Adina Olaru
Bacau,România
Summary
- Detail-oriented professional with advanced computer literacy, critical analysis, and technical communication skills.
- Adept at empathetic communication and cultural sensitivity, ensuring effective collaboration in diverse environments.
- Multilingual with strong stress management capabilities, offering a versatile skill set to support dynamic organisational needs and foster inclusive workplace practices.
Overview
3
3
years of professional experience
Work History
Content moderator
Telus International
Bacau
04.2024 - Current
- Oversaw daily operations to achieve high productivity levels.
- Review user‑generated content according to established guidelines and policies.
- Ensure compliance with community standards, terms of service, and legal regulations.
- Stay updated on emerging trends and issues in online content moderation.
- Maintain accurate records and documentation of moderation activities.
- Supported team by demonstrating respect and willingness to help.
Ticketing Agent
International Airport of Bacau
Bacau
08.2021 - 12.2021
- Maintained up-to-date knowledge on airline policies, contributing to informed decision-making.
- Represented brand to domestic and international guests with exemplary presentation skills.
- Reviewed tickets, identification documents, and passports to verify travelers' identities.
- Sold, printed, and issued tickets for travelers.
- Collaborated with passengers and travel agencies to resolve booking issues, correct fares, and clarify regulations.
- Answered customer inquiries regarding ticket availability, pricing, and event information.
- Used customer service skills to resolve customer complaints and provide accurate and timely information.
Education
Social Sciences - Social Sciences
High School Diploma
Bacau 09.2016 - 06.2019
Faculty of Letters - English Language and Literature and French Language and Literature
“Vasile Alecsandri” University
Bacau 10.2020 - 07.2023
Faculty of Arts - English and American Studies
Comenius University
Bratislava 02.2023 - 06.2023
Master's Degree in Communication - Communication Practicies in English
"Vasile Alecsandri" University
Bacau 10.2023 -
Skills
- Computer literacy
- Critical analysis
- Technical communication
- Empathetic communication
- Cultural sensitivity
- Stress management
- Multilingual
Languages
Romanian
Native
English
Fluent
French
Upper intermediate
Affiliations
- Reading
- Writing
- Travelling
Timeline
Content moderator
Telus International
04.2024 - Current
Master's Degree in Communication - Communication Practicies in English
"Vasile Alecsandri" University
10.2023 -
Faculty of Arts - English and American Studies
Comenius University
02.2023 - 06.2023
Ticketing Agent
International Airport of Bacau
08.2021 - 12.2021
Faculty of Letters - English Language and Literature and French Language and Literature
“Vasile Alecsandri” University
10.2020 - 07.2023
Social Sciences - Social Sciences
High School Diploma
09.2016 - 06.2019
Similar Profiles
Stephanie UllianStephanie Ullian
AI Training/Search Result Evaluator and Safety Rate at Telus Digital FKA Telus InternationalAI Training/Search Result Evaluator and Safety Rate at Telus Digital FKA Telus International
Gerald MakohoniukGerald Makohoniuk
SYSTEM ANALYST LEVEL II at TELUS/TELUS INTERNATIONALSYSTEM ANALYST LEVEL II at TELUS/TELUS INTERNATIONAL
Manvitha KManvitha K
TECHNICAL SUPPORT SPECIALIST at Telus InternationalTECHNICAL SUPPORT SPECIALIST at Telus International