Adrian-Dorin Niculicea

Responsabilities:

• Strategic development of the ServiceNow platform

• Financial Management & Budget Oversight • Governance, Risk Management & Compliance

• ServiceNow Platform Performance Tracking

• Agile Excellence and Scaling

• Stakeholder Engagement and Management

• Vendor Governance and Management

• Demand Management

• Personnel Management & Team Development

Notable Initiatives and Achievements:

• Led and finalized the Request for Proposal (RfP) process for the ServiceNow Strategic Vendor

• Supervised and delivered key projects, including IMAC Next Generation, Onboarding External Partners, Copilot License Management, and Data Request

• Expanded the team from an initial six members to a high-performing global workforce of nearly 40 internal and external professionals, fostering scalability, efficiency, and cross-regional collaboration

• Directed the decommissioning of foundation data from MagicDB (Location, Company, Department), streamlining data management

• Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
• Led employee relations through effective communication, coaching, training, and development.
• Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
• Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
• Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.

• Provided hands-on post-sales support, troubleshooting, and configuration of Okta solutions.

• Acted as a key liaison between customers and Product Management to influence product enhancements.

• Engaged with stakeholders across all levels to ensure seamless adoption and integration of Okta.

• Drove service improvements by collecting customer feedback and optimizing delivery processes.

• Ensured compliance with quality standards, change controls, and time management best practices.

• Maintained expertise in VMware, Citrix XenApp, Microsoft Azure, Active Directory, PowerShell, AWS, and Google Cloud.

• Contributed to strategic initiatives by identifying trends, anticipating customer needs, and implementing system improvements.