Alexandru Lucian Radu
Operations Team Leader
Bucharest,B
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking, focused on continuous operational improvement. Goal-oriented with exceptional customer relations, conflict resolution and team management skills. Sound judgment and self-directed mindset to handle routine and complex challenges with minimal oversight.
Overview
17
17
years of professional experience
Work History
Operations Team Leader
Mercedes-Benz Financial Services
07.2022 - Current
- Responsible for a team of 17 FTE
- Achieved superior service levels by closely monitoring performance metrics and addressing any issues promptly.
- Collected, arranged, and input information into database system.
- Managed internal operational standards and productivity targets.
- Optimized team performance, providing clear guidance and setting achievable goals.
- Created and managed project plans, timelines and budgets.
- Analyzed data to identify areas for improvement, resulting in higher levels of customer satisfaction.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Conducted regular reviews of operations and identified areas for improvement.
- Contributed to interviewing process and made new hire recommendations.
Validation, Collection, Logistics Team Lead
Mercedes-Benz Financial Services
08.2020 - 07.2022
- Prepared and presented reports to management on logistics performance.
- Coordinated cross-functional teams to address complex supply chain challenges, fostering strong working relationships across departments.
- Negotiated contracts to secure favorable rates and terms.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Applied effective time management techniques to meet tight deadlines.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Identified issues, analyzed information and provided solutions to problems.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Collection and Logistics Team Lead
Mercedes-Benz Financial Services
08.2016 - 07.2020
- Enhanced team communication, resulting in improved collaboration and faster problem resolution.
- Monitored performance of logistics operations to identify areas for improvement.
- Identified opportunities for inventory reductions.
- Created and managed budgets related to logistics and transportation.
- Acted as a liaison between logistics personnel and external partners, such as vendors, carriers, and regulatory agencies – fostering strong relationships that contributed to the overall success of the company.
- Gained strong leadership skills by managing projects from start to finish.
Logistics Team Leader and Collection Specialist
Mercedes-Benz Financial Services
Bucharest, B
07.2015 - 07.2016
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Created reports to provide insights into logistics operations and performance.
- Negotiated contracts to secure favorable rates and terms.
- Established positive vendor relationships for reliable product sourcing and optimal pricing negotiation.
- Maintained accurate records of all logistics-related documents such as invoices, purchase orders, packing lists, shipping labels for easy retrieval during audits or dispute resolution processes.
Collection Specialist
Mercedes-Benz Financial Services
Bucharest
07.2010 - 05.2015
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
- Showcased strong analytical skills by identifying patterns in customer payment behavior, allowing for targeted intervention strategies that contributed to overall reductions in delinquency rates.
- Maintained detailed records of all collection activities, ensuring compliance with company policies and federal regulations.
- Collaborated with cross-functional teams to identify areas for process improvement within the collections department.
- Responded to customer inquiries and provided detailed account information.
- Increased successful debt recoveries by conducting thorough research on debtor financial situations and negotiating appropriate repayment terms.
Collection Analyst
Raiffeisen Bank
Bucharest, B
10.2008 - 07.2010
- Responded to customer inquiries and provided detailed account information.
- Monitored accounts receivable aging and worked with various areas to address business needs.
- Served as a subject matter expert within the collections team, providing guidance and support to colleagues on complex cases.
- Worked with customer to create debt repayment plan based on current financial condition.
Customer Service Representative
Telekom
Bucharest
06.2008 - 10.2008
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Promptly responded to inquiries and requests from prospective customers.
- Provided primary customer support to internal and external customers.
- Responded proactively and positively to rapid change.
- Answered constant flow of customer calls with minimal wait times.
Data Validation Analyst
Star Storage
Bucharest, B
11.2007 - 10.2008
- Completed independent data review of forms and batch records.
- Identified and applied customer-specific rules and processes.
- Met tight deadlines to satisfy client demands and project timelines.
Education
Master of Business Administration - Project Management
Academy of Economic Studies
Bucharest, Romania 04.2001 -
Bachelor of Management Studies - Business Administration And Management
Academy of Economic Studies
Bucharest, Romania 04.2001 -
Accountant Jr. - Accounting And Business Management
Economic High School
Buzau, Romania 04.2001 -
Skills
Customer Relationship Management
undefinedTimeline
Operations Team Leader
Mercedes-Benz Financial Services
07.2022 - Current
Validation, Collection, Logistics Team Lead
Mercedes-Benz Financial Services
08.2020 - 07.2022
Collection and Logistics Team Lead
Mercedes-Benz Financial Services
08.2016 - 07.2020
Logistics Team Leader and Collection Specialist
Mercedes-Benz Financial Services
07.2015 - 07.2016
Collection Specialist
Mercedes-Benz Financial Services
07.2010 - 05.2015
Collection Analyst
Raiffeisen Bank
10.2008 - 07.2010
Customer Service Representative
Telekom
06.2008 - 10.2008
Data Validation Analyst
Star Storage
11.2007 - 10.2008
Master of Business Administration - Project Management
Academy of Economic Studies
04.2001 -
Bachelor of Management Studies - Business Administration And Management
Academy of Economic Studies
04.2001 -
Accountant Jr. - Accounting And Business Management
Economic High School
04.2001 -
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