Summary
Overview
Work History
Education
Skills
Timeline
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Adrian Grecea

Casino Supervisor
Buzau

Summary

I think I am a good employee and I know my job very well. I am a casino supervisor who is working very good with the team and the management and I am doing my best to provide the best customer service but also to increase the revenue for the casino. I work very good with different nationalities and in all my career I had only good appraisals from my managers.

Overview

11
11
years of professional experience

Work History

Casino Supervisor

09.2022 - Current
  • Supervise and manage the daily operations of the casino gaming floor, including table games, card games, and other casino activities
  • Monitor the performance of dealers, ensuring compliance with casino policies and procedures, as well as fair and accurate gameplay
  • Provide guidance, support, and training to dealers, assisting them in resolving customer disputes and ensuring exceptional customer service
  • Oversee the handling and distribution of chips and cash transactions, ensuring the security and accuracy of transactions
  • Supervise and manage the seating of players, ensuring efficient utilization of gaming tables and maintaining a balanced and fair gaming environment
  • Monitor the behavior and conduct of players, intervening when necessary to maintain order and prevent any violations of casino rules or regulations
  • Respond promptly to customer inquiries, complaints, or issues, providing resolution and ensuring customer satisfaction
  • Collaborate with other casino departments, such as surveillance, security, and hospitality, to ensure a cohesive and efficient operation
  • Maintain accurate records and reports on gaming activities, including player ratings, table statistics
  • Stay updated on industry trends, new games, and relevant regulations, and provide training to staff as needed
  • Strong leadership and supervisory skills, with the ability to motivate and manage a team
  • Excellent customer service skills, with the ability to handle difficult situations and maintain a professional demeanor
  • Exceptional knowledge of various casino games, rules, and procedures, including blackjack, poker, roulette, dice, and baccarat
  • Excellent mathematical skills, with the ability to quickly calculate odds and payouts accurately
  • Proficient in using computer systems and software relevant to casino operations, including gaming management systems and surveillance technologies.

Casino Supervisor

10.2009 - 5 2013
  • Welcoming players to the table, explaining game rules to new customers, giving out plastic chips in exchange for cash, making sure that all bets are in place before play starts, dealing the cards, throwing the dice or spinning the roulette wheel, making sure that players obey the rules, mentally calculating the payouts due to winners and giving out winnings in plastic chips
  • Games dealt: American and European roulette, baccarat, blackjack, Texas Holdem, Ultimate Texas Holdem, Three Card Poker, Dice.

Business Owner

Ad Oil Butan Gas Srl
06.2013 - 07.2022
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.

Education

SNSPA, SNSPA College
Buzau, Bucures

Skills

CASINO SUPERVISOR

MICROSOFT OFFICE

ENGLISH

SPANISH

Timeline

Casino Supervisor

09.2022 - Current

Business Owner

Ad Oil Butan Gas Srl
06.2013 - 07.2022

Casino Supervisor

10.2009 - 5 2013

SNSPA, SNSPA College

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Adrian GreceaCasino Supervisor