Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic
Open To Work

Alina Cepoi

Account Operations Manager

Summary

Results-driven Account Operations Manager with 5+ years’ experience in IT and global operations. Expert in managing Channel Partners (Tier 1 Distributors &T2 Resellers), optimizing supply chain collaboration, and driving operational efficiency. Known for handling high-level escalations, improving partner satisfaction, and implementing automation solutions. Seeking a fully remote role where I can deliver impact through strategic operations and stakeholder management.

Overview

12
12
years of professional experience
3
3
Languages

Work History

Distribution Account Operations Manager

HP Inc.
01.2023 - Current
  • Managed Tier 1 Distributor relationships across EMEA regions
  • Led complex escalations involving senior stakeholders
  • Improved operational efficiency through automation initiatives (API integration)
  • Conducted business reviews and performance reporting
  • Collaborated with Sales Ops, Supply Chain, and regional leadership

Retail Account Operations Manager

HP Inc.
01.2021 - 01.2023
  • Enhanced partner experience through operational excellence initiatives
  • Managed onboarding, training, and partner communication
  • Led performance reviews and improvement plans
  • Acted as escalation point for complex operational issues

Partner Program Advisor with Russian language

HP Inc.
01.2018 - 01.2022
  • Managed Reseller onboarding and compliance
  • Delivered trainings and webinars across regions
  • Provided consultancy on partner tools and processes

Assistant Manager

Romstone Distribution
01.2014 - 01.2016
  • Supported business strategy, reporting, and operations
  • Managed team performance and customer service processes

Education

Bachelor’s Degree - Economics

Academy of Economic Studies of Moldova

Skills

Account & Partner Management

Operations Strategy

Stakeholder Communication

Escalation Management

Process Optimization

Data Analysis & Reporting

Cross-functional Collaboration

Project Management

Automation (API-driven improvements)

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

Remote

Salary Range

lei135000/yr - lei200000/yr

Timeline

Distribution Account Operations Manager

HP Inc.
01.2023 - Current

Retail Account Operations Manager

HP Inc.
01.2021 - 01.2023

Partner Program Advisor with Russian language

HP Inc.
01.2018 - 01.2022

Assistant Manager

Romstone Distribution
01.2014 - 01.2016

Bachelor’s Degree - Economics

Academy of Economic Studies of Moldova
Alina CepoiAccount Operations Manager