Alexandru Eusebiu Simion
Iași
Summary
Customer-focused Technical Support and Business Development professional with hands-on experience in SQL databases, HTML/CSS/JavaScript, APIs, and Networking. Proven record of handling complex incidents end-to-end, leading customer calls, mentoring colleagues, and creating Knowledge Base articles. Adept at troubleshooting, improving processes, and ensuring high-quality project delivery in Microsoft/Linux environments. English C1 level.
Overview
9
9
years of professional experience
Work History
Survey Scripter
ActNext Solutions
04.2023 - Current
- - Handle complex cases and incidents end-to-end, ensuring customer satisfaction and quality.
- - Develop, test, and troubleshoot online surveys using Dimensions/SPSS, SQL scripts, HTML, CSS, JavaScript, XML, and JSON.
- - Create and maintain Knowledge Base articles to streamline internal support and improve issue resolution.
- - Coordinate with cross-functional teams (Development, Data Processing) for escalations and resolution of technical issues.
- - Identify recurring issues generating multiple tickets and propose corrective actions.
Business Development Manager
Ringhel-Procesio
04.2022 - 02.2023
- - Led customer calls and managed external/internal communications to build positive relationships.
- - Created and implemented development plans, forecasting sales targets, and managing escalations with internal teams.
- - Coordinated project handovers, identifying missing deliverables and improving process quality.
- - Provided coaching and training to team members to enhance performance and knowledge sharing.
Technical Support and Sales Associate
GoDaddy
07.2018 - 03.2022
- - Provided advanced troubleshooting and technical support for hosting, domains, APIs, web services, and billing issues.
- - Guided customers on creating and maintaining websites using web design software compatible with hosting services.
- - Managed escalated tickets, ensuring timely resolution and high-quality customer care.
- - Assisted managers in coaching/training team members; maintained top-3 ranking in sales.
Sales Associate
RCS-RDS
04.2016 - 06.2018
- - Generated and qualified leads, followed up on prospects, and consistently ranked as a lead salesperson.
- - Developed strong customer relationships and delivered excellent service under repetitive and high-volume conditions.
Education
Java BootCamp - undefined
Wantsome
04.2022
Skills
- Technical: SQL (queries, scripts), XML, JSON, HTML/CSS/JavaScript, APIs, Web Services, Networking, Microsoft & Linux environments, IIS, ServiceNow, SPSS, ConfirmIT
- Customer & Team: Customer Care, Incident Management, Knowledge Base Creation, Escalation Handling, Coaching & Training, Project Handover, Troubleshooting Long Scripts & Logs
- Soft Skills: Communication, Detail-Oriented, Process Improvement, Time Management, Adaptability, Independent & Analytical
Websites
Timeline
Survey Scripter
ActNext Solutions
04.2023 - Current
Business Development Manager
Ringhel-Procesio
04.2022 - 02.2023
Technical Support and Sales Associate
GoDaddy
07.2018 - 03.2022
Sales Associate
RCS-RDS
04.2016 - 06.2018
Java BootCamp - undefined
Wantsome
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