Afef Mamlouk
Bucharest
Summary
Self-directed and solutions-oriented Supply Chain and Procurement Professional with over 13 years of progressive and international experience managing complex logistics, procurement, and inventory operations—including seven years with the United Nations High Commissioner for Refugees (UNHCR). Known for delivering operational excellence and strategic sourcing in both stable and high-pressure environments such as Ukraine and Libya humanitarian crises. Demonstrated strengths in critical thinking, stakeholder collaboration, vendor relationship management, and negotiation, with a proven track record in leading complex supply chain operations and emergency response initiatives. Adept at leveraging ERP systems (Cloud ERP, PROMS, MSRP) to enhance process transparency and operational efficiency. A resilient team leader, certified in strategic public procurement (CIPS Level 4), with a passion for continuous learning and building organizational capacity. Recognized for thriving in multicultural, cross-functional settings and for aligning supply chain functions with mission-driven and organizational objectives.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Associate Supply Officer
United Nations High Commissioner for Refugees (UNHCR)
09.2022 - Current
- Support all activities pertaining to the supply chain function including planning, sourcing, transport, shipping, customs clearance, warehousing, asset and fleet management, as applicable.
- Support the procurement process to ensure timely, cost-effective and adequate delivery of commodities and services to support operational needs.
- Identify partners for supply chain projects based on objectives, priorities, strengths and resources of the UNHCR Partner and/or contractor, according to criteria consistent with UNHCR rules and regulations.
- Develop relevant contacts and build constructive relations with UN agencies, UNHCR Partners, government authorities and other partners as applicable.
- Ensure accurate and comprehensive records on supply activities and provide timely reports and updates both periodically and on request.
- Manage the vendor related processes including identification, assessment and selection of vendors based on their capability for delivering commodities and services. Ensure vendor and item master databases are up to date.
- Oversee tender processes and manage the preparation of proposals for award of contracts to the relevant CoCs.
- Ensure the quality standards for commodities and services are respected by vendors in relation to the needs of the location and tender/purchase specifications.
- Prepare plans for delivery of relief and other non-food items according to the operational needs and regularly update the information in UNHCR IT systems.
- Apply UNHCR's sourcing and procurement strategy when planning for purchase of important commodities and services.
- Ensure timely customs clearance of consignments and establishment & maintenance of warehousing according to 'best practices' and UNHCR rules and regulations.
- Manage an efficient system for the release, and redeployment of goods.
- Oversee and coordinate as required the release and transportation and of relief and other non-food items.
- Compile and analyze statistical information, identify trends and developments in supply chain related matters that will assist in decision making.
- Implement supply operations based on interpretations of the situation and conclusions to how the operation can be best implemented.
- Resolve difficulties in the local supply chain by finding solutions to problems and bottlenecks, and provide regular reports on supply chain activities, the status of requests and the availability of items in the supply chain.
- Led emergency supply chain operations in response to the Ukraine crisis, coordinating procurement and logistics support that enabled the rapid delivery of essential non-food items to refugees across Romania while stocking items for 20,000 individuals as contingency stock valued at over $6M.
- Appointed in Country trainer for Cloud ERP and PROMS systems, successfully onboarding over 20 UNHCR staff and partners, increasing system adoption and compliance.
- Streamlined warehouse and inventory operations and processes, reducing stock discrepancies and optimizing warehouse and inventory processes leading to saving an estimated 50% in storage and operational costs.
- Conducted procurement delegation assessments (PFAs, mid-year reviews, comparative advantage analyses) across 11 implementing partners, leading to more efficient resource allocation and strengthened partner accountability.
- Delivered targeted procurement training sessions to multifunctional teams and partner staff, enhancing procurement knowledge.
- Launched and maintained a centralized 'Supply One-Stop Shop' hub, improving accessibility to key guidelines, SOPs, and tools, which boosted supply team operational efficiency and onboarding speed for new staff.
Supply Associate
United Nations High Commissioner for Refugees (UNHCR)
10.2017 - 09.2022
- In compliance with supply chain rules and procedures, support the related supply activities to facilitate UNHCR end to end processes resulting in a timely and quality delivery of goods and services to persons of concern.
- Prepare plans for delivery of relief and other non-food items according to the operational needs and regularly update the information in UNHCR IT systems.
- Apply UNHCR's sourcing & procurement strategy when planning for purchase of important commodities and services.
- Ensure timely customs clearance of consignments.
- Maintain accurate and comprehensive records on supply activities and provide timely reports and updates both periodically and on request.
- Evaluate purchase requisitions to ensure that specifications, delivery dates and all other requirements are in order.
- Draft and dispatch quotation requests and/or tenders, and assist in the evaluation of offers and draft bid-tabulations, prepare proposals for award of contracts to the Committee on Contracts.
- Prepare Purchase Orders and send confirmations, requests for inspection and other correspondence, and monitor the manufacture/transport of ordered goods to ensure timely delivery.
- Provide guidance and advice on UNHCR procurement policies and procedures to support and assist requesting operations, HQ entities and others, as applicable.
- Provide asset management reports, customized reports, and gathers information on all assets and provides in-depth reports periodically and when requested.
