Ahmed Ezzat Purchases Officer
Summary
Hardworking and enthusiastic College Student pursuing a B.S. in Marketing, with superior knowledge of Social Media Marketing and advanced Communication Skills. Dedicated and committed to becoming a dependable and valuable team member, I am eager to apply my skills to effectively support your company in an internship position.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
purchases officer
Travner Travels, Abu Dhabi
Abu Dhabi
2017.02 - 2018.07
- Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material.
- Handling urgent calls, emails, and messages when sales representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events.
- Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers.
- Inputting orders, ensuring they are processed according to customer requirements and ensuring all orders are accurate and delivered on time.
- Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
- Developing and maintaining filing systems so as to maintain sales records, prepare reports, and provide financial information to the finance department.
- Hiring and training sales staff and ensuring staff meets their quotas and goals.
- Managing budgets for expenses like bonuses, marketing, and travel.
- Making the company’s products and services as attractive to potential customers as possible.
- Ensuring adherence to laws, regulations, and policies.
Customer services
Ministry of Health, Abu Dhabi
Abu Dhabi
2020.03 - 2022.08
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
purchases officer
Clearing Transactions, Abu Dhabi
Abu Dhabi
2016.01 - 2017.02
- Emirates Captain
Education
B.S. - Media
Ain Shams University
2016.01 - 2019.08
Skills
- Problem Solving
- Leadership
- Teamwork
- Communication
- Computer Skills
- Organizational Skills
- Marketing
- Excellent Customer Service Skills
- Customer Service
- Microsoft PowerPoint
- Critical Thinking Skills
Details
- Al Ain
- UAE
- Nationality: Egypt
- Date / Place of Birth: 13-09-1996, UAE
Languages
Arabic
English
Timeline
Customer services
Ministry of Health, Abu Dhabi
2020.03 - 2022.08
purchases officer
Travner Travels, Abu Dhabi
2017.02 - 2018.07
purchases officer
Clearing Transactions, Abu Dhabi
2016.01 - 2017.02
B.S. - Media
Ain Shams University
2016.01 - 2019.08