Customer Success professional with 10+ years of experience in B2B SaaS, focused on client onboarding, lifecycle optimization, and relationship management. Skilled in increasing customer satisfaction, product adoption, and retention through data-driven strategies and a consultative approach.
I have successfully supported a diverse customer base, ranging from C-suite executives at multinational corporations to decision-makers in small and mid-sized businesses. This wide-ranging exposure allows me to tailor communication and value delivery at every organizational level.
Currently serving as Inside Sales Manager at Veeam, I’ve enhanced my experience with solution selling, pipeline forecasting, and partner enablement. This commercial exposure complements my customer-centric background, enabling me to deliver full-lifecycle impact—from onboarding and success planning to upsell and expansion.
I thrive in environments where client trust, strategic engagement, and operational excellence drive growth. Certified personal trainer and wellness advocate, I bring the same discipline and energy to professional development and team performance
Customer Success & Retention Strategies