Adil Zennadi
Timisoara
Summary
Adaptable and results-oriented professional with practical experience in sales, customer service, and last-mile delivery. Skilled in managing B2B transactions, handling e-commerce operations, and assisting clients through call centers and helpdesk platforms. Strong interpersonal and communication skills, reinforced by multilingual fluency (French, English, Arabic). Proficient with Microsoft Office, CRM tools, and internal communication systems like Slack. Former university football player, demonstrating teamwork, discipline, and a competitive mindset. Studied in Timișoara, Romania, where I completed both a Bachelor's and a Master's degree in Management, graduating in 2025. Seeking new challenges in dynamic and customer-focused environments.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Food Delivery Driver
Bolt Food
01.2025 - Current
- Delivered meals efficiently to customers across the city
- Managed cash and online payments
- Resolved delivery issues between restaurants and clients
- Maintained excellent customer relations and time management
Online Store Manager
SmartStyle (e-commerce)
03.2023 - 04.2024
- Created and managed product listings on the online store
- Handled customer inquiries via email and phone
- Ensured smooth operation and customer satisfaction
Call Center Agent
Voxalia Services SRL
03.2021 - 09.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Managed case tracking using CRM systems
Sales Representative
Skf Automotive
06.2018 - 09.2020
- Sold automotive parts to business clients (B2B)
- Negotiated with major suppliers including Automotor, Optibelt, and Valeo
- Managed orders, deliveries, and stock levels
- Used Excel for order tracking and reporting
Education
Master's degree - Management
01.2023 - 01.2025
Bachelor's degree - Management
01.2020 - 01.2023
Skills
Customer Service – Excellent communication and problem-solving abilities
Sales – Experience in B2B and online sales
Call Handling – Efficient in inbound and outbound customer support
Order & Inventory Management – Familiar with Excel and stock tracking
CRM Tools – Used for client follow-up and case resolution
E-commerce – Product listing, return management, and online store operations
Multilingual – Fluent in French, English, Arabic; intermediate in Romanian
Time Management – Able to manage deliveries, tasks, and priorities under pressure
Microsoft Office Suite – Including Word, Excel, Outlook
Slack – Internal communication and team collaboration
Helpdesk platforms – Basic ticket handling and technical issue tracking
Languages
French
Bilingual or Proficient (C2)
English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
Romanian
Beginner (A1)
Timeline
Food Delivery Driver - Bolt Food
01.2025 - Current
Online Store Manager - SmartStyle (e-commerce)
03.2023 - 04.2024
West University of Timisoara - Master's degree, Management
01.2023 - 01.2025
Call Center Agent - Voxalia Services SRL
03.2021 - 09.2022
West University of Timisoara - Bachelor's degree, Management
01.2020 - 01.2023
Sales Representative - Skf Automotive
06.2018 - 09.2020