Alexandra Ioana Marta
Medical Coordinator / Biologist / Patient Navigator
Cluj Napoca
Summary
Healthcare professional with extensive experience in managing clinical settings, ensuring seamless operations, and optimizing patient care processes. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Key skills include operational management, team leadership, and patient care excellence. Additionally, I have worked for five years alongside medical genetics experts, gaining valuable knowledge and insights in the field.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Clinic Manager
Centrul Medical Integro
Cluj-Napoca, Cluj
01.2025 - Current
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Maintained a clean, safe environment for both patients and staff by enforcing strict adherence to infection control protocols.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Coordinated community outreach efforts to promote health education and build strong connections between the clinic and local residents.
- Implemented innovative marketing strategies, increasing patient awareness and attracting new clients to the clinic.
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Improved patient satisfaction through effective communication and compassionate care.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Negotiated with suppliers to reduce costs of medical supplies, contributing to budget efficiency.
- Boosted clinic revenue through strategic marketing and outreach efforts to local community.
- Collaborated with insurance companies to streamline billing processes, improving cash flow and reducing claim rejections.
- Communicated with patients, ensuring that medical information was kept private.
- Optimized appointment scheduling process to minimize wait times for patients, resulting in increased satisfaction rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Medical Coordinator
Centrul Medical Unirea (Regina Maria)
08.2021 - 01.2025
- Successfully managed and coordinated team of 10+ employees
- Facilitated communication between all clinic departments (Genetics, Anatomical Pathology and Biochemistry)
- Trained new employees (reception, processing data, sample triage)
- Gived information or advice or a recommendation about what should be done
- Organised the activity in order to be efficient
- Answered emailed, telephoned and in-person requests for service and information regarding patients needs
- Scheduled and distributed work to other staff members to enhance productivity
- Communicated with patients, clients and external laboratories
- Demonstrated compassion, understanding and good listening skills to enable effective communication with patients, families and care providers
- Maintained strong working relationships with the medical sales department
- Received, made and diverted telephone calls, taking messages with attention to detail and prompt, appropriate delivery.
- Answered general patient enquiries, making new, follow-up and rescheduled appointments.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Proactively identified areas for improvement within the office workflow, implementing changes that led to increased productivity among staff members.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Collaborated with multidisciplinary teams to develop individualized care plans for patients.
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
- Facilitated access to community resources for patients, enhancing their overall well-being and support network.
Medical Receptionist
Centrul Medical Unirea (Regina Maria)
Cluj-Napoca, Cluj
11.2019 - 08.2021
- Welcomed patients and visitors politely and professionally, maintaining outstanding patient service.
- Contacted patients and responded to requests from patients, other team members and associated healthcare providers.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Managed approximately 50-100 incoming calls, emails per day from customers
Hotel Receptionist
Rosie RE SRL (Check Inn Hotel)
Timișoara, Timis
07.2018 - 09.2019
- Greeted hotel guests with warmth and professionalism, providing excellent first impressions.
- Promoted additional hotel facilities and services to enhance customer experiences.
- Managed and dealt with customer complaints by promptly resolving issues and offering helpful solutions.
- Maintained neat, presentable reception area through frequent cleaning and tidying.
- Communicated with cleaning staff to make sure hotel rooms were ready for customer arrivals.
- Completed cash, credit card and foreign exchange transactions, reconciling at end of shift to balance register.
- Managed high volume of face-to-face, online and telephone bookings, upholding customer service standards in every interaction.
- Answered telephone calls with positivity and professionalism to uphold hotel reputation.
- Offered guests local knowledge and information on dining, entertainment and sightseeing experiences.
Education
Master of Medical Biology - Biology
Faculty of Biology And Geology - UBB
Cluj-Napoca, CJBachelor of Science - Biochemistry
Faculty of Chemistry, Biology Anf Geography - UVT
Timișoara, TMHigh School Diploma - Biochemistry
Vasile Goldis National College
Arad, ARSkills
Clinical management
Patient care coordination
Healthcare administration
Patient flow
Marketing
Medical billing
Special event planning
Back office
Teamwork and collaboration
Patient education and counseling
Customer service
Problem-solving
Time management
Multitasking
Adaptability and flexibility
Team collaboration
Volunteering
- Student counselor - "Peer to peer tutoring" Project
- Field biologist - the discovery of a new species of crayfish
- science experiments for children (organised by Bayer SRL)
- research for PRP treatment regarding patients with ED
Hobbies
Dancing, Travelling, Cooking & Culinary Exploration, Music
Timeline
Clinic Manager
Centrul Medical Integro
01.2025 - Current
Medical Coordinator
Centrul Medical Unirea (Regina Maria)
08.2021 - 01.2025
Medical Receptionist
Centrul Medical Unirea (Regina Maria)
11.2019 - 08.2021
Hotel Receptionist
Rosie RE SRL (Check Inn Hotel)
07.2018 - 09.2019
Master of Medical Biology - Biology
Faculty of Biology And Geology - UBB
Bachelor of Science - Biochemistry
Faculty of Chemistry, Biology Anf Geography - UVT
High School Diploma - Biochemistry
Vasile Goldis National College
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