Alexandru Sarpe

Global Systems Integration and Delivery Oversight:Oversee the coordination and successful delivery of various global systems such as DAM, xECM, Leafpoint, and QIMS that maintain constant excellence in both systems build and operations. Ensure that infrastructure solutions are optimized for business requirements while remaining scalable and future-proof.

Strategic Partnership and Collaboration: Build relationships through strong partnerships with employees in internal IT departments in particular Technical Architecture and Service Delivery functions so that infrastructure provisioning is aligned to business needs for projects in terms of time, scope, and budget. Also, to foster cross-functional collaboration between business and technical teams.

Technical Integration of Key Business Systems: Ensure successful integration of business and technical programs into the company's technical environment. Manage core enterprise systems: SAP, TME, LeafERP, and PLM; regional systems: TMElite, Track&Trace; and other business development initiatives.

Single Point of Contact on Technical Coordination: Be the main point for technical coordination of the functional programs. Supervise and coordinate IT technical teams (e.g., architects, engineers, procurement teams) in a unified way to deliver integrated solutions across the organization.

Program Leadership and Delivery Management: It would oversee all the norms of planning, leadership, and complete execution of the programs so that all the activities align with the objectives of the company. The program would also oversee software solutions provided on time and budget and deviations from the budget or schedule along with corrective actions if required need to be managed.

Service Recovery and Incident Management: Decisions regarding service recovery during incidents of live services are within your ministerial jurisdiction. He will also act as a proxy for service owners in leadership roles for escalated issues to mitigate risks, maintain operational continuity, and resolve infrastructure incidents quickly and within only the most critical timelines.

Optimizing Infrastructure Solutions: Initiate the analysis of business requirements for finding excellent technical infrastructure solutions, integrating new solutions physically and logically into existing infrastructure to ensure consistency and compatibility with the rest of the organization.

Management of budget and financial oversight:Supervise budgets for infrastructure and operational programs while ensuring effectiveness without compromising standards for delivery. Work with program costs like IT infrastructure procurement and solutions to track other assets and ensure financial resources remain well allocated.

Excellence in Leadership and Operations: Lead cross-functional teams in driving operational excellence through continuous improvement of systems and processes, service delivery, and quality. Define performance metrics to set up monitoring that provides assurance that teams either meet or exceed the intended service levels and objectives.

Risk Management: Assure that technical solutions are deployed in live incidents or major changes with sufficient risk management measures. Take proactive actions to identify risks affecting business operations and infrastructure, with appropriate actions taken to mitigate possible impacts.

Communications and Stakeholder Alignment: Ensure open and transparent communication with key stakeholders, both internal and external. Give regular updates on program status, areas of risks, and solutions, ensuring that all parties operate in alignment with respect to goals, timelines, and challenges.

Infrastructure Planning and Alignment with Business Needs: Ensure that the technical infrastructure and systems planning and deployment are aligned with the evolving needs of the business, such that all solutions are aligned with company goals and can sustain future growth.

Continuous Improvement and Innovation: Embed a culture of continuous improvement and innovation by identifying opportunities to optimize IT processes and infrastructure. Systematically review and update technology offerings and solutions in response to changing marketing environment to retain competitiveness and flexibility.

Support Model and Ongoing Service Delivery: Ensure that new systems and solutions have their support effectively mobilized post-deployment. Develop and implement a sustainable support model in partnership with the Service Delivery teams that promote high service levels and ongoing customer satisfaction.

Vendor Management: Oversee the management and strategic relationship with external vendors and service providers. Ensure contract negotiation, performance management, and compliance with SLAs. Drive vendor performance to meet business objectives, cost targets, and service expectations.

Cloud Management - Azure: Lead the management of cloud infrastructure, specifically Azure, ensuring that cloud services are efficiently utilized and aligned with the company’s strategic goals. Oversee cloud architecture, cost optimization, resource provisioning, and ensure scalability, security, and performance of cloud-based systems.

As a key member of the Unified Communications Department, I serve as both Delivery Manager and Scrum Master, leading the full lifecycle management of XL Projects within an Agile environment. I am accountable for ensuring the successful delivery of complex projects, aligning them with business objectives, and ensuring they are completed on time and within budget. From gathering requirements to ensuring operational and commercial readiness, I also lead the Customer & Vendor Access Team as Scrum Master, ensuring that Agile methodologies are strictly followed.

