Alina Balan
IT Project Manager
Iaşi
Summary
Resourceful Project Manager with expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations.
Overview
7
7
years of professional experience
Work History
IT Project Manager
Capgemini
11.2022 - 01.2024
- Project Planning: Developed comprehensive project plans and project documentation for all assigned projects
- Budget Management: Responsible for project budget from cost assumptions, monthly billing and keeping project efforts within allocated budget.
- Scope Management: Set the definition of project scope and objectives, involving relevant stakeholders and ensuring technical feasibility. Managed changes to project scope and performed risk management to minimize project risks
- Change Management: Drove successful implementations of SaaS products, ensuring alignment with client IT and business functions to achieve compliance and identify potential roadblocks.
- Removing impediments: Responsible for Product Security Reviews and Technical Workshops during implementations, resolved various technical and operational challenges. Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Agile Leader: Worked closely with development team on creating high value and high quality products, leading open minded collaboration.
- Stakeholder Management: Ability to work independently with stakeholders across all areas of business and located in different countries.
- Organizational Change Management: Collaborated with client OCM teams for understanding business environment and drive product adoption campaigns
- Quality Control: Work closely with QA team to ensure that product meets established quality standards and is free from defects.
- New product and feature release: Coordinate releases with product development team and client required resources
- Continuous Improvement: Identify areas for process improvement and efficiency enhancement, driving continuous improvement in project management practices.
- Others: UI/UX, QA tests, AI concepts and deep understanding of product capabilities and limitations, Azure Bot Services, Azure Identity Management, SIEM, Service Now, Jira, Confluence, Microsoft Project Management, Agile, Scrum framework
Team Leader
Capgemini
04.2018 - 10.2022
- Agile Leader for Support Technicians and Incident Management teams, promoting effective communication, coaching and collaboration.
- Continuously improving provided services while meeting contractual SLAs
- Evaluated employee performance against KPIs and career paths, coached and trained team members, increasing quality of work and employee motivation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Actively involved in new product releases, testing and monitoring tools performance and resolution of flagged issues
- Worked closely with client stakeholders, HR department, MIM and Process Specialists
Incident Manager
Capgemini
09.2017 - 05.2018
- Responsible for End to End Ticket Management, against Service Level Agreements
- Compliance with ITIL processes and promotions of best practices
- Ownership of accuracy and quality of information on all logged tickets. Providing regular feedback and reporting.
- Interfacing with CSI, Problem Management and Major Incident Management teams.
- Assessed incident priority based upon impact to business and escalated issues as necessary.
Customer Service Representative
Capgemini
02.2017 - 08.2017
Education
Computer System Administrator -
ITAcademy By LINKgroup
01.2013 - 01.2014
Computer Science - undefined
Gheorghe Asachi Technical University of Iași
Certifications
Professional Scrum Master I
Skills
PSM I: Certified Professional Scrum Master
Risk Management: identifying, flagging and closing risks
Requirements Analysis
Procedure Development
Stakeholder Communications
Problem-Solving
Performance Management
Cross-Functional Collaboration
AI concepts
Agile Methodology
Project Planning and Development
Change Control Processes
Technical Understanding
User Experience Testing
Adaptability and Flexibility
ITSM Solutions: Service Now, Remedy, Jira, Confluence
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Project Manager
Capgemini
11.2022 - 01.2024
Team Leader
Capgemini
04.2018 - 10.2022
Incident Manager
Capgemini
09.2017 - 05.2018
Customer Service Representative
Capgemini
02.2017 - 08.2017
Computer System Administrator -
ITAcademy By LINKgroup
01.2013 - 01.2014
Computer Science - undefined
Gheorghe Asachi Technical University of Iași
Trainings
- Courageous Conversations, delivered by People Excellence
- From ME to WE, delivered by La Fontaine Institute
- Team Management Academy
- Situational Leadership- Building Leaders, delivered by Edurom
- Train the Interviewer
- ITIL V3 Foundation
- Scrum Master Training
- Six Sigma in the Organization training
- AWS Cloud Practitioner
- Azure Bot Service and Bot Framework