Alexandru Dumitru
Bucharest
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Player Behavior SME
Telus
Bucharest
07.2020 - Current
- Learned and adapted quickly to new technology and software applications.
- Proven ability to learn quickly and adapt to new situations.
- Developed strong communication and organizational skills through working on group projects.
- Strengthened communication skills through regular interactions with others.
- Adapted, edited and created processes for other agents to implement.
- Onboarded new employees.
- Directed and organized meetings.
Player Support Agent
Telus
Bucharest
01.2018 - 07.2020
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
Substitute Teacher
Ministry of Education
Gaesti
09.2016 - 09.2017
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Provided instruction for students in core subject areas.
- Assigned, explained and graded homework.
- Documented student progress and provided regular updates to parents.
Education
Bachelor of Arts - Romanian/English Language And Literature
Pitesti Faculty of Letters
Pitesti 09.2012 - 07.2015
Master of Arts - English/Romanian Translation
Pitesti Faculty of Letters
Pitesti 09.2015 - 06.2017
Certification
Teaching Certificate
Timeline
Player Behavior SME
Telus
07.2020 - Current
Player Support Agent
Telus
01.2018 - 07.2020
Teaching Certificate
06-2017
Substitute Teacher
Ministry of Education
09.2016 - 09.2017
Master of Arts - English/Romanian Translation
Pitesti Faculty of Letters
09.2015 - 06.2017
Bachelor of Arts - Romanian/English Language And Literature
Pitesti Faculty of Letters
09.2012 - 07.2015
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