Alexandra Lang

As Senior Recruiter, collaborate with hiring managers to align recruitment strategies with company growth goals, managing the full recruitment cycle for critical roles across departments. Consistently overachieved quarterly targets, increased senior-level hiring by 10-20% per month, and improved gender diversity in recruitment.

Key Responsibilities:

• Develop and implement recruitment strategies to attract and retain top talent.
• Create and update job descriptions and specifications in alignment with departmental needs.
• Arrange and manage recruitment materials, including job postings on the company’s website, social media channels, and relevant job boards.
• Source, screen, and evaluate resumes, cover letters, and job applications to identify the best candidates.
• Conduct interviews, assessing candidates' skills, experience, and fit for the role.
• Serve as a point of contact between candidates and the company, ensuring a smooth selection process and positive candidate experience.
• Maintain and update internal recruitment records and follow up with successful candidates to finalize the hiring process.

With strong decision-making abilities and excellent interpersonal and communication skills, I strive to build lasting relationships with both hiring managers and candidates, continuously enhancing the recruitment process and supporting the company’s talent acquisition goals.

• Developed innovative sourcing options, maintained network of over 200 engaged candidates, undertook 5 market mapping projects
• Developed in-depth understanding of job openings
• Built effective search strategies for 10 roles, increasing quality of candidates
• Interpreted resourcing plans, defined role requirements, developed innovative sourcing techniques (networking, headhunting, engaging passive talent via platforms like LinkedIn, Xing, Stepstone)
• Interviewed candidates to determine suitability for roles, resulting in 30% increase in successful placements
• Managed client expectations via direct contact with Recruiters, Hiring Managers
• Produced timely, accurate reports on recruitment activities, enhancing transparency in hiring processes
• Ensured constant flow of relevant candidates for each opening, improving candidate pipeline by 25%
• Undertook 3+ market research, mapping projects to identify emerging talent trends.

• Collaborated with managers to determine current and future talent needs, supporting 15+ hiring initiatives
• Filtered quality of external employment and succession plans, improving candidate quality by 30%
• Built and maintained 'Compete Strategy for Talent' strategy
• Collaborated closely with talent recruitment team for mapping target organizations, organizational structure, and top talents
• Provided periodic updates regarding progress requested by CEE talents, aligning with Microsoft demands monthly
• Developed and maintained partnerships within global talent acquisition teams
• Developed and executed strategies for generating candidates and building talent pipeline, including direct-sourced candidates
• Built and maintained data on competitors' talent strategies, providing MS talents with competitive advantage
• Performed screening and supported interviews with candidates
• Conducted in-depth research, industry calibration, updating information, and checking references
• Proposed, drafted, and negotiated offers (compensation, benefits, relocation), successfully closing 90% of offers
• Communicated and collaborated with business partners and stakeholders across 5+ departments.

• Identified and sourced 100+ top talents across multiple functions and job levels, including marketing, supply chain, finance, operations, etc.
• Partnered with 15+ hiring managers to identify key requirements for each requisition, targeting companies and candidates to reach out to.
• Presented selected candidates to HR Business Partners and Hiring Managers, supporting arguments (candidate profile based on screening, phone interview, tests).
• Ran phone interview process and gathered feedback from 10+ HR Business Partners and hiring managers.
• Coordinated final selection process steps via system (assessments, tests, reference checks, etc.) and followed up on recruitment projects from beginning to end, continuously monitoring performance and seeking improvement.
• Increased client satisfaction by streamlining recruitment processes.

• Ensured proper knowledge transfer sessions and trained 10+ team members.
• Updated Knowledge Articles created 5+ missing articles and segregated them.
• Supported translation of articles into 3 languages.
• Documented transition phase milestones.
• Helped create transition plan.
• Instrumental in knowledge transfer sessions.
• Responsible for local interviews.
• Ensured all team members who joined have required resources.
• Conducted training sessions with 5+ new members.
• Instrumental in supporting current transition.
• Prepared and presented 5+ reports and presentations.

• Responded to inquiries from end-consumers via phone/email.
• Provided primary support via telephone or remote access for Local Area Network (LAN), Windows Microsoft Office Suite, Microsoft Exchange, VPN, Internet Explorer, specific applications (Raymark, Xeis, Footfall, SAP, SharePoint), Active Directory, SCCM, Salesforce.
• Logged and verified customer details.
• Identified issues and categorized/prioritized incidents.
• Created tickets in ServiceNow ticketing tool.
• Referred workarounds/resolutions and attempted resolution.
• Assigned tickets to L2 groups according to reported problems if unresolved by L1 (when applicable).
• Took ownership of user problems and followed up on status, communicating progress in timely manner.
• Accurately tracked customer replies and responded within required average resolution time.
• Made callbacks for unreachable customers and requests, ensuring all quality/procedure requirements fulfilled for opened cases.

• Resolved 100+ customer questions, complaints, and requests weekly.
• Offered correct and complete information and advisory services via email and chat or transferred to responsible departments.
• Solved 95% of client requests by call when necessary.
• Sent follow-up emails after every chat session, call, or remote session.
  Responded to every quality session created, achieving 100% compliance.
• Escalated unresolved situations to direct superior within designated timeframes.
• Provided support to 10+ other agents within the project after accumulating necessary experience.
• Maintained excellent knowledge of applications, procedures, and instructions.
• Achieved quality and quantity targets established by management, consistently exceeding expectations by 15%.