Alexandru Andrei Casmala
Administration
Constanta
Summary
NAME IS ALEXANDRU ANDREI CASMALA FRONT DESK, RECEPTIONIST , SALES AND ASSISTANT MANAGER.
ACCOMPLISHMENTS ARE :
KNOWLEDGEABLE, WELL-VERSED IN CUSTOMER SERVICE, CLIENT-FOCUSED SPECIALIST WITH MORE THAN TEN YEARS OF EXPERIENCE IN HOSPITALITY AND SALES INDUSTRIES. WELL - DEVELOPED SKILLS IN BUILDING EMPATHY AND FORMING TRUSTING RELATIONSHIPS WITH CUSTOMERS AS WELL AS QUICKLY ELICITING THEIR NEEDS AND DELIVERING CARING CUSTOMER SERVICE. ABLE OF WORKING UNDER PRESSURE, JUGGLING WORKLOADS AND MEETING DEADLINES. SEEKING TO APPLY KNOWLEDGE OF SALES AND CUSTOMER SERVICE BEST PRACTICES TO RECEPTIONIST, FRONT DESK POSITIONS. FOSTERED POSITIVE BUSINESS RELATIONSHIPS TO PROMOTE CONTINUED INTEREST IN PRODUCTS AND SERVICES. GATHERED CUSTOMER INFORMATION AND MAINTAINED IN CRM DATABASE. DOCUMENTED PURCHASING INFORMATION IN CRM TO MAINTAIN DETAILED AND ACCURATE RECORDS. NEGOTIATED PRICING TO DETERMINE BEST DEAL. ANALYZED BIDS, TROUBLESHOT DISCREPANCIES AND PERFORMED OTHER NECESSARY PURCHASING FUNCTIONS, MANAGING BALANCED BUDGET AND SUPPORTING CUSTOMER SATISFACTION. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administration position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
6
6
Languages
Work History
NIGHT AUDITOR and RECEPTIONIST
AMADEUS CRUISE LINE, LUEFTNER
EUROPE, EUROPE
08.2020 - 12.2022
- Managed over 100 customers per day with solving issues and accommodation
- Increased loyalty points for revenues
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Prepared reports on guest satisfaction levels and other metrics.
- Stored guest valuables in safe and individual boxes for security.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Developed and maintained positive relationships with guests for satisfaction.
- Coordinated with vendors for repair and maintenance of hotel.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Making daily reports for customs and preparing documents for check in and check out for pax and crew .
- Preparing menus and stands for restaurant
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Monitored staff performance and provided feedback and guidance
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate
- Stored guest valuables in safe and individual boxes for security
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Implemented marketing and promotional initiatives to increase occupancy
- Enforced policies and procedures to increase efficiency
Broker Associate for France NOZ Super Market
VEO WORLDWIDE
CONSTANTA, CT
09.2019 - 07.2020
- Fostered positive business relationships to promote continued interest in products and services.
- Gathered customer information and maintained in crm database.
- Documented purchasing information in crm to maintain detailed and accurate records.
- Negotiated pricing to determine best deal. Analyzed bids, troubleshot discrepancies and performed other necessary purchasing functions, managing balanced budget and supporting customer satisfaction.
- Prepared periodic purchasing and supply reports, verifying supply and establishing professional connections with vendor representatives.
- Traveled internationally once per year to observe newest trends and make proactive buying choices.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Optimized sales processes continuously based on customer feedback and changing market conditions.
- Assisted managing broker by providing regular updates on client data, prospecting activities and property sales.
- Maintained detailed databases of recent sales and on-market listings for easy analysis and reporting.
- Managed client relationships via email, text and telephone to stay in frequent contact and maintain trust throughout sales process.
PHOTOGHRAPHER / GALERY SALES ASSISTANT
ROYAL CARRIBEAN CRUISE LINE
USA, WORLD
03.2017 - 05.2019
- Performed preparations for photo sessions (cameras,lenses,lightning and special software) photographed high-quality images for various print and digital projects.
- Consulted with clients to discuss commission ideas.
- Used extensive range of technical equipment.
- Style preferences to create mutually agreeable project parameters. Used extensive range of technical equipment.
- Assisted in sales of photo products in gallery.
- Proved Successful Working Within Tight Deadlines And Fast-Paced Environment
- Paid Attention To Detail While Completing Assignments
- Managed Time Efficiently In Order To Complete All Tasks Within Deadlines
- Proven Ability To Learn Quickly And Adapt To New Situations
- Used Critical Thinking To Break Down Problems, Evaluate Solutions And Make Decisions • Assisted With Day-To-Day Operations, Working Efficiently And Productively With All Team Members
- Demonstrated Respect, Friendliness And Willingness To Help Wherever Needed
- Identified Issues, Analyzed Information And Provided Solutions To Problems
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Demonstrated strong organizational and time management skills while managing multiple projects
- Learned and adapted quickly to new technology and software applications
SHOP SALES ASSISTANT ASSISTANTS MANAGER
MSC CRUISE LINE COMPANY
EUROPE, EUROPE
05.2013 - 05.2016
- Maintained merchandise and attractive displays to optimize customer
- Experience and promote key brands
- Informed customers of promotions to increase sales productivity and volume
- Selected correct products based on customer needs, product specifications and applicable regulations
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Achieved company defined sales goals
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Handled shelf-stocking duties along with stock monitoring
- Greeted customers entering store and offered assistance with requirements.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Remained calm and composed in tense situations involving angry or upset customers.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Reviewed prices and performed audits to detect and correct price discrepancies.
