Overview
Work History
Education
Certification
Timeline
Generic

Alexandru Dumitru

Bucharest

Overview

7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Player Behavior SME

Telus
Bucharest
07.2020 - Current
  • Learned and adapted quickly to new technology and software applications.
  • Proven ability to learn quickly and adapt to new situations.
  • Developed strong communication and organizational skills through working on group projects.
  • Strengthened communication skills through regular interactions with others.
  • Adapted, edited and created processes for other agents to implement.
  • Onboarded new employees.
  • Directed and organized meetings.

Player Support Agent

Telus
Bucharest
01.2018 - 07.2020
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Learned and adapted quickly to new technology and software applications.

Substitute Teacher

Ministry of Education
Gaesti
09.2016 - 09.2017
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Provided instruction for students in core subject areas.
  • Assigned, explained and graded homework.
  • Documented student progress and provided regular updates to parents.

Education

Bachelor of Arts - Romanian/English Language And Literature

Pitesti Faculty of Letters
Pitesti
09.2012 - 07.2015

Master of Arts - English/Romanian Translation

Pitesti Faculty of Letters
Pitesti
09.2015 - 06.2017

Certification

Teaching Certificate

Timeline

Player Behavior SME

Telus
07.2020 - Current

Player Support Agent

Telus
01.2018 - 07.2020

Teaching Certificate

06-2017

Substitute Teacher

Ministry of Education
09.2016 - 09.2017

Master of Arts - English/Romanian Translation

Pitesti Faculty of Letters
09.2015 - 06.2017

Bachelor of Arts - Romanian/English Language And Literature

Pitesti Faculty of Letters
09.2012 - 07.2015
Alexandru Dumitru