Adelina-Elena Filip
Pricing Analyst
Bucharest
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
2
2
Certificates
3
3
Languages
Work History
Pricing Analyst
Saste, com Telecommunication GMBH
10.2020 - Current
- Tasks: Responsible with supervising and updating rates from vendors, automatically and manually
- Implementing/creating rules/filters for each partner according to the traffic required
- Blocking/Unblocking accounts and removing carriers from routing
- Making sure the prefixes are up to date by making prefix analyses
- Communicating with partners regarding rates related issues.
Virtual Assistant
Upwork
09.2019 - 10.2020
- Upwork
- Executed travel arrangements by researching and booking flights and accommodations
- Completed administrative tasks by performing business correspondence, transcription and data entry
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
Human Resources Admin Officer
Lacedo
Bucharest
02.2019 - 10.2019
- Tasks : Analyze job opportunity provided by company; performed recruitment, selection and negotiation processes; offer employee assistance and ensure wellness
- Gained valuable experience in creating and implementing hiring policies, procedures, systems, and technologies to support company's long-term growth and expansion'
Sales Agent
Zaheen Telecom
Bucharest
04.2018 - 02.2019
- Tasks : Responsible with growing the popularity of the product, attracting new clients, facilitating region-based contracts and offers, ensuring loyal relationship with clients and strategized growth in company popularity
- Increased product appeal and customer experience by interacting directly with a high number of customers per day
- Performed cold-calling and follow-ups with leads to secure new revenue
- Trained and developed new sales team associates in products, selling techniques and company procedures
- All imposed sale targets have been reached, closing year 2018 with an increase in the profit margin of 8%.
Technical Support Agent
CGS Romania
Bucharest
11.2015 - 05.2016
- Bucuresti
- Tasks : training customers to use technology; analyzing technical issues; diagnosing hardware/software; troubleshooting customer support needs; soliciting customer feedback to improve service
- Activated accounts for clients interested in new services
- Participated in creating efficient “follow scripts” which assured improved interaction with customers
- Managed over 30 calls per day
- Experience/ skills gained: Problem solving skills, Decision making,
- Critical thinking, Customer service, Multitasking, Active listening
Independent Distributor
Herbalife
Bucharest
01.2013 - 05.2016
- Contact, consult/convince customers to engage in company campaigns; present products and create strategic partnerships to ensure that target market is motivated to invest in company
- Branded products through effective salesmanship and maintained long-term relationships with clients
- Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients
- Increased overall sales by 15% through effective displays and merchandising
- Qualified and attended two international sales congresses (Turkey and
- Czech Republic) aimed on: Cross-selling, Sales Forecasting.
Education
Bachelor's - Journalism and Communication
10.2014 - 05.2017
High School Diploma - undefined
09.2009 - 05.2013
Skills
Critical thinkingundefined
Certification
English: Advanced, Certificate in Advanced English (CAE), Cambridge
Additional Information
- .
Timeline
Pricing Analyst - Saste, com Telecommunication GMBH
10.2020 - Current
Virtual Assistant - Upwork
09.2019 - 10.2020
Human Resources Admin Officer - Lacedo
02.2019 - 10.2019
Sales Agent - Zaheen Telecom
04.2018 - 02.2019
Technical Support Agent - CGS Romania
11.2015 - 05.2016
Hyperion University - Bachelor's, Journalism and Communication
10.2014 - 05.2017
Independent Distributor - Herbalife
01.2013 - 05.2016
National College 'Nicolae Grigorescu - High School Diploma,
09.2009 - 05.2013
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