Summary
Overview
Work History
Education
Skills
Digitalskills
Organisationalskills
Communication Skills
Personal Information
Software
Languages
Certification
Timeline
Generic
Adrian-David Grozavescu

Adrian-David Grozavescu

. .
Timisoara,BT

Summary

Results-oriented SCCM installation support specialist with a proven track record of successfully implementing and configuring SCCM software for clients. Implemented a streamlined installation process, resulting in a 25% reduction in installation time. Skilled in troubleshooting and analyzing SCCM installations, leading to a significant 15% increase in successful installations. Experienced in training and mentoring junior support staff on best practices for SCCM installation support. Proficient in providing technical support and ensuring efficient SCCM software configurations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Assistant

Netto Marken-Discount
01.2017
  • Welcome and greet customers
  • Maintaining outstanding store condition and visual merchandising standards
  • Maintain a fully stocked store
  • Recommend and display items that match customer needs.

Installation and Machine Operator

Sigmund Lindner GmbH
05.2018 - 08.2020
  • Production helper for the making of Glass Beads, Ceramic Beads and Glitter
  • Setting up machines to start a production cycle
  • Controlling and adjusting machine settings (e.g
  • Speed)
  • Feeding raw material or parts to semi-automated machines
  • Fix issues that might occur during the shift
  • Check output to spot any machine-related mistakes or flaws.

1st Level IT Help Desk Consultant

Bosch Service Solutions
4 2022 - 07.2024


  • Performing remote troubleshooting through diagnostic techniques and pertinent questions.
  • Pass on any feedback or suggestions by customers to the appropriate internal team and follow-up and update customer status and information.
  • Collaborated with IT teams to implement solutions for complex technical issues.
  • Managed high call volume for prompt response to customer concerns and inquiries.
  • Increased first-call resolution rates by consistently providing accurate information and speedy solutions.
  • Maintained excellent communication with clients throughout the issue resolution process, keeping them informed of progress and expected outcomes.

2nd Level SCCM Installation Support Technician

Bosch Service Solutions
07.2024 - Current
  • Configured hardware, devices, and software to set up work stations for employees.
  • Walked individuals through basic troubleshooting tasks.
  • Completed inventory counts and organized supplies.
  • Trained junior technicians to improve their technical skills and increase overall team productivity.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Evaluated system logs to identify patterns of issues, recommending improvements to prevent recurring problems.
  • Implemented proactive measures to identify potential issues before they escalated, minimizing system disruptions.

Education

Middle School
Liceul Teoretic "Eftimie Murgu", Bozovici, Romania
2014

Career Preparation Training
(BvB) HWK For Upper Franconia, Bayreuth, Germany
2015

B1 - German Language And Literature

Youth Integration Course
Bayreuth, Germany
04.2001 -

No Degree - Comercial Study

Comercial Academy And Comercial School
BHAK/BHAS Oberwart, Oberwart, Austria
04.2001 -

Skills

    Provided technical support for the installation and configuration of SCCM (System Center Configuration Manager) software for clients

    Implemented a new streamlined process for SCCM installations, reducing installation time by 25%

    Conducted troubleshooting and analysis for SCCM installations, resulting in a 15% increase in successful installations

    Trained and mentored junior support staff on best practices for SCCM installation support

    Monitored SCCM infrastructure performance and generated reports on deployment success rates, compliance, and system health, proactively addressing issues before they impacted users

    In-depth knowledge of SCCM infrastructure, including software distribution, patch management, and operating system deployment

Digitalskills

Computer Literacy, Microsoft Office, Social Media, Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Adobe Photoshope, Adobe Premiere, Google Docs, Problem-solving, Safety, Communication, Content creation, Windows (Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10), Windows Linux OS, MacOS

Organisationalskills

  • Capacity for initiative and ability to respond positively to crisis situations.
  • Skilled at evaluating options and generating solutions.
  • Combine patience, determination, and persistence to troubleshoot client issues.
  • The ability to design and implement a project-Capable of being organized and promoting organization on the job

Communication Skills

  • Team spirit, the ability to create relationships based on trust and empathy
  • The ability to communicate constructively in different social situations
  • Active listening and counselling skills
  • The ability to mediate interpersonal relationships

Personal Information

  • Date of Birth: 07/13/1999
  • Gender: Male
  • Nationality: Romanian

Software

Microsoft Office

Windows 10/11

MacOS/Linus

Languages

Romanian
Native language
German
Proficient
C2
English
Proficient
C2
Italian
Elementary
A2

Certification

Https://udemy-certificate.s3.amazonaws.com/pdf/UC-2f08f78f-6ef9-49e1-a496-120bc0ff90fa.pdf

Timeline

2nd Level SCCM Installation Support Technician

Bosch Service Solutions
07.2024 - Current

Https://udemy-certificate.s3.amazonaws.com/pdf/UC-2f08f78f-6ef9-49e1-a496-120bc0ff90fa.pdf

07-2022

Installation and Machine Operator

Sigmund Lindner GmbH
05.2018 - 08.2020

Sales Assistant

Netto Marken-Discount
01.2017

B1 - German Language And Literature

Youth Integration Course
04.2001 -

No Degree - Comercial Study

Comercial Academy And Comercial School
04.2001 -

1st Level IT Help Desk Consultant

Bosch Service Solutions
4 2022 - 07.2024

Middle School

Career Preparation Training

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