Key Responsibilities:

• Project Lifecycle Management: I lead XL Projects through their entire lifecycle, from defining the scope and goals to ensuring operational readiness. I oversee all activities to ensure that projects are delivered on time, within scope, and on budget.
• Scope Definition & Planning: I collaborate closely with stakeholders to define the project scope, objectives, and goals. I develop detailed project plans, identifying key milestones and ensuring resources are in place to meet deadlines.
• Vendor & Stakeholder Management: I manage relationships with key vendors and third parties, ensuring they meet project requirements and deadlines. I am the primary point of contact for all vendor-related activities and communications, ensuring smooth and efficient execution.
• Budget & Financial Management: I oversee project budgets, ensuring costs remain within approved limits while delivering high-quality results. I track expenditures, manage financial forecasting, and mitigate risks related to budget overruns.
• Team Leadership & Development: I build, lead, and motivate international matrix teams, managing cross-functional resources from Group Technology and worldwide local markets. I foster collaboration, accountability, and high performance within the teams, ensuring alignment with project objectives.
• Governance & Risk Management: I ensure adherence to governance processes and project management best practices. I actively monitor project risks and issues, providing timely escalation and resolution to minimize any impact on timelines and deliverables.
• Performance Reporting & KPI Management: I report regularly on project progress, risks, and performance metrics to senior leadership. I develop and maintain project-specific KPIs to track against targets and ensure alignment with business goals.
• Third-Party Engagement: I lead the engagement and management of external third-party vendors, ensuring they align with project timelines and objectives. I facilitate communication between teams and external parties to ensure seamless execution.
• Agile Methodology Implementation: I leverage my expertise in Agile methodologies, utilizing Scrum and SAFe frameworks to ensure quality delivery. I ensure the successful application of Agile principles throughout the entire project lifecycle.
• Product Delivery Excellence: I ensure the on-time, on-budget delivery of new and enhanced products that meet or exceed customer expectations. I guide teams in the development and improvement of products that directly contribute to the organization’s success.
• Senior-Level Communication: I maintain clear and regular communication with senior leadership, providing updates on project status, risks, challenges, and resolutions. I ensure that all stakeholders are aligned and support strategic decision-making.

As an Agile Scrum Master:

• Coaching & Team Empowerment: I coach the Agile team in self-management while promoting SAFe quality practices. I help the team focus on creating value each iteration, guiding them toward becoming high-performing.
• Facilitating Scrum Events: I ensure that all Scrum events (daily standups, sprint planning, sprint reviews, retrospectives) are productive and efficient, staying within the timebox. I create an environment where team members can openly contribute and collaborate.
• Impediment Removal: I actively identify and remove impediments that block the team’s progress, ensuring that they stay focused and can deliver high-quality outcomes.
• Support for Product Owner: I work closely with the Product Owner to ensure that the team’s backlog aligns with business priorities. I provide support in refining backlog items and ensuring the team always works on tasks that bring the most value to the business.

As a Housing and Connectivity Services Technical Lead, I am responsible for managing requests, large infrastructure projects, and changes in collaboration with the business applications management team. I oversee all Datacenters and Disaster Recovery Sites in Romania and serve as a member of the HCS Exco from India and the Global Technical Solutions department from Bucharest.

Key Responsibilities:

• Service Level Management: I ensure the setup and updates of Service Level Agreements (SLAs) for my projects, ensuring alignment with business objectives.
• Project Coordination & IT Infrastructure Support: I lead and coordinate project teams and external providers, primarily in the IT Infrastructure space, ensuring seamless delivery and support.
• WAN/MAN/LAN/WLAN Infrastructure: Oversee the infrastructure's development, ensuring high performance, security, and scalability.
• Real Estate Development: Manage infrastructure development for new locations, building expansions, and migrations, supporting up to 3,000 users, while constantly reassessing and redesigning to meet evolving business needs.
• Network Security Projects: Lead initiatives such as NAC, IPS, Qualys, and more to maintain and enhance network security.
• Audits and Compliance: Provide support for internal and external SG audits, implementing necessary recommendations.
• "Trusted Site" Program: Manage and supervise the program, aligning with SG Security policies. I successfully completed the recertification process, ensuring compliance and continuous monitoring.
• Datacenter Hardware & NASE Encryption: Manage hardware updates and upgrades in Datacenters while overseeing NASE encryption levels.
• VDI and Citrix Environments: Oversee the management and performance of VDI and Citrix environments to optimize user experience and productivity.
• Testing New Services: Coordinate and perform functional tests for new services in collaboration with users, ensuring quality and functionality.
• Effective Communication: Maintain excellent communication with both internal and external contacts, fostering collaboration and alignment.
• Process & Procedure Implementation: Actively participate in implementing IT procedures and regulations, ensuring they are aligned with global IT standards.
• Governance and Policy Management: Responsible for the governance framework and policies, including events, meetings, and maintaining relations between Bucharest, Paris, and Bangalore.
• Documentation: Ensure that High-Level Design (HLD) and Low-Level Design (LLD) documents are kept up to date, facilitating smooth project execution and future scalability.

