Microsoft Windows
Alecsandru Mihalcea
Order Support Escalations Specialist
Bucharest
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
12
12
years of post-secondary education
2
2
Languages
Work History
Order Support Escalations Specialist
CGS Romania
Bucharest
05.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to develop and implement creative solutions to complex problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Applied effective time management techniques to meet tight deadlines.
Order Support Specialist
CGS Romania
Bucharest
08.2022 - 05.2023
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Assisted in forecasting and ordering stock for upcoming sales and promotions to avoid running out of high-demand items.
- Communicated with customers to address order inquiries, changes and cancellations.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Processed customer orders in line with established policies and procedures.
- Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
Team Leader
ET Finance
Bucharest
03.2021 - 08.2022
- Conducted training and mentored team members to promote productivity and commitment to friendly service..
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Evaluated customer needs and feedback to drive product and service improvements.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
Senior Account Manager
ET Finance
Bucharest
10.2019 - 03.2021
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Met or exceeded sales goals for individual accounts by bringing in over 400 new accounts and upselling financial deals to existing clients.
- Provided extensive support in sales, technical and business areas to key accounts.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Blockchain Consultant
Individual
Bucharest
08.2017 - 09.2019
- Implemented, tested and audited open-source software to interact with on-chain smart contracts.
- Worked flexible hours across night, weekend and holiday shifts.
- Gained extensive knowledge in data entry, analysis and reporting.
- Paid attention to detail while completing assignments.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Blog Editor
Fastbubble.com
Bucharest
03.2014 - 11.2017
- Met with content editors to plan post subjects and publishing schedules.
- Created dynamic graphics to accompany blog posts.
- Collaborated with team of writers, photographers and cinematographers to gather original content for blog.
- Published regular pieces on technology to blog.
- Researched creative topics to write, edit and create layouts for new articles and features.
- Selected relevant images to accompany content for maximum impact.
- Drove accuracy of content through careful proofreading and fact-checking.
Lawyer Assistant
Individual Practice Mihalcea Ion
Ramnicu Valcea
08.2011 - 01.2014
- Met with clients on legal team's behalf to gather case information and discuss upcoming litigation.
- Used internal templates to prepare subpoenas and client correspondence.
- Maintained calendars for the Lawyer by updating and entering court dates and meetings.
- Met with clients to discuss upcoming depositions and arbitrations.
- Maintained and updated files and databases for personnel records and financial reports.
- Communicated pertinent information to clients via phone, email, and mail.
- Researched statutes, decisions, legal articles, and codes.
- Created and prepared legal drafts by organizing and assembling information for legal documents and forms.
Education
High School Diploma -
National College Gheorghe Lazar
Bucharest, Romania 09.2002 - 07.2006
Bachelor of Economics - International Economics
Romanian American University
Bucharest 10.2006 - 07.2009
Bachelor of Law - European And International Law
Romanian American University
Bucharest, Romania 10.2006 - 07.2010
Master of Business Administration - Corporate Communication
Journalism And Communication School
Bucharest 09.2010 - 07.2011
Master of Criminal Justice - Technology Forensic Science
Nicolae Titulescu University
Bucharest, Romania 10.2012 - 07.2013
Skills
End user support
Software
Mac OS
IOS
Linux
Office Suite
Interests
Technology
Information
Artificial Intelligence and Machine Learning
Software integrated solution
Customer Support
Timeline
Order Support Escalations Specialist
CGS Romania
05.2023 - Current
Order Support Specialist
CGS Romania
08.2022 - 05.2023
Team Leader
ET Finance
03.2021 - 08.2022
Senior Account Manager
ET Finance
10.2019 - 03.2021
Blockchain Consultant
Individual
08.2017 - 09.2019
Blog Editor
Fastbubble.com
03.2014 - 11.2017
Master of Criminal Justice - Technology Forensic Science
Nicolae Titulescu University
10.2012 - 07.2013
Lawyer Assistant
Individual Practice Mihalcea Ion
08.2011 - 01.2014
Master of Business Administration - Corporate Communication
Journalism And Communication School
09.2010 - 07.2011
Bachelor of Economics - International Economics
Romanian American University
10.2006 - 07.2009
Bachelor of Law - European And International Law
Romanian American University
10.2006 - 07.2010
High School Diploma -
National College Gheorghe Lazar
09.2002 - 07.2006
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