ALEJANDRO FERNANDEZ HOLT
Senior Consultant
Bucharest, London
Summary
Driven and accomplished professional with 5+ years experience and a robust background in product, project, and risk management, as well as client relations within the Financial and Public Service sectors. Seeking to leverage expertise in Client Relations, Financial Transformation, and Technology to excel in a wealth management role. Passionate about harmonising distinct yet complementary skills to deliver exceptional client experiences and drive financial success.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Product Owner (Financial Services)
Deloitte
1 2023 - 1 2024
- Spearheaded high-performing, cross-functional teams in Agile environments, ensuring timely delivery of client-focused product features and alignment with strategic vision
- Prioritised product backlogs, utilising user stories and acceptance criteria to optimise return on investment and enhance client satisfaction
- Implemented performance metrics to gauge product effectiveness, leveraging insights to drive strategic enhancements and maximise client value
- Led development and successful launch of three product platforms, projected to increase annual revenue by over 5 million by 2025
- Fostered strong stakeholder relationships, collaborating with senior management, IT teams, and external partners to align product vision and business strategy
- Drove operational efficiency through effective change management practices, resulting in improved client outcomes and profitability.
- Championed user-centric design principles throughout the development process to ensure exceptional user experiences
Global Product Rollout Manager
Deloitte
01.2022 - 01.2023
- Oversaw development and international deployment of IoT solutions to optimise global supply chain intelligence and efficiency, reducing operational costs and mitigating product loss by 20% across 8 countries
- Developed and implemented rigorous testing protocols and use cases, ensuring thorough validation of product functionality and market fit
- Directed budgeting processes, meticulously planning and allocating resources to optimise financial expenditures across all project phases
- Analysed user feedback to drive strategic enhancements across multiple product iterations, ensuring continuous improvement and client satisfaction.
Scrum Master
Deloitte
01.2021 - 01.2022
- Led high-performing teams pivotal to the UK Government's COVID-19 response, enhancing public health outcomes and operational efficiency
- Managed the design, development, and deployment of critical digital platforms, handling over 1 billion user registrations at peak demand
- Conducted comprehensive risk assessments and developed tailored mitigation strategies, ensuring adherence to stringent government policies and compliance standards
- Facilitated daily scrums, sprint planning sessions, and retrospectives, improving team velocity by 30% and ensuring timely project delivery
- Collaborated with cross-functional teams to align project objectives and deliver user-centric solutions with high public impact.
Client Relationship Manager
Soho House Group
01.2018 - 01.2021
- Elevated client relationships, retention, and satisfaction through personalised service and loyalty programs, resulting in an 85% member retention rate.
- Orchestrated engaging client entertainment initiatives, increasing member renewal rates and overall satisfaction
- Executed effective client screening and lead generation strategies, boosting high-value client acquisitions
- Managed a representative membership committee, expediting advertising, lead generation, and entertainment initiatives
- Supported the expansion of the business into new markets, including London, New York, and Doha, driving growth on an international scale.
Education
First Class Bachelors - International Business & Economics
University of Greenwich
01.2014 - 05.2018
Skills
Client Relationship Management & Retention
Networking and Business Development
Agile & Digital Delivery
Risk Assessment and Management
Change Management
Client Engagement
Strategic Communication Management Professional
Interpersonal Communication
Data Confidentiality
Public Speaking
Certification
Certified ScrumMaster (CSM)
Locations
- Bucharest
- London
Timeline
Global Product Rollout Manager
Deloitte
01.2022 - 01.2023
Scrum Master
Deloitte
01.2021 - 01.2022
Client Relationship Manager
Soho House Group
01.2018 - 01.2021
First Class Bachelors - International Business & Economics
University of Greenwich
01.2014 - 05.2018
Product Owner (Financial Services)
Deloitte
1 2023 - 1 2024