ALEXANDRA CHEREGI
ARAD,ROMANIA
Summary
I am a passionate, dedicated and dynamic Global Business Management graduate seeking for a job in the sales and marketing field .
As an individual having overall experience of more than four years in the hotel industry, I have worked in various roles , all of them leading to excellent communication skills and the ability to manage people across different countries.
I am experienced in working in team environments and a for hard work, punctuality and willingness to learn new things.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
DATA OPERATOR
FINPROM INSURANCE
ARAD , ROMANIA
2024.04 - Current
- Facilitated productive team meetings to address issues, brainstorm solutions, and share best practices.
- Examined data to detect errors and discrepancies.
- Enhanced team collaboration using effective communication channels, encouraging open dialogue amongst colleagues.
- Conducted research, obtaining information for incomplete documents and materials.
- Proved the ability to manage multiple projects in a timely manner
RECEPTIONIST
HOTEL BESTWESTERN CENTRAL
ARAD, ROMANIA
2023.10 - 2024.04
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Managed phone calls, resulting in effective communication flow within the company.
- Experience of working in fast-paced, high pressure environments to ensure that all customer expectations will be met to a high level.
- Handled appointment scheduling to ensure smooth daily operations.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Set up office spaces, equipment and support services for client and team meetings.
COMMIS DE RANG
BURGENSTOCK HOTELS&RESORT
LUZERN, SWITZERLAND
2023.05 - 2023.09
- Ensured customer satisfaction by providing excellent table service.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained clean dining environment for positive guest experience.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
ROOM SERVICE ATTENDANT
BURGENSTOCK HOTELS&RESORT
LUZERN, SWITZERLAND
2022.08 - 2023.02
- Trained new staff members, enhancing team performance.
- Ensured smooth operation of room service department with efficient coordination.
- Collaborated with housekeeping staff for seamless integration of services.
- Improved efficiency of order taking system by implementing new procedures.
FOOD RUNNER
BURGENSTOCK HOTELS&RESORT
LUZERN, SWITZERLAND
2020.10 - 2021.06
- Helped maintain a positive dining atmosphere, contributing to repeat business from satisfied customers.
- Accomplished smooth workflow during peak hours by maintaining constant communication with waitstaff and chefs.
- Delivered excellent service by understanding and meeting specific dietary needs or preferences of guests.
- Increased efficiency in the kitchen through effective coordination between front-of-house and back-of-house teams.
Education
BA IN GLOBAL BUSINESS MANAGEMENT - GLOBAL BUSINESS
BUSINESS AND HOTEL MANAGEMENT SCHOOL
LUZERN 2019.09 - 2023.05
CERTIFICATE OF HIGHER EDUCATION - REAL BILINGV
COLEGIUL NATIONAL ,,MOISE NICOARA" ARAD
ARAD 2015.09 - 2019.06
Skills
- Adaptability to technology changes
- Efficiency in multitasking
- Customer focus
- Proactivity in troubleshooting
- Attention to process improvement
- Proactive follow-up behaviour
- Analytical
Languages
English
Fluent
French
Upper intermediate
German
Intermediate
Italian
Intermediate
Affiliations
- voleyball, tennis, painting, photography
Timeline
DATA OPERATOR
FINPROM INSURANCE
2024.04 - Current
RECEPTIONIST
HOTEL BESTWESTERN CENTRAL
2023.10 - 2024.04
COMMIS DE RANG
BURGENSTOCK HOTELS&RESORT
2023.05 - 2023.09
ROOM SERVICE ATTENDANT
BURGENSTOCK HOTELS&RESORT
2022.08 - 2023.02
FOOD RUNNER
BURGENSTOCK HOTELS&RESORT
2020.10 - 2021.06
BA IN GLOBAL BUSINESS MANAGEMENT - GLOBAL BUSINESS
BUSINESS AND HOTEL MANAGEMENT SCHOOL
2019.09 - 2023.05
CERTIFICATE OF HIGHER EDUCATION - REAL BILINGV
COLEGIUL NATIONAL ,,MOISE NICOARA" ARAD
2015.09 - 2019.06