Adi Victor Constantin
Technical Support Engineer
Galati/Tecuci
Overview
7
7
years of professional experience
Work History
Technical Support Engineer
Webhelp
04.2024 - Current
- Provide support for Google Workspace to clients, addressing their technical issues and inquiries.
- Troubleshoot problems related to Google Workspace applications such as Gmail, Google Drive, Google Docs, and more.
- Assist in the configuration and setup of Google Workspace for new users.
- Provide training and guidance to users on best practices and features of Google Workspace.
- Handle customer queries through, email, and meetings, ensuring timely and effective resolutions.
- Collaborate with internal teams to escalate and resolve complex issues.
Technical Support Engineer
SonicWall
02.2024 - 04.2024
- Provided technical support for SonicWall products including firewalls, VPNs, and other security solutions.
- Assisted customers with installation, configuration, and troubleshooting of SonicWall devices.
- Responded to support tickets and phone calls, delivering high-quality customer service.
- Conducted remote sessions to diagnose and resolve technical issues.
- Documented solutions and updated the knowledge base for future reference.
- Collaborated with engineering teams for advanced issue resolution.
Technical Support Engineer L2
Xcitium
09.2021 - 01.2024
- Assisting the clients of Comodo with configuration and technical issues thru phone, emails, and scheduled remote sessions
- Identify, troubleshoot, research, and resolve complex customer issue with: -Secure Internet Gateway -Secure Email Getaway -Service Desk -Enrollment of Endpoints on Endpoint Manager and deployment of Comodo Client Security
- Escalate issues to L3 team where needed
- Testing solutions and scripts provided by the development team and L3 team.
Escalation Support Engineer L3
HCL Technologies
11.2019 - 09.2021
- Respond to escalation software incidents from Tier 2 teams
- Respond to direct escalation (hardware and software), primarily by telephone from regional field service operations and Customer's Authorized Service Providers
- Identify, troubleshoot, research, and resolve complex customer and field service issues
- Deliver hardware, software and solution (Customer and third-party solutions) support using remote capabilities
- Engage with field support if a client visit is required
- Escalate the incident to the 'deep dive' team, regional service specialist or engineering team for engineering issues
- Responsible for providing technical guidance/solutions.
Customer Service Representative
Ezlo Romania
06.2019 - 08.2019
- Providing support to customers via phone, e-mails
- Assisting customer with configuration and issues experienced with the products bought from the company: smart keylocks, sensors, plugs, cameras, and Vera control unit.
Customer Service Advisor
Capgemini
11.2017 - 06.2019
- As a Customer Advisor/Help Desk Agent at Capgemini, I played a pivotal role in providing exceptional customer service and technical support to clients
- With a strong focus on problem-solving and effective communication, I ensured customer satisfaction by addressing their inquiries, troubleshooting technical issues, and delivering timely resolutions.
Education
Bachelor degree -
Gheorghe Asachi Technical University of Iaşi
Iasi 10.2015 -
Skills
Technical Support
Technical Troubleshooting
System Troubleshooting
Problem-Solving
References
References available upon request
Timeline
Technical Support Engineer
Webhelp
04.2024 - Current
Technical Support Engineer
SonicWall
02.2024 - 04.2024
Technical Support Engineer L2
Xcitium
09.2021 - 01.2024
Escalation Support Engineer L3
HCL Technologies
11.2019 - 09.2021
Customer Service Representative
Ezlo Romania
06.2019 - 08.2019
Customer Service Advisor
Capgemini
11.2017 - 06.2019
Bachelor degree -
Gheorghe Asachi Technical University of Iaşi
10.2015 -
Similar Profiles
Alicia DelandeAlicia Delande
Conseillère clientèle at WEBHELPConseillère clientèle at WEBHELP
Zaid ObeidatZaid Obeidat
Content Moderator at WebhelpContent Moderator at Webhelp
Büşra LuşoğluBüşra Luşoğlu
CUSTOMER REPRESENTATIVE at WebhelpCUSTOMER REPRESENTATIVE at Webhelp
Denis LerondDenis Lerond
Téléconseiller at WebhelpTéléconseiller at Webhelp
Andrei JarcaAndrei Jarca
Real Estate Agent - at North Bucharest InvestementsReal Estate Agent - at North Bucharest Investements