ADRIAN BULIGA
London
Summary
Accomplished professional specializing in customer service, team leadership, and financial operations. Expertise in problem-solving and decision-making, with a focus on optimizing logistics for both international and domestic operations. Proven success in store management, including opening and closing procedures, ensuring efficient operations. Committed to utilizing skills to enhance organizational performance in dynamic environments.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Store Supervisor
Crystal Palace FC Store
London
2024.07 - 2025.05
- Manage day to day store operations, ensuring high levels of customer satisfaction and efficient service delivery
- Handle customer queries, resolve issues, and manage communications through calls, emails, and in-person interactions
- Oversee financial operations, including daily banking and cash handling, ensuring accuracy and compliance with company policies
- Coordinate domestic and international parcel shipments through Royal Mail, ensuring timely and efficient dispatch
- Implement problem-solving techniques to address and resolve operational challenges effectively
Retail Section Coordinator
Arsenal FC
2024.03 - 2024.07
- Coordinated a team of casual and match-day workers to ensure smooth store operations during peak periods
- Monitored local competition and proposed strategies to enhance sales and profitability
- Delivered an excellent in-store experience, including inventory replenishment, stock management, and customer service
- Directed resources effectively during match days and store events, ensuring operational success
- Achieved and surpassed store KPIs through strategic planning and execution
Football Specialist
Adidas Flagship LDN
2023.09 - 2024.02
- Enhanced expertise in football products and industry trends through regular training and development
- Provided team briefings on emerging industry developments to maintain a competitive edge
- Advised teams on compliance with service requirements and legal frameworks
Senior Sales Footwear Specialist/Supervisor
Adidas
2022.07 - 2023.09
- Delivered excellent customer service by managing orders and addressing customer inquiries promptly
- Identified and improved weak areas in sales processes to optimize performance
- Coached and guided team members to achieve individual growth and sales targets
- Maintained organized, clean workspaces to foster a productive environment
Team Leader/Stockroom Assistant
Arket
2019.02 - 2022.07
- Provided personalized customer service by understanding individual needs and preferences
- Built strong relationships with customers, encouraging repeat business
- Balanced customer assistance with routine operational tasks efficiently
Key Holder
Calvin Klein
London
2018.08 - 2019.02
- Assisted with daily operations at Calvin Klein, maintaining a strong focus on customer satisfaction
- Demonstrated excellent product knowledge to assist customers with purchases.
- Assumed responsibility for cash handling and financial transactions.
Education
Bachelor of Business -
International Football Business
London 2021.09 - 2024.02
Skills
- Customer Service
- Team Leadership & Coordination
- Financial Operations
- Problem Solving & Decision Making
- Time Management
- International & Domestic Logistics
- Store opening and closing
- Shop floor management
Languages
English
Fluent
Romanian
Native
Certification
- Level 1 Opposition Analysis in Football
- Level 1 Talent Identification in Football
- Level 1 Technical Scouting in Football
Timeline
Store Supervisor
Crystal Palace FC Store
2024.07 - 2025.05
Retail Section Coordinator
Arsenal FC
2024.03 - 2024.07
Football Specialist
Adidas Flagship LDN
2023.09 - 2024.02
Senior Sales Footwear Specialist/Supervisor
Adidas
2022.07 - 2023.09
Bachelor of Business -
International Football Business
2021.09 - 2024.02
Team Leader/Stockroom Assistant
Arket
2019.02 - 2022.07
Key Holder
Calvin Klein
2018.08 - 2019.02