Overview
Work History
Education
Skills
Affiliations
Additional Information
Certification
Interests
Timeline
Generic

Dumitrache Alexandra

Custumer Service
Tecuci,GL

Overview

5
5
years of professional experience
2
2
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

Interim Resolutin Specialist

Amazon Development Center
România , România
08.2022 - 03.2023
  • Suported CSAs with live contacts realted questions ,Handel of Day to Day escalations and concessions approval. SKILS Primary,HBS,GC Speciality,CPR, HMD ,WARRANTY Repairs,Prime Student ,Chat Rosetta .
  • VCS ROM Poc For Projects back up :Gemba ,Mars ,Resolution Answer
  • Participate în meetings with other Custumer Service departments ,meeting with Groop Mamager, team manager resolution specialist and CSA Shared Queue VCSROM poc

Interim Resolution Specialist

Amazon Development Center
România
08.2020 - 12.2020
  • Suported CSAs with live contacts-contacts-related questions ,Handel of Day to Day escalation and concessions approval
  • Worked beside Team Managers to dive deep into CSAs metrics problems and performer mentoring to improve CSAs results
  • WCSRom Mars 2.0 Created material and provided sessions a group 15 CSAs
  • Wcs Rom New hiers sesions with 15 -20 CSAs whit Carta Docente e trening online boording

Customer Service Associate

CSA (August 2018 -May 2019) CSROMAsociate
România , Rumanien
08.2018 - 05.2019
  • ITCAN. CSA (AUGUST 2018-APRIL 2019
  • CSVCSROM Asociate
  • May 2019-August 2023)
  • Provided custumers with quality assistance through Phone calls ,emails and chats.Identifièd custumers needs ,clarified information, researched every issue and provided solution
  • Phone Rap Improviment plan -Groop Mining peer-to-peer groap Mining to 15 CSAs în order to improve quality metrics and reduce Rap
  • Mentored CSA and helped them increase quality of work and notivation Suported New Hiers trainng proces

Education

Ovidiu Caledoniu
Tecuci
09.2017 - 07.2019

Skills

Plant identification specialist

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Affiliations

  • APICS – Association for Supply Chain Management

Additional Information

TEAM MANAGER

RESOLUTION SPECIALIST

Certification

Italia

Interests

Italian

Timeline

Interim Resolutin Specialist

Amazon Development Center
08.2022 - 03.2023

Interim Resolution Specialist

Amazon Development Center
08.2020 - 12.2020

Customer Service Associate

CSA (August 2018 -May 2019) CSROMAsociate
08.2018 - 05.2019

Ovidiu Caledoniu
09.2017 - 07.2019

Italia

04-2004

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Dumitrache Alexandra Custumer Service