Alina Gheorghiță

• Troubleshooting M365 apps (Outlook, Teams, SharePoint, OneDrive)
• User management and licensing in Microsoft 365 Admin Center
• Azure AD - user/group configuration, MFA, conditional access
• Exchange Online mailbox setup and access management
• Windows OS troubleshooting and system configuration
• Device management and compliance policies
• Dynamics F&O - working with the HR team

As a Dynamics F&O Technical Support, I played a key technical support role for Microsoft Dynamics 365 Finance & Operations, contributing to system optimization, user adoption, and operational efficiency. I collaborated cross-functionally to ensure the platform met evolving business needs, while delivering both hands-on support and strategic insights to improve platform performance.

Key Responsibilities & Achievements:

• Technical Support for Dynamics 365 F&O: Acted as the first point of contact for users, diagnosing and resolving issues related to Finance, Operations, and Supply Chain modules — significantly reducing downtime and improving user satisfaction.
• System Configuration & Customization: Configured and maintained workflows, forms, roles, and reports within Dynamics 365 to support business-specific processes and improve automation.
• User Access & License Management: Handled creation, permission setup, and license assignments for D365 users, ensuring secure and efficient access control.
• Training & Adoption Support: Led training sessions and created comprehensive user guides and process documentation to improve platform understanding and ensure consistent usage across teams.
• Cross-Platform Integration: Supported integrations between Power Platform (Power Apps, Power Automate), SharePoint, Jira, and Dynamics 365 to streamline data flow and improve reporting accuracy.
• Stakeholder Collaboration & Escalation: Collaborated closely with internal teams to understand operational challenges and gathered detailed technical information to escalate complex issues to third-level support or external partners, ensuring timely and accurate resolution.
• System Monitoring & Improvement: Contributed to system performance monitoring and optimization efforts, identifying issues proactively and suggesting enhancements to improve platform reliability.

Key Tools & Technologies:
Microsoft Dynamics 365 F&O, Power Platform (Power Apps, Power Automate), SharePoint, Jira, Microsoft 365, Confluence, Azure ADPower Apps Development: Designed and implemented custom Power Apps solutions, automating workflows and reducing manual tasks, resulting in a 20% increase in team efficiency.

• SharePoint Management: Optimized SharePoint sites for improved document management and seamless team collaboration.
• Cross-Platform Integration: Integrated Microsoft Power Platform with Dynamics 365, Jira, and Confluence, streamlining data flows and enhancing project tracking.
• Training & Support: Delivered comprehensive training and support for Dynamics 365 and F&O, achieving high user adoption and minimizing system downtime.
• Stakeholder Collaboration: Worked with cross-functional teams to understand business needs and deliver scalable, digital solutions aligned with business objectives.
• Created clear, concise, and user-friendly documentation for [specific tools, software, or projects].
• Key Skills: Microsoft Power Platform: Power Apps, Power Automate; SharePoint Management: Customization, Workflow Automation; Microsoft Azure: Cloud Deployment, Resource Management; Microsoft Dynamics & F&O: Configuration, Support; Project Management Tools: Jira, Confluence

• Company Overview: Known for its fully autonomous SUP rental locker solution
• Skill Acquisition: Acquired and honed skills in JavaScript and React, laying a strong foundation in frontend development.
• Web Platform Development: Contributed to the design and development of segments of the administrator web platform, enhancing user experience and functionality.
• Team Collaboration: Collaborated efficiently in a dynamic, small team environment, benefiting from the shared knowledge and offering my unique insights into the development process.
• Problem Solving: Took ownership of various tasks, from bug fixes to feature enhancements, showcasing my analytical skills and commitment to delivering quality solutions.
• Component Creation: Designed and developed reusable React components, ensuring consistency and scalability within the platform.
• API Integration: Integrated APIs, populating the frontend with relevant data, facilitating seamless communication between the frontend and backend systems.
• Known for its fully autonomous SUP rental locker solution
• Technical Proficiencies: Frontend: React, JavaScript, HTML, CSS/SCSS/Styled-Components; Tools: Visual Studio Code, Postman; Version Control: Git, GitHub

• Project: IMUNO II-Polidin
• Microbial Culture Maintenance: Regularly maintained and cultured a variety of bacterial strains, ensuring optimal growth conditions and purity for experimental use.
• Quality Control Measurements: Conducted rigorous quality control assessments, including: pH measurement to ensure optimal environments for bacterial cultures; Purity, sterility, and viability tests to maintain the quality and effectiveness of bacterial cultures.
• Spectometry: Regularly utilized spectometry techniques to analyze sample constituents and evaluate their concentrations.
• Microscopy: Employed microscopy techniques to study bacterial structures and characteristics, aiding in the understanding of their behavior and potential immunomodulatory effects.

• Project: RO-NO-2019-0544 - BetaUPReg
• Scientific Contribution: Co-authored the scientific article "What Is the Sweetest UPR Flavor for the β-cell
• That Is the Question", shedding light on the intricacies of beta cell functioning and potential therapeutic interventions.
• Research & Development: Played a pivotal role in the conception, development, and optimization of techniques to promote the upregulation of beta cell endurance and regenerative potential.
• Data Analysis & Interpretation: Systematically analyzed experimental data, deducing critical insights, and ensuring the efficacy of therapeutic methods. My findings aided in refining our research strategies.
• Collaborative Research: Collaborated with a team of eminent scientists and researchers, pooling together collective knowledge to further the objectives of the project.
• The scientific article can be seen here: https://www.frontiersin.org/articles/10.3389/fendo.2020.614123/full

• Project: 5PCCDI / 2018
• Gamma Irradiation Techniques: Followed the current protocols for irradiating microorganisms with precise gamma radiation doses, ensuring they remain non-mutagenic while enhancing their productivity.
• Safety Protocols: Upheld stringent safety standards when handling radiation equipment and microbial cultures, ensuring both personal and environmental safety.
• Collaborative Research: Worked synergistically with a team of biologists, physicists, and other researchers, benefiting from interdisciplinary insights to refine our approaches.
• Data Documentation & Analysis: Documented experimental outcomes, analyzed data, and interpreted results, playing a crucial role in shaping the direction of the project and proposing improvements.