Alina Marin
Constanța,Romania
Summary
Curiosity, meaningful connections, and genuine hospitality have been the foundation of a career spanning more than 15 years across luxury hotels, river cruises, and ocean cruises. Exceptional guest experiences are created not only through seamless operations, but through understanding people, anticipating their needs, and adding thoughtful touches that make every journey memorable. Extensive experience leading multicultural teams, coordinating complex operations, supporting VIP guests, and delivering personalized service in dynamic international environments.
Overview
1
1
Certification
7
7
years of post-secondary education
23
23
years of professional experience
Work history
Finance Manager
Holland America Line
Seattle, Washington
2015.03 - Current
- Member of the ship's leadership team, contributing to seamless shipboard operations through cross-functional collaboration and a shared commitment to delivering exceptional guest experiences.
- Supported premium voyages, VIP guests, affinity charters and special events while maintaining operational excellence.
- Led cross-functional collaboration to resolve operational challenges.
- Built trusted relationships with guests, colleagues and shore side partners.
- Ensured compliance with company procedures and international maritime regulations.
Reservation Manager
Nordis Hotel
Mamaia, Constanta
2024.01 - 2024.10
- Managed luxury guest experiences for high-profile corporate, governmental, diplomatic, and cultural events.
- Coordinated VIP arrivals, artist logistics, and bespoke hospitality services.
- Partnered with multiple departments to deliver personalized, premium guest experiences.
Purser
FleetPro Passenger Ship Management
Basel, Switzerland
2014.03 - 2014.12
- Helped deliver exceptional guest experiences across European river cruises.
- Coordinated daily onboard operations with hotel and nautical teams.
- Ensured smooth itinerary execution.
Front Office Shift Leader
Fraser Suites Doha
Doha, Qatar
2013.11 - 2014.03
- Delivered exceptional guest experiences by leading Front Office operations in a luxury hospitality environment.
- Coached and motivated the Front Office team to provide personalized, attentive service throughout the guest journey.
- Resolved guest concerns with professionalism and discretion, ensuring positive outcomes and high levels of guest satisfaction.
Receptionist & Purser
AmaWaterways
Limassol, Cyprus
2010.01 - 2012.01
- Delivered personalized five-star guest experiences throughout European river cruise itineraries, building meaningful relationships with guests from embarkation to farewell.
- Coordinated embarkation, guest communications, and shore excursion logistics to ensure a seamless and memorable guest journey.
- Collaborated with hotel and nautical teams to deliver exceptional service, operational excellence, and authentic destination experiences.
Guest Relations & Reservations Manager
Iaki Hotel
Mamaia, Constanta
2004.01 - 2009.01
- Created exceptional guest experiences by planning and coordinating a diverse portfolio of corporate, governmental, medical, pharmaceutical, financial, and social events.
- Managed the complete guest journey for conferences, team-building programs, gala dinners, weddings, anniversaries, private celebrations, and VIP events, consistently delivering personalized service and high guest satisfaction.
- Partnered with clients, suppliers, and cross-functional hotel teams to ensure flawless event execution and operational excellence.
Education
Bachelor's Degree - Business & Managerial Economics in Tourism
Dimitrie Cantemir University
Constanța, Constanta 2001.09 - 2005.10
Associate Degree - Business Administration & Management
Ovidius University
Constanța, Constanta 2000.09 - 2003.10
Skills
- Luxury Guest Experience
- River & Ocean Cruise Operations
- Hotel Operations
- VIP Guest Relations
- Guest Engagement & Service Recovery
- Destination Experiences & Storytelling
- Public Speaking
- Shore Excursion Coordination
- Event & Itinerary Coordination
- Cross-Department Leadership
- Operational Excellence
- Multicultural Team Leadership
- Cross-Cultural Communication
- Relationship Management
- Problem Solving
Certification
- Cruise Manager Programme – River Cruise Leadership Academy
- Leadership Training Programme – CSMART
- Essential Skills for Leadership – Cornell
- Introduction to Project Management – University of Adelaide
LANGUAGES
Romanian (Native)
Native
English (Fluent)
Fluent
Affiliations
- Luxury Hospitality • Guest Experience • Destination Experiences • