Alexandra Paula Stanculea
Tecuci,România
Summary
Dynamic and results-driven professional with a strong foundation in customer service and sales, leveraging exceptional communication and linguistic skills to enhance customer experience. Demonstrates proficiency in technical support, payment processing, and order management, ensuring seamless operations and customer satisfaction. Adept at conflict de-escalation and complaint handling, with a proven track record of proactive engagement and resilience under pressure. Committed to continuous improvement through feedback reception and implementation, aiming to drive business success while fostering positive customer relationships.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Sales & Logistics Assistant in Retail Store
General Store
Adjud, Vrancea
12.2020 - 06.2022
- Assisted customers and managed direct sales
- Managed to assist over 50 customers daily and increased sales rate by 5% weekly
- Conducted inventory checks and updated stock records
- Handled, restocked, and organized merchandise on shelves
- Contributed to smooth daily operations of store
- Assisted in managing inventory levels to ensure product availability for customers.
- Coordinated logistics for timely delivery of goods to retail locations.
- Supported sales team by preparing and processing customer orders efficiently.
- Communicated with suppliers to confirm order statuses and resolve discrepancies.
- Collaborated with team members to improve operational efficiency and customer service.
- Developed and maintained filing systems for shipping documents and invoices.
- Utilised point-of-sale systems to process transactions and manage customer inquiries.
Customer Advisor with English/Technical T2 Support
CGS
Remote, -
07.2024 - 09.2025
- Customer Support
- Troubleshooting
- Managing over 25-30 customer per day
- Handle customer's complaints and conduct comprehensive investigations using various tools.
- Escalate any queries or unresolved matters that are unable to complete within agreed procedure to line manager or higher.
- Liaise with both internal & external team to handle complaints and feedback related to products and services
- Assisted customers in resolving queries and provided appropriate solutions.
- Handled customer complaints efficiently and ensured satisfaction with services.
- Conducted follow-up communications to confirm resolution of customer concerns.
- Resolved customer complaints effectively, maintaining brand reputation.
- Demonstrated products effectively, leading to informed purchasing decisions by customers.
- Provided technical assistance to customers by troubleshooting software and hardware issues.
- Documented customer interactions and technical solutions in ticketing system for future reference.
- Escalated unresolved issues to senior technical staff ensuring timely resolution for customers.
- Engaged actively with clients to understand needs and provide tailored solutions.
- Demonstrated strong interpersonal skills to facilitate effective communication and build rapport.
- Reduced customer complaints through active listening and effective problem-solving.
Education
Baccalaureate - Philology
Liceul Tehnologic Alexandru Vlahuta
Podu Turcului, Bacau 09.2020 - 06.2024
Skills
- Communication Skills
- Proactive engagement
- Patience under pressure
- Feedback reception and implementation
- Technical proficiency
- Multitasking capability
- Product knowledge
- Customer experience
- Empathy and patience
- Conflict de-escalation
- Problem-solving
Personal Information
- Date of birth: 06/27/05
- Gender: Female
- Nationality: Romanian
- Place of birth: Adjud, Vrancea, Romania
Languages
Romanian
Native
English
Advanced (C1)
French
Intermediate
Affiliations
- Reading a wide range of books, from classic literature to modern works
- Creative writing and personal journaling
- Helping and supporting people in daily life and community settings
- Listening to and exploring different genres of music
Timeline
Customer Advisor with English/Technical T2 Support
CGS
07.2024 - 09.2025
Sales & Logistics Assistant in Retail Store
General Store
12.2020 - 06.2022
Baccalaureate - Philology
Liceul Tehnologic Alexandru Vlahuta
09.2020 - 06.2024
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