Alexandru Stanciu
Bucharest,Sector 1
Summary
Accomplished professional with extensive expertise in data analysis, risk management, and fraud detection and prevention. Demonstrates a strong commitment to compliance and regulatory adherence, coupled with exceptional customer service and telephony support skills. Adept at investigation and dispute resolution, project management, and implementing effective risk assessment methodologies. Known for commercial awareness, interpersonal communication, and resilience under pressure. Highly articulate with a methodical approach to problem-solving, ensuring customer service excellence and stakeholder communication. Career goals include leveraging analytical-thinking and decision-making efficiency to drive organisational success.
Overview
9
9
years of professional experience
Work History
Acquiring Fraud Analyst
Verifone
10.2022 - Current
- Executes comprehensive reviews after transactions, guaranteeing vendor conformity.
- Leverages advanced data analysis techniques to unveil crucial patterns and trends
- Upholds banking laws, promptly reporting any suspicious activities and initiating corrective measures
- Tackles complex variances proactively, ensuring swift resolution
- Monitors and scrutinizes currency transactions, contributing to the overall financial security of the organization
- Link with different departments across the EU to ensure swift resolution of any complex cases
- Regularly evaluated and updated fraud strategies to improve operational and financial company benefits.
- Handle emails from various parties in Acquiring Fraud Distribution Listing.
- Support Team Lead/ Fraud Acquiring Manager in liaising with other stakeholders within the bank and external parties relating to merchant acquisition as well as merchant monitoring.
- Results-driven professional with extensive experience in navigating and penetrating EU markets, specifically in Switzerland, Austria, and Germany.
- Demonstrated ability to analyse market trends, develop strategic relationships, and implement tailored business solutions to enhance market presence.
- Proficient in understanding regional regulations, cultural nuances, and consumer behaviour.
- Proven track record of collaborating cross-functionally with diverse teams to drive projects and initiatives that align with both local and EU-wide goals.
Transaction Monitoring
Verifone
01.2022 - Current
- Monitors transactions for potential fraudulent activities, ensuring financial safety
- Expert in using advanced transaction monitoring tools for efficient operations
- Resolved complex transaction issues, enhancing customer trust
- Significantly reduced financial losses, contributing to company's profitability
Fraud Analyst
Verifone Romania
01.2022 - 10.2022
- Conducted in-depth data analysis to optimize fraud detection rules
- Customized fraud prevention measures for diverse business profiles
- Regularly reviewed and enhanced fraud detection rules for optimal performance
- Identified and rectified false positives, enhancing system accuracy
- Ensured strict adherence to regulatory requirements, maintaining company's compliance
Debit Card Fraud and Disputes Specialist
Lloyds Banking Group
03.2020 - 12.2021
- Enforced strict compliance with Payment, Complaint, and Data Protection Regulations
- Managed high-volume inbound calls, ensuring fairness in decision-making
- Oversaw customer database, facilitating equitable decisions
- Operated seamless debit card transactions, resolving fraud and dispute cases
Home Insurance Specialist
Lloyds Banking Group
03.2018 - 03.2020
- Provide telephony support to a book of 2.5 million home insurance customers
- Resolve complex customer queries using underwriting guidance and product knowledge
- Contribute to team results in audits and Net Promoter Scoring
- Recognized for efficiency in handling customer queries
Project Manager
World Phoning Group
06.2016 - 03.2017
- Leveraged trends in customer industries to shape solutions and approaches
- Delivered a high level of service to clients to maintain and extend working relationships for future business opportunities
- Reduced process lags by effectively managing and scheduling employees for optimal productivity while training staff on best practices and protocols
- Determined project schedules and maintained timelines with proactive adjustments to workflow
- Drafted action plans and led meetings with department executives to review project status and proposed changes
- Increased process improvement initiatives and troubleshot problems for corrective action to boost functionality and workflow
Education
Intensive Math, English, and Computer Programming Courses -
Jean Monnet National College
06.2012
Banks and Finance -
Hyperion University
01.2025
Skills
- Data Analysis
- Risk Management
- Fraud Detection and Prevention
- Compliance and Regulatory Adherence
- Customer Service
- Telephony Support
- Investigation and Dispute Resolution
- Project Management
- Banking industry experience
- Verifi/Iris expertise
- Highly articulate
- Fraud identification techniques
- Knowledge of fraud schemes
- Excel and spreadsheet proficiency
- Fraud research and assessment
Languages
English
Proficient
C2
Romanian
Proficient
C2
Additional Information
- EU Citizen
- Category B Driving License
Contact
Bucharest
Languages
6,C2,6,C2
Education
Bucharest,Ploiesti
Timeline
Acquiring Fraud Analyst
Verifone
10.2022 - Current
Transaction Monitoring
Verifone
01.2022 - Current
Fraud Analyst
Verifone Romania
01.2022 - 10.2022
Debit Card Fraud and Disputes Specialist
Lloyds Banking Group
03.2020 - 12.2021
Home Insurance Specialist
Lloyds Banking Group
03.2018 - 03.2020
Project Manager
World Phoning Group
06.2016 - 03.2017
Banks and Finance -
Hyperion University
Intensive Math, English, and Computer Programming Courses -
Jean Monnet National College
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