Experienced HR professional with a proven track record of providing exceptional customer service to employees and managers. Skilled in addressing routine HR inquiries, processing HR and benefits transactions, and auditing HR information. Proficient in managing candidate relationships, assessing candidate qualifications and cultural fit, and effectively communicating with hiring managers. Committed to adhering to established processes and procedures, while continuously seeking to identify trends and pass recommendations for improvement to HR Operations colleagues.
Hi, I’m
Alexandra Elena Ungureanu
HR Consultant
Bucharest
Summary
Overview
2
years of professional experience
4
years of post-secondary education
Work History
Fresenius Medical CareBucharest
HR Contact Centre Agent
01.2023 - Current
Job overview
- Supporting the go-live of Workday system being the go-to point for any Workday related questions.
- Performing system analysis, documentation, testing, implementation, and user support for platform transitions.
- Synthesizing current business intelligence data to produce reports and polished presentations, highlighting findings, and recommending changes.
- Identifying clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
- Partnering with senior leadership to establish and develop corporate and HR policies and procedures.
- Initial point of contact for employees with routine HR related inquiries and issues.
- Initial point of contact for managers needing routine HR systems and process support.
- Providing superior customer service to all employees by promptly responding to employee inquiries.
Cisco Systems
HR Analyst
03.2022 - 01.2023
Job overview
- Provided HR support across multiple European countries regarding HR policies and processes, using case management tools.
- Assisted the HR team in the progression and moderation of operating policies, guidelines, and systems to encourage best practice within the company.
- Handled human resources matters with discretion and immediately escalated high level issues to upper management for remediation.
- Kept abreast of changes to employment law and related policies.
- Coached and assisted in development of new team members.
- Built and developed HR knowledge base to help employees answer questions via self-service.
- Identified inconsistent and incongruent processes, policies and practices to prevent and mitigate HR risks and compliance issues.
- Facilitated range of HR administrative processes to support employee lifecycle.
- Identified and resolved problems through root cause analysis and research.
BDO Romania
HR Specialist
08.2021 - 03.2022
Job overview
- Developed, maintained and proactively built a pipeline of candidates for open positions through proactive sourcing and recruiting both passive and active candidates.
- Harnessed creative and compelling copywriting skills when writing job descriptions, advertising job tasks, candidates requirements and benefits.
- Conducted proactive searches utilizing creative and cost-effective sourcing methods and networking strategies, including internal sources such as employee referrals and encouraging employee development.
- Built strong internal/external relationships and proactively recruited through a variety of sources, including internet, professional associations, networking, ads, college recruiting and job fairs.
- Coordinated employment testing for candidates, reviews assessment scores and candidates qualifications to determine eligibility.
- Responsible for Employer Branding career events for students, learning programs, internships and guidance orientation sessions.
Education
University of Bucharest
Bachelor's degree from Psychology
10.2018 - 2021.01
University Overview
University of Bucharest
Master's degree from Occupational health and performance of Human Resources
10.2021 - 2023.01
University Overview
Skills
Workday, Dovetail, Siebel, Darwin, Excel, Microsoft Suite, Google Workspace
Timeline
HR Contact Centre Agent
Fresenius Medical Care
01.2023 - Current
HR Analyst
Cisco Systems
03.2022 - 01.2023
University of Bucharest
Master's degree from Occupational health and performance of Human Resources
10.2021 - 2023.01
HR Specialist
BDO Romania
08.2021 - 03.2022
University of Bucharest
Bachelor's degree from Psychology
10.2018 - 2021.01
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