Alexandru Mihail Ion
Dealer/Inspector
Summary
Energetic Casino Dealer offering 10-year background operating and supervising table games. Comfortable working in fast-paced, noisy environment and standing for long periods of time. Expertise in cash and chip transactions, shuffling and diminishing table gaming discrepancies. Passionate about producing fun, exciting atmosphere to garner continued customer loyalty.
Overview
10
10
years of professional experience
Work History
Dealer/Inspector
Palace Casino
Bucharest
04.2019 - Current
- Collaborated with management to develop strategies for optimizing dealer performance and improving overall operational efficiency.
- Adhered to company and game policies as well as state and federal regulations.
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
- Educated players about game rules as needed, clarifying any ambiguities or misunderstandings in an approachable manner.
- Enhanced customer satisfaction by providing personalized assistance and tailored recommendations.
- Maintained fast, smooth game pace by efficiently handling chips, money, and cards.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Maintained a clean, organized, and welcoming environment for customers to enjoy their gaming experience.
Poker Supervisor
Casino De Tanger
Tanger
10.2017 - 10.2018
- Increased revenue generation through skillful management of waitlists, prioritizing seating arrangements based on player demand and table availability.
- Championed continuous improvement initiatives within the poker room aimed at enhancing customer experience and driving increased revenue generation.
- Enhanced game operations by overseeing poker dealers and ensuring adherence to casino policies.
- Maximized table occupancy rates through proactive monitoring and timely adjustments in response to player preferences.
- Maintained a high level of customer satisfaction by promptly addressing concerns and providing exceptional service.
- Maintained accurate records pertaining to player transactions, table assignments, and dealer rotations for efficient reporting and tracking purposes.
- Contributed to a positive work environment by fostering strong relationships with team members and maintaining open lines of communication.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Performed paperwork required for monetary transactions.
- Assisted in the organization and execution of successful poker tournaments, drawing an increased number of participants from both local and out-of-town markets.
Dealer/Inspector
Merit Libertas
Dubrovnik
03.2017 - 09.2017
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
- Educated players about game rules as needed, clarifying any ambiguities or misunderstandings in an approachable manner.
- Maintained fast, smooth game pace by efficiently handling chips, money, and cards.
- Maintained a clean, organized, and welcoming environment for customers to enjoy their gaming experience.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Assisted in the training of new dealers, sharing expertise on game rules and procedures for an efficient onboarding process.
- Adhered to all local laws, regulations, and casino policies consistently, upholding high ethical standards in all professional duties performed.
Dealer/Inspector
Casino De Tanger
Tangier
01.2015 - 01.2017
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
- Educated players about game rules as needed, clarifying any ambiguities or misunderstandings in an approachable manner.
- Maintained fast, smooth game pace by efficiently handling chips, money, and cards.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Adhered to all local laws, regulations, and casino policies consistently, upholding high ethical standards in all professional duties performed.
- Coordinated with floor supervisors regularly regarding table assignments and breaks, ensuring smooth transitions and consistent dealer coverage.
- Adhered to company and game policies as well as state and federal regulations.
Dealer
Grand Casino Mariott
Bucharest
03.2014 - 12.2014
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
- Educated players about game rules as needed, clarifying any ambiguities or misunderstandings in an approachable manner.
- Enhanced customer satisfaction by providing personalized assistance and tailored recommendations.
- Maintained a clean, organized, and welcoming environment for customers to enjoy their gaming experience.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Adhered to all local laws, regulations, and casino policies consistently, upholding high ethical standards in all professional duties performed.
- Coordinated with floor supervisors regularly regarding table assignments and breaks, ensuring smooth transitions and consistent dealer coverage.
Education
High School Diploma -
Benjamin Franklin High School
Bucharest 04.2001 -
No Degree -
Elementary School 82
Bucharest 04.2001 -
Skills
Knowledge of game rules
Knowledge of handling payouts
Strong hand-eye coordination
Chip Handling
Payout Calculations
Game knowledge
Excellent customer service
Stress Tolerance
Excellent Communication
Multitasking Abilities
Attention to Detail
Reliability
Quick Thinking
Languages
Romanian
Native language
English
Proficient
C2
Spanish
Elementary
A2
French
Intermediate
B1
Timeline
Dealer/Inspector
Palace Casino
04.2019 - Current
Poker Supervisor
Casino De Tanger
10.2017 - 10.2018
Dealer/Inspector
Merit Libertas
03.2017 - 09.2017
Dealer/Inspector
Casino De Tanger
01.2015 - 01.2017
Dealer
Grand Casino Mariott
03.2014 - 12.2014
High School Diploma -
Benjamin Franklin High School
04.2001 -
No Degree -
Elementary School 82
04.2001 -