ALEXANDRU ENACHE
Senior Manager | Business Growth & Operations Strategy
Bucharest
Summary
Strategic and results-driven Senior Manager with over 10 years of experience in Business Growth, Operations Strategy, and Debt Collection. Skilled in leading high-performing teams, optimizing business processes, and driving operational excellence.
Passionate about business growth, financial sustainability, and process efficiency, with a strong ability to develop and implement strategies that enhance profitability and customer satisfaction. Experienced in managing cross-functional teams, fostering a culture of continuous improvement, and building long-term business partnerships.
Proficient in Operations & Call Center Management, Business Development, Financial Forecasting, and Performance Optimization. Adept at aligning operational strategies with business goals to deliver sustainable results and long-term growth.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Manager - Debt Collection Call Center Operations
Agency for Control of Outstanding Debts
Bucharest, Bucuresti
12.2021 - Current
- Led the scaling of the department from 6 to 30+ employees, adding 2 Team Leaders and 1 Trainer to enhance performance.
- Increased monthly revenue fivefold through strategic portfolio acquisitions, data-driven insights, and optimized collection efficiency.
- Enhanced collection operations, increasing the net amount recovered per hour worked by 35%.
- Improved contact center performance metrics: Boosted talk time by 30%, increased contacts per agent by 15%, and reduced inbound call abandonment by 30%.
- Implemented automation, CRM integration & contact center process optimization, significantly improving operational workflows.
- Developed a remote work structure, successfully managing a high-performing remote team.
- Designed and rolled out a customer support & complaints management system, improving response rates and service efficiency.
- Developed and strengthened client management and sales strategies, securing new partnerships and expanding business opportunities.
Senior Strategy Manager - Retail Collection
BCR
Bucharest, Bucuresti
03.2020 - 12.2021
- Developed and executed retail debt collection strategies, ensuring compliance with financial and risk policies.
- Managed the moratorium for deferred payments, streamlining operational processes and maintaining regulatory alignment.
- Designed and implemented a performance-based bonus and target-setting system, improving workforce motivation and efficiency.
- Led KPI tracking, portfolio risk assessment, and NPL (Non-Performing Loan) strategy, optimizing recovery rates.
Business Development Manager
Startech Team
Bucharest, Bucuresti
01.2019 - 03.2020
- Spearheaded business expansion initiatives, driving revenue through strategic partnerships and lead generation.
- Conducted market research, financial forecasting & competitive analysis for sales growth optimization.
- Negotiated and secured high-value contracts, expanding the company’s service portfolio and client base.
Product Manager - Servicing Collection
KRUK Romania
Bucharest, Bucuresti
05.2017 - 01.2019
- Managed financial performance and operational efficiency of debt portfolios, optimizing collection strategies.
- Developed and introduced new business lines, including energy and leasing, diversifying revenue streams.
- Led cost-reduction initiatives, increasing profitability by 20%.
- Designed risk management improvements to enhance the efficiency of portfolio servicing.
Team Leader Contact Center Collection
Coface Romania
06.2015 - 05.2017
- Managed debt collection operations, ensuring the achievement of financial KPIs and portfolio performance.
- Developed and executed collection strategies for banking & telecom clients, optimizing recovery rates.
- Led a high-performing team, providing coaching, performance evaluations, and continuous training.
- Recruited and trained a new team for a telecom industry project, successfully implementing new processes.
- Achieved 1st place ranking among debt collection agencies, driving 100% customer satisfaction for managed accounts.
- Strengthened client relationships, ensuring compliance with contractual obligations and industry regulations.
Quality Controller & Expert Collection Officer
Coface Romania
Bucharest, Bucuresti
09.2014 - 06.2015
- Managed quality assurance & compliance processes in debt collection operations.
- Trained and evaluated call center agents, refining customer interaction processes.
- Ensured compliance with industry standards & best practices to uphold operational excellence.
Education
Bachelor of Finance and Banking - Finance
The Bucharest University of Economic Studies (ASE)
Bucharest, B 10.2020 - 06.2023
Master of Management of Small and Medium-Sized Enterprises - Business Administration
The Bucharest University of Economic Studies (ASE)
Bucharest, B 10.2016 - 07.2018
Bachelor of Business Administration - Business Administration
"Dimitrie Cantemir" Christian University
Bucharest, B 09.2012 - 07.2015
Skills
Business Strategy & Growth
Operations Management
Leadership & Team Development
Call Center Management
Debt Collection & Risk Management
Customer Experience
Process Automation & Optimization
KPI Management & Performance Metrics
Revenue Growth & Cost Reduction
Financial Planning & P&L Management
Compliance & Regulatory Management
Digital Transformation
Business Development & Strategic Partnerships
Negotiation & Contract Management
Process improvement
Certification
Project Management Professional (PMP)
Timeline
Manager - Debt Collection Call Center Operations
Agency for Control of Outstanding Debts
12.2021 - Current
Bachelor of Finance and Banking - Finance
The Bucharest University of Economic Studies (ASE)
10.2020 - 06.2023
Senior Strategy Manager - Retail Collection
BCR
03.2020 - 12.2021
Business Development Manager
Startech Team
01.2019 - 03.2020
Product Manager - Servicing Collection
KRUK Romania
05.2017 - 01.2019
Master of Management of Small and Medium-Sized Enterprises - Business Administration
The Bucharest University of Economic Studies (ASE)
10.2016 - 07.2018
Team Leader Contact Center Collection
Coface Romania
06.2015 - 05.2017
Quality Controller & Expert Collection Officer
Coface Romania
09.2014 - 06.2015
Bachelor of Business Administration - Business Administration
"Dimitrie Cantemir" Christian University
09.2012 - 07.2015