Alina Danciu

• Managing the configuration of various products within the company's portfolio;
• Collaborating with cross-functional teams to ensure that products meet customer specifications and are delivered according to project requirements;
• Ensure that the product configurations are accurately represented in systems and meet the customer's requirements;
• Provide support in the development of the configuration strategy and associated processes;
• Coordinate with the research and development (R&D) and engineering teams to implement new features or configuration options;
• Assist in product testing and validation to ensure that the configurations work as intended;
• Create and maintain configuration-related documentation, including manuals, training materials, and configuration guidelines;
• Conduct regular checks to ensure that the configurations are in line with both industry standards and Huawei's quality guidelines;
• Troubleshoot configuration issues and resolve any inconsistencies;
• Manage configuration changes, including version control and ensuring that any product changes are implemented in the configuration system;
• Prepare reports on product configurations, changes, and customer feedback;
• Working with Huawei's DCE platforms to configure and integrate the system according to the client's needs, ensuring smooth communication between different systems;
• Country team leader for a group of 10 people, helping them to solve different issues, supervising their activities to drive productivity and efficiency
• Monitored daily operations whilst reducing operational cost significantly;
• Improved customer satisfaction through close collaboration with the team;
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I have worked also as Billing and Revenue Trigger Specialist

• Track and verify that all revenue triggers (events that initiate revenue recognition) are met and documented;
• Work closely with accounting teams to ensure proper documentation and timing of revenue recognition;
• Work with various departments (sales, customer support, etc.) to ensure triggers are correctly implemented and aligned with customer contracts.
• Monitor and resolve issues that might delay or prevent the proper triggering of revenue;

• Managing customer relationships by providing daily operational support;
• Email writing in three foreign languages: English, Spanish and Portuguese;
• Meeting customer's expectations, also targets and key performance indicators;
• Usage of the customer's tools, the customer's processes and procedures;
• Processing all incoming requests in SAP in a timely manner and according to the client's instructions;
• Addressing all written and verbal requests or complaints received from the client;
• Ensuring the consistency between the data provided by the customer and the orders or requests details inserted in the order management systems;
• Ensuring an appropriate order flow with the compliance to organizational policies;
• Proposing process improvements
• Acquired skills and knowledge: SAP knowledge, Base)) tool, Citrix tool, Microsoft Office (especially Excel)

• Serve visitors by greeting, welcoming, directing and announcing them appropriately;
• Schedule and confirm booking appointments and maintain event calendars;
• Check-in and check-out procedures;
• Distribute rooms based on customer requests and requirements;
• Update rates and availability on online booking sites such as Booking.com, HRS.com etc.;
• Provide general administrative and clerical support but also make management and statistics reports, accept payments, issue invoices and send them to the companies' accounting department;
• Inform customers about the services offered by the hotel;
• Establish a conversation about our guests' assessments and advice regarding their stay;
• Fulfillment of certain special services, such as wake-up calls, forwarding phone calls;
• Operate in industry specific software
• Achievements: Learned to operate in two hotel management software: S2S Imperial Bar & Rooms and Suite8 Fidelio;
• Improved my computer skills, especially in Outlook, Word, PowerPoint and Excel, by managing emails on various inquiries and bookings, drafting written confirmation for foreign guests;
• Improved skills to perform multiple tasks at once

• Ordering goods by estimating amounts on sales achieved;
• Monitor stock movement, consider markdowns, promotions, price changes or clear outs;
• Maximize customer interest and sales levels by displaying products accordingly;
• Check in advance the delivery note accompanying the products and solve possible errors before filling shelves with merchandise