Mission:
As part of Global Technology Services (GTS) at Société Générale European Business Services, I contribute to the transformation of the operational model within the Group. GTS is central to driving change, and I am instrumental in expanding its activities by establishing one of the Group's three global delivery locations in Romania.

Responsibilities:

• Project Management: Lead the management of infrastructure projects, overseeing the complete lifecycle from requirements gathering to final delivery in collaboration with the business applications management team.
• Service Level Management: Ensure the establishment, update, and adherence to Service Level Agreements (SLAs) for all projects under my purview, ensuring the highest standards of service delivery.
• Demand Management: Collect and analyze the needs expressed by IT partners (“pre-sales”), propose tailored solutions based on the service catalog, and oversee the project from initiation through to the successful implementation.
• Customer Relationship Management: Organize and lead steering committees, acting as the Project Management Officer (PMO) for my portfolio of projects. Maintain effective relationships with internal and external stakeholders to ensure project alignment and success.
• Client Financial Management: Consolidate and report on the financial requirements for my projects, tracking budgets and ensuring necessary follow-ups to keep projects within financial constraints.
• Team and Vendor Coordination: Coordinate internal project teams and external vendors, focusing primarily on IT infrastructure, ensuring seamless project execution and timely delivery.
• Project Management Methodology: Promote and implement standardized Project Management methodologies within Société Générale European Business Services and related computer applications, ensuring consistency and quality in all projects.
• Project Planning and Monitoring: Develop detailed project plans, control and monitor progress, and ensure timely execution. Take full responsibility for the on-time and within-budget delivery of infrastructure projects.
• Functional Specifications: Collaborate with project teams to elaborate and validate functional specifications based on business and user requirements, ensuring the solution meets the organization's goals.
• Functional Testing: Coordinate and perform functional tests for new services in collaboration with end-users to ensure seamless integration and operational readiness.
• Communication: Maintain clear, consistent communication with internal and external stakeholders, ensuring transparency and alignment at all project stages.
• Custom Setups and Solutions: Oversee the design and implementation of custom setups for meeting rooms, training rooms, and Cisco Visio systems, ensuring optimal configurations for end-user needs.
• Disaster Recovery Management: Organize and conduct disaster recovery tests and scenarios, ensuring that contingency plans are tested and ready for any emergency situations.

• Hardware Development & Maintenance: I oversee the development, administration, and maintenance of hardware infrastructure, ensuring that it aligns with project requirements and operates efficiently.
• Application Management: I manage the specific Renault Group applications and other critical applications used within the organization, ensuring seamless integration and optimal performance with existing systems.
• Policy & Strategy Implementation: I implement and enforce the IT policies and strategies set by Renault Group, ensuring compliance with organizational standards and industry best practices.
• Compliance & Project Workflow Management: I lead and manage compliance procedures, making sure that all technical projects align with necessary regulations. I optimize workflows to enhance project efficiency.
• Project Planning & Coordination: I organize, plan, and coordinate the implementation of technical projects, ensuring that the quality, costs, and deadlines are well-managed to achieve successful delivery.
• Budget Management: I develop, evaluate, and monitor budgets for technical projects, ensuring projects stay within the financial limits while meeting business objectives.
• Deadline & Budget Monitoring: I continuously track project timelines and budgets, ensuring adherence to the established parameters, and take corrective action as needed to address any discrepancies.
• Risk Identification & Analysis: I proactively identify and analyze potential risks within the project, developing mitigation strategies to minimize disruptions and ensure successful project outcomes.
• Project Balance Sheet: I maintain and produce a balance sheet for all technical projects, providing reports on progress, expenditures, and outcomes to key stakeholders.
• Cross-Functional Communication: I ensure smooth communication and collaboration among all participants in the project, fostering strong cross-functional relationships to support project goals and objectives.
• External Provider Management: I manage and coordinate external vendors and service providers, ensuring that services are delivered on time and contractual agreements are met.
• Windows Server Administration: I administer and maintain Windows Server 2012 environments, ensuring optimal performance, security, and reliability.
• VMware Administration: I oversee VMware environments (ESX, vSphere, vCenter, Workstation, vMotion), ensuring the efficient operation and management of virtualized infrastructures.
• HP Server Management: I manage and maintain HP Servers, including HP physical servers, HP Storage, and HP Blades & Enclosures, ensuring reliable operation and fulfilling technical project requirements.

