number of tickets cashed and amount paid out after each race or event.
  • Calculated winnings and losses based on betting odds and players' choices.
  • Collected cards and tickets from players and computed and verified amounts won or lost for house accounting requirements.
  • Worked closely with closed-circuit security team to spot cheaters and remove individuals from game floor and establishment.
  • Oversaw betting at events such as races and recorded values of payouts.
  • Played Type games to provide minimum complement of table players for gambling establishments.
  • Collected and managed house percentages from betting pots.
  • Collected cash bets from players and documented amounts in records.
  • Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.
  • Achieved goals and objectives for phone calls, e-mails and letters mailed to current, inactive and prospective high-end players for increased casino revenue.
  • Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
  • Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
  • Collaborated with over Number departments to resolve customer complaints and issues to guarantee seamless satisfaction, boosting customer satisfaction ratings Number%.
  • Organized and coordinated show reservations, guest rooms and meals to provide guests with optimum convenience and comfort.

Premier Inn Hotel
Croydon, UK

Housekeeper
12.2018 - 03.2019

Job overview

  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Adhered to professional house cleaning checklist.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Worked on cleaning team to service hotels, offices, and other commercial buildings.
  • Operated electronic backpack vacuums and floor sweepers.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Verified cleanliness and organization of storage areas and carts.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Dusted picture frames and wall hangings with cloth.
  • Sorted, laundered and put away various laundry items.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Handled requests for extra linens, toiletries and other supplies.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Changed bed linens and collected soiled linens for cleaning.
  • Returned emptied garbage receptacles to proper locations.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.

Education

Colegiul Agricol Dr. C. ANGELESCU
Buzău

10 from Enviorement Protection
09.2014 - 06.2018

University Overview

Skills

Client Service

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Timeline

Sales Representative
Stanleybet
06.2023 - Current
Casino Attendant
Nagra Gaming
03.2019 - 02.2023
Housekeeper
Premier Inn Hotel
12.2018 - 03.2019
Colegiul Agricol Dr. C. ANGELESCU
10 from Enviorement Protection
09.2014 - 06.2018

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Adela Stefania