- Monitor the quality and accuracy of supply chain related data in relevant business systems.
- Compile and analyze statistical information, identify trends and developments in supply chain related matters that will assist in decision making.
- Oversaw emergency procurement and logistics operations valued during the Libya crisis, ensuring on-time delivery of life-saving relief items to conflict-affected areas under high-pressure conditions for over 50,000 refugees and asylum-seekers.
- Integrated enhanced tracking and reporting mechanisms into procurement systems (MSRP), enabling data-driven planning, increasing procurement forecasting accuracy, and strengthening audit readiness.
- Consistently maintained accuracy in procurement and inventory records, as validated during internal audits, ensuring full compliance with UNHCR supply policies.
Procurement & Accounting Assistant
Japan International Cooperation Agency (JICA)
04.2014 - 10.2017
- Prepare Requests for Quotations (RFQs) and evaluate offers to ensure compliance with JICA's internal rules and procurement regulations.
- Prepare, dispatch, and follow up on Purchase Orders (POs); coordinate with suppliers to ensure timely and accurate delivery of goods and services.
- Establish and maintain accurate contractual documentation and an up-to-date supplier database.
- Undertake logistical arrangements for missions, workshops, and official business trips, including coordination with hotels, travel agencies, car rental services, banks, and printing companies.
- Produce standard asset management and monthly stock reports, including office furniture, supplies, and toner inventories.
- Arrange maintenance and repair services for office equipment to ensure smooth operations.
- Draft exemption requests and prepare deposit slips in accordance with financial procedures.
- Prepare and process payment requests and liaise with banks to ensure timely financial transactions.
- Assist in the preparation of the office budget and periodic accounting reports.
- Monitor and manage the drivers’ work schedules and ensure effective coordination of vehicle use.
- Coordinated logistics for local and international missions and workshops, ensuring effectively managing relationships with suppliers, travel agencies, and service providers, maintaining cost efficiency and minimizing delays, which resulted in enhanced operational success and increased stakeholder satisfaction.
- Led the development of an updated supplier database, enhancing vendor relationship management and improving procurement efficiency.
- Managed inventory and asset tracking for office supplies, office furniture, and mission equipment, ensuring compliance with asset management policies and reducing inventory discrepancies.
Procurement Assistant
Conseil Management Team Plus (Subcontractor Airbus France)
12.2011 - 04.2014
- Examine and quality check procurement requests to ensure compliance with Airbus France’s internal procedures and procurement regulations.
- Maintain and regularly update the vendor database to ensure supplier information is current and accurate.
- Participate in the implementation and execution of procurement strategies in line with Airbus’s overall sourcing goals.
- Prepare and manage the day-to-day procurement work schedule, ensuring efficient handling of tasks and alignment with operational priorities.
- Draft and submit daily activity reports to maintain transparency and ensure continuous monitoring of procurement operations.
- Collaborate with internal departments, supply chain teams, and Airbus stakeholders to streamline procurement processes and meet project deadlines.
- Assist with documentation required for audits and compliance reviews, ensuring alignment with Airbus policies and standards.
- Improved procurement efficiency by optimizing daily workflow and vendor coordination, ensuring on-time delivery of materials for Airbus projects.
- Managed and updated vendor database regularly, ensuring real-time access to accurate supplier information, which improved sourcing decisions and reduced procurement delays.
- Collaborated with cross-functional teams to implement procurement strategies that aligned with Airbus’s overall sourcing goals, contributing to the successful completion of major projects on time and within budget.
- Developed and maintained procurement tracking reports, enabling better monitoring of project timelines and procurement performance, improving decision-making efficiency.
Education
Master’s Degree - Finance & Corporate Market Management
Institut des Hautes Études Commerciales (IHEC Carthage)
09.2010 - 06.2012
Diploma’s Degree - Finance
Institut des Hautes Études Commerciales (IHEC Carthage)
09.2006 - 06.2010
Skills
- ERP System
- Procurement & Tendering
- CIPS Certified
- Strategic Sourcing
- Vendor Negotiation
- Contract Management
- Supply Chain Coordination
- Logistics Coordination
- Inventory Management
- Transportation
- Warehouse Optimization
- Emergency Response
- Vendor Management
- Capacity Building
- ERP System Usage
Certification
Chartered Institute of Procurement & Supply (CIPS - Level 4), Diploma in Strategic Public Procurement, 11/01/21
Timeline
Associate Supply Officer
United Nations High Commissioner for Refugees (UNHCR)
09.2022 - Current
Supply Associate
United Nations High Commissioner for Refugees (UNHCR)
10.2017 - 09.2022
Procurement & Accounting Assistant
Japan International Cooperation Agency (JICA)
04.2014 - 10.2017
Procurement Assistant
Conseil Management Team Plus (Subcontractor Airbus France)
12.2011 - 04.2014
Master’s Degree - Finance & Corporate Market Management
Institut des Hautes Études Commerciales (IHEC Carthage)
09.2010 - 06.2012
Diploma’s Degree - Finance
Institut des Hautes Études Commerciales (IHEC Carthage)
09.2006 - 06.2010
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