Alexandrina David
Munchen
Summary
Proven leader and skilled communicator, I excelled at Adna Apartment Hotel by enhancing guest satisfaction and streamlining operations. Expert in team collaboration and workflow optimization, I significantly improved service delivery and customer relations. My background includes organizing successful events and training new hires, showcasing my ability to elevate dining experiences through meticulous attention to detail and exceptional organizational skills.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Chef De Rang
Adina Apartment Hotel
Munich, Germany
09.2021 - 11.2024
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled customer complaints professionally, implementing solutions that maintained strong relationships with patrons.
- Organized wine tastings and pairing events to educate customers on fine dining options available at the establishment.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in smooth restaurant operations.
- Maintained a clean and organized dining environment, ensuring a positive experience for guests.
- Contributed to a positive work culture by consistently demonstrating teamwork attitude and commitment to high-quality service.
- Promoted upselling strategies among waitstaff, increasing overall revenue without compromising the guest experience.
- Coordinated special events, creating memorable experiences for guests while maintaining excellent service levels.
- Established effective communication between front-of-house and back-of-house teams to streamline restaurant operations.
- Trained new employees on proper serving techniques and restaurant procedures, fostering a cohesive team atmosphere.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Participated in ongoing professional development opportunities to stay updated on industry best practices relating to food service management.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Developed rapport with regular customers by remembering preferences and accommodating special requests whenever possible.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Provided each guest with exemplary service through effective engagement, active listening and speaking skills.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Supervisor
Chick-fil-A
Madison, WI
09.2018 - 05.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Conducted regular reviews of operations and identified areas for improvement.
Education
Psychology And Learning Science Degree - Primary And Early Childhood Education
Alexandru I.Cuza Univesity of Iasi
Iasi, Romania 09.2015 - 06.2018
High School Diploma -
Dimitrie Cantemir Tehnical High School Husi
Huși,Romania 09.2011 - 06.2015
Skills
Team collaboration
Timeline
Chef De Rang
Adina Apartment Hotel
09.2021 - 11.2024
Supervisor
Chick-fil-A
09.2018 - 05.2021
Psychology And Learning Science Degree - Primary And Early Childhood Education
Alexandru I.Cuza Univesity of Iasi
09.2015 - 06.2018
High School Diploma -
Dimitrie Cantemir Tehnical High School Husi
09.2011 - 06.2015
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