Alexandru Dumitru

• Moved on to RCCL where I learned a lot, became much faster and accurate with my dealing, and also experienced a much higher standard of customer service. Coming from Europe I had to adapt to the American hospitality industry witch is all about making customers happy. Once I got there I was told I need to learn Craps to become a "complete" dealer, witch I did and eventually it became my favorite game to deal.
• Working for RCCL for the past 11 years helped me understand how important is Customer Service in this industry and how necessary it is to have a friendly staff for the guests to come back.
• Some other things I do here as a regular basis:
• Maintain fast, smooth game pace by efficiently handling dice, chips, money, and cards.
• Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
• Managed high-stress situations calmly, resolving disputes between players when necessary while preserving game flow.
• Collaborated closely with floor supervisors regarding rule enforcement or escalating issues beyond normal dealer responsibilities.
• Skillfully managed the float, accurately balancing chips at the end of each shift with minimal discrepancies.
• Handled large sums of money responsibly, ensuring accurate payouts to customers while minimizing errors in transactions.
• Boosted casino revenue by effectively managing the pace of the game and encouraging customer participation.
• Provided a welcoming atmosphere for players, addressing questions about rules and providing helpful advice on gameplay strategies.
• Assisted in training new dealers, sharing expertise to improve overall team performance and knowledge.
• Showcased adaptability by proficiently dealing multiple table games according to casino requirements.
• Enhanced customer experience by providing exceptional service and maintaining a professional demeanor during casino games.
• Kept gaming areas clean and organized to maintain safe and secure environment.
• Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
• Kept track of game outcomes and reported to supervisor for accurate record keeping.
• Worked with dealer team to run larger games such as craps and baccarat.
• Welcomed customers and established immediate rapport to encourage gameplay.

Done two contracts with Msc Cruises and got familiarized with the life at sea.

• Welcomed customers and established immediate rapport to encourage gameplay.
• Learned and followed company procedures to maintain consistency and standards.
• Assisted players with placing bets, educating on game rules to increase understanding.
• Inspected cards and gaming equipment to verify proper functioning and good working order.
• Developed strong rapport with guests, resulting in regular clientele and increased tips for excellent service. Learned some italian in the process

• This was my first casino and my first experience inside the gambling industry
• Contributed to a positive workplace atmosphere by collaborating well with colleagues and supporting management decisions.
• Managed chips and money transactions with attention to detail to prevent fraud.
• Conducted games such as BlackJack, Roulette and Various types of Poker by explaining rules, taking bets and delivering payouts.
• Enforced game rules to maintain fair paly and avoid disputes.