Alexandra Stanculea
Customer Service Representative
Tecuci,Galați
Summary
Customer Service Representative handling high-volume phone and CRM-based support across multilingual customer interactions. Manages Salesforce, resolves service requests, and updates customer histories to keep modification handling accurate and timely. Strengthens customer satisfaction by analyzing feedback, supporting English and Romanian communication, and coordinating clear follow-through on inquiries.
Overview
3
3
Languages
4
4
Certifications
6
6
years of professional experience
Work History
Customer Service Representative
United Call Centers
12.2025 - Current
- Resolve customer inquiries on first contact by communicating clearly in Romanian and English when needed.
- Handle 70-100 customer interactions per day through phone and Salesforce while maintaining service standards.
- Manage service requests in Salesforce, keeping customer updates accurate and response times consistent.
- Support Romanian-speaking customers and provide English assistance when needed across diverse inquiries.
- Review customer feedback and satisfaction trends to identify service improvements and strengthen user experience.
- Use internal database tools to track customer history and resolve modification requests accurately.
Technical T2 Support Agent
Computer Generated Solutions (CGS)
08.2024 - 09.2025
- Managed customer satisfaction by handling complex issues with clear communication and calm follow-through.
- Resolved 20-50 technical support cases per shift while keeping remote service responsive and accurate.
- Performed advanced troubleshooting to diagnose root causes and reduce downtime for technical inquiries.
- Investigated customer complaints using internal diagnostic tools and databases to reach accurate resolutions.
- Escalated unresolved matters to senior management according to protocol for timely problem resolution.
- Maintained polite, steady communication in high-pressure situations to protect stakeholder relationships.
- Documented support activity in CRM systems and ticketing systems to keep case records organized and accessible.
Sales & Logistics Assistant in Retail Store
General store
12.2020 - 06.2022
- Process 30-60 customer interactions per day while maintaining friendly, accurate checkout service.
- Manage customer transactions and stock inventory, balancing service quality with daily store organization.
- Maintain accurate supplier delivery and stock-level records to support replenishment and daily operations.
- Coordinate client communication and service requests in a fast-paced retail environment to keep work organized.
- Coordinated order fulfillment processes, ensuring timely delivery to customers.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Education
High School Diploma - undefined
Filologie, Liceul Tehnologic Alexandru Vlahuta
01-2024
Skills
Customer support
Conflict resolution
CRM systems (Salesforce)
Technical support
Troubleshooting
Knowledge base management
Ticketing systems
Customer satisfaction tracking
Escalation management
Case documentation
Service request handling
Client communication
Customer onboarding
Certification
IT Customer Support Basics
Timeline
Customer Service Representative
United Call Centers
12.2025 - Current
Technical T2 Support Agent
Computer Generated Solutions (CGS)
08.2024 - 09.2025
Sales & Logistics Assistant in Retail Store
General store
12.2020 - 06.2022
High School Diploma - undefined
Filologie, Liceul Tehnologic Alexandru Vlahuta