Alexandru Coman
Manchester,Greater Manchester
Summary
A dedicated professional with a strong foundation in customer service excellence and effective sales techniques. Demonstrates excellent attention to detail and expertise in complaint management, ensuring high levels of customer satisfaction.
The above-mentioned job positions allowed me to expand my leadership skills, and the ability of working with a group people and best organise their duties to obtain great results for the business.
Overview
5
5
years of professional experience
Work History
Waiter
Riva Blu Restaurant&Bar
Manchester, Greater Manchester
10.2022 - Current
- Maintained knowledge of menu items, leading to accurate order taking.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Remained calm under pressure, ensuring better performance during peak hours.
- Handled payment transactions to guarantee smooth customer checkout process.
- Accommodated special dietary requests, enhancing customer dining experience.
Commis waiter
Piccolino
Alderley Edge, Chesire
07.2020 - 09.2022
- Collaborated with the head chef to ensure accuracy when delivering food to the tables
- Responsible in taking charge of the pass and informing collegues what to do, when under pressure, caused by rush hours
- Maintained focus and great communication with the kitchen chefs when dealing with customer allergies to eliminate any risks of contamination
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
Education
Certificate of Higher Education - Uniformed Services
The Manchester College
Greater Manchester 09/2020 - 07/2021
Diploma of Higher Education - Uniformed Services
The Manchester College
Greater Manchester 09/2019 - 07/2020
Skills
- Excellent attention to detail
- Effective sales techniques
- Hygiene and cleanliness protocols
- Customer service excellence
- Calm under pressure
- Complaint management expertise
- Knowledge in field of IT
Timeline
Waiter
Riva Blu Restaurant&Bar
10.2022 - Current
Commis waiter
Piccolino
07.2020 - 09.2022
Certificate of Higher Education - Uniformed Services
The Manchester College
09/2020 - 07/2021
Diploma of Higher Education - Uniformed Services
The Manchester College
09/2019 - 07/2020
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