- Helped managers with daily checklists and last-minute requirements.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to encourage purchases.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Recommended complementary purchases to customers, increasing revenue.
- Checked incoming orders and organized new stock.
- Completed daily tasks accurately and on-time to support shop needs.
- Monitored shop security to identify and report shoplifting activities and increase security measures.
- Conducted demonstrations to highlight features and benefits of products.
- Organized shelves to remove slow moving items and add new merchandise.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
Retail Sales Assistant
DOMO RETAIL
Constanta
02.2011 - 01.2013
- • Served customers and followed outlined steps of service.
- • Defined needs of customers and communicated in terms of their views.
- • Educated customers about product features and benefits to aid in
- • Selecting best options for everyone’s needs
- • Demonstrated product features, answered questions and
- • Persuasively overcame objections.
- • Greeted customers and helped with product questions, selections, and purchases.
- • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- • Assisted customers with prompt and polite support in-person and via telephone.
- • Helped customers complete purchases, locate items, and join reward programs.
- • Worked closely with shift manager to solve problems and handle customer concerns.
- • Increased sales by offering advice on purchases and promoting additional products.
- • Located merchandise across various stores to address customer needs.
- • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- • Maintained clean sales floor and straightened and faced merchandise.
- • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- • Answered questions about store policies and addressed customer concerns.
- • Stocked merchandise, clearly labeling items, and arranging according to size or color.
- • Utilized upselling techniques to promote additional products and increase sales.
- • Developed professional relationships with customers to increase loyalty, retention and rapport.
ASSISTANT PHOTOGRAPHER
BLUE HOTELS
PERUGIA
05.2010 - 01.2011
- Assisted photographer at photo shoots
- Within 3 months was promoted to independent photographer
- Edited, toned, captioned and uploaded, multitasking
- Edited, toned, captioned, and uploaded photographs for publication.
- Planned and prepared for on-location and studio shoots.
- Reviewed images and selected best frames to present in client portfolio for purchase.
- Collaborated with photographer and art director to assist with daily tasks.
- Planned and prepared for on-location and studio shoots
- Planned and prepared for on-location and studio
- Shoots
- Reviewed images and selected best frames to present in client
- Portfolio for purchase
- Experimented with different lighting effects to deliver unique
- Completed complex photo shoots at indoor and outdoor venues.
- Displayed portfolio to show off best work to potential clients and promote skills and value
- Changed camera lenses and made small light adjustments
- Reviewed images and selected best frames to present in client portfolio for purchase
- Scheduled studio appointments to shoot wide variety of subjects
- Kept photography equipment available, clean and working
- Carried equipment from one shooting location to next
- Collaborated with photographer and art director to assist with daily tasks
- Photographed high-quality images for various print and digital projects
SALES MANAGER
CENTRO EAST
CONSTANTA
03.2008 - 05.2010
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Collaborated with various companies
- Set and tracked sales targets for team.
- Met companies targets annually
- Prepared monthly, quarterly, annual sales forecasts.
- Handled inventory and reception of goods
- Sales, revenue and expanses reports.
- Managed team of 14 people in stores
- Increased sales with more than 20% monthly
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
- Resolved customer issues quickly to close deals and boost client satisfaction
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns
Education
DIPLOMA - ENGINEERING ELECTRICIAN AND ELECTRO TECHNICIAN
ENERGY TECHNICAL COLLEGE
Constanța, CT 03.2019 - 05.2019
IMO STCW 95: COURSE FOR MARITIME NAVIGATION -
CONSTANTA MARITIME UNIVERSITY
CONSTANTA 09.2006 - 09.2010
Skills
Personal competenciesundefined
Certification
ENGLISH EXCELLENT
Additional Information
- ADDITIONAL INFORMATION: CONFIDENT PATIENT PERSUASIVE ABLE TO MOTIVATE AND LEAD TEAM TO ACHIEVE TARGETS PROBLEM SOLVING ATTITUDE
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets and other reports .
- Supervised team of 14 staff members.
- Collaborated with team of 14 in the development of sales Project's.
- Achieved sales targets by completing all the daily sales with accuracy and efficiency.
Timeline
NIGHT AUDITOR and RECEPTIONIST
AMADEUS CRUISE LINE, LUEFTNER
08.2020 - 12.2022
Broker Associate for France NOZ Super Market
VEO WORLDWIDE
09.2019 - 07.2020
DIPLOMA - ENGINEERING ELECTRICIAN AND ELECTRO TECHNICIAN
ENERGY TECHNICAL COLLEGE
03.2019 - 05.2019
PHOTOGHRAPHER / GALERY SALES ASSISTANT
ROYAL CARRIBEAN CRUISE LINE
03.2017 - 05.2019
SHOP SALES ASSISTANT ASSISTANTS MANAGER
MSC CRUISE LINE COMPANY
05.2013 - 05.2016
Retail Sales Assistant
DOMO RETAIL
02.2011 - 01.2013
ASSISTANT PHOTOGRAPHER
BLUE HOTELS
05.2010 - 01.2011
SALES MANAGER
CENTRO EAST
03.2008 - 05.2010
IMO STCW 95: COURSE FOR MARITIME NAVIGATION -
CONSTANTA MARITIME UNIVERSITY
09.2006 - 09.2010
ENGLISH EXCELLENT
SPANISH MEDIUM
ITALIAN MEDIUM
PORTUGUESE MEDIUM
FRENCH MEDIUM
ROMANIAN EXCELLENT
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