Football
Albert Lorand
Waiter
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
3
3
Languages
Work History
Waiter
Chios Social Lounge
Cluj-Napoca
10.2018 - 10.2022
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Met with chef to review daily specials and menu changes.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed over 150 costumers per day.
Waiter/Supervisor
Livada Restaurants
Cluj-napoca
10.2017 - 10.2018
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Trained new employees and delegated daily tasks and responsibilities.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Responded to and resolved customer questions and concerns.
- Completed store opening and closing procedures and balanced tills.
Waiter/Supervisor
Chop Urban Grill
Cluj-napoca
11.2016 - 10.2017
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Managed over 150 costumers/tables per day.
Head Waiter
Constantinos The Great Beach Hotel Protaras
Protaras
05.2016 - 09.2016
- Supervised server staff and simultaneously served personal section of tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials and took drink orders.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Managed over 200 customers per day.
Waiter
L'alchimiste
Cluj -Napoca
11.2014 - 02.2016
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Met with chef to review daily specials and menu changes.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Expert Credit Broker
Kiwi Finance
Cluj-napoca
10.2019 - 07.2022
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used coordination and planning skills to achieve results according to schedule.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Resolved problems, improved operations and provided exceptional service.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Insurance Specialist
OVB Romania
Cluj-napoca
03.2017 - 01.2020
- Followed up on denials, late payments, extensions and other special circumstances.
- Maintained high standards of customer service by building relationships with clients.
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Maintained confidentiality of patient finances, records and health statuses.
Education
BBA - Business Management
10.2017 - 03.2019
BBA - Informatics
10.2013 - 07.2015
High School Diploma -
09.2006 - 05.2013
Skills
Scheduling
Time management
Decision-Making
Attention to Detail
Client communication
Interests
Hiking
Motorsports
Timeline
Expert Credit Broker - Kiwi Finance
10.2019 - 07.2022
Waiter - Chios Social Lounge
10.2018 - 10.2022
Waiter/Supervisor - Livada Restaurants
10.2017 - 10.2018
University of Babes Bolyai - BBA, Business Management
10.2017 - 03.2019
Insurance Specialist - OVB Romania
03.2017 - 01.2020
Waiter/Supervisor - Chop Urban Grill
11.2016 - 10.2017
Head Waiter - Constantinos The Great Beach Hotel Protaras
05.2016 - 09.2016
Waiter - L'alchimiste
11.2014 - 02.2016
University of Babes Bolyai - BBA, Informatics
10.2013 - 07.2015
Báthory István High School - High School Diploma,
09.2006 - 05.2013