Responsibilities:

• Customer Training: I provide training for company customers, ensuring they are well-equipped to use systems and tools effectively.
• Communication & Hardware Troubleshooting: I manage and troubleshoot communication systems and hardware, ensuring minimal downtime and resolving issues efficiently.
• Equipment Acquisition & Cost Estimates: I handle the acquisition of equipment, ensuring that all necessary hardware meets technical specifications and budgetary requirements. I also prepare cost estimates for equipment purchases and system upgrades, aligning them with budgetary constraints.
• Cisco Videoconferencing Systems: I manage and maintain Cisco videoconferencing systems, ensuring seamless and effective communication across the organization.
• Technical Support: I provide technical support to end-users, troubleshooting issues and offering solutions to enhance user productivity.
• Windows Server Administration: I manage and administer Windows Server 2012 and Windows Server 2008 environments, ensuring optimal performance, security, and uptime.
• VMware Environment Management: I maintain and support VMware environments, including ESX, vCenter, and VMplayer, ensuring reliable virtualized infrastructures.
• Hardware Upgrade Projects: I oversee hardware upgrade projects for HP Equipment, including servers, storage, and blades, ensuring that upgrades are completed efficiently and meet the project’s requirements.
• Local Backups: I manage local backups in accordance with the established policy, ensuring data integrity and availability in case of system failures.
• Internal Procedures & Instructions: I develop, implement, and control applications for internal procedures and instructions, ensuring that best practices are followed and that processes are optimized for efficiency.
• Project Coordination & Risk Management: I organize, plan, and coordinate technical projects, ensuring that all projects are completed within the established quality, cost, and deadline parameters. I am responsible for identifying and analyzing risks, ensuring that project goals are met without unforeseen obstacles.
• Communication & Cross-Functional Collaboration: I ensure clear and effective communication between all stakeholders, including internal teams and external vendors, to ensure successful project delivery.
• External Providers Management: I manage all external providers involved in the technical projects, ensuring that they meet service-level expectations and deliver results aligned with project goals.
• Resolved complex technical issues through effective problem-solving techniques and root cause analysis.

• Custom Technical Projects: I develop custom technical projects based on demand, tailoring solutions to meet specific customer needs and business requirements.
• Customer Training: I provide training to company customers, ensuring they are equipped to utilize technical solutions effectively and efficiently.
• Communication Servers Management & Troubleshooting: I manage and troubleshoot communication servers remotely, ensuring smooth operations and addressing any technical issues that arise in a timely manner.
• Equipment Acquisition: I oversee the acquisition of necessary equipment for various projects, ensuring that all hardware aligns with technical specifications and business objectives.
• Cross-Department Collaboration: I collaborate with various departments to ensure a seamless process in meeting customer needs and delivering solutions that align with organizational goals.
• Client Interaction & Requirements Gathering: I engage with clients to understand their technical requirements for specific projects, ensuring that all deliverables align with their needs and expectations.
• Cost Estimates: I prepare accurate cost estimates for projects, ensuring that budgets are adhered to and resources are allocated efficiently.
• Technical Support: I provide ongoing technical support for customer presentations, ensuring that technical aspects are clearly communicated and meet customer expectations.

Responsibilities:

• Security System Installation & Troubleshooting: I install and troubleshoot various security systems, including intrusion and fire alarms, video surveillance, access control, intercom systems, and more, ensuring optimal functionality and security for customers.
• IT & C (Networking & PBX): I handle IT and communication-related tasks such as networking setup, PBX configuration, and troubleshooting to ensure smooth operational flows.
• Safety & Comfort Automation: I install and troubleshoot safety and comfort automation systems, enhancing the overall experience and safety of customer environments.
• SmartHome Automation: I manage the installation and troubleshooting of SmartHome automation systems, providing users with modern, automated solutions for home control and convenience.
• Customer Technical Support: I provide technical support for customers, addressing inquiries and resolving issues to ensure complete satisfaction with installed systems.
• Networking (TCP/IP, DHCP, LAN, WAN, NAT, Wi-Fi, VPN, Port Forwarding): I handle networking tasks, including configuring and troubleshooting TCP/IP, DHCP, LAN, WAN, NAT, Wi-Fi, VPN, and port forwarding to ensure seamless connectivity.
• Structured Cabling: I manage the installation of structured cabling (Cat5e, Cat7e, etc.), ensuring high-quality connections and proper infrastructure for network setups.
• Software Proficiency (WinLoad & BabyWare): I utilize software such as WinLoad and BabyWare (Paradox software) for configuration, management, and troubleshooting of systems, ensuring efficiency and proper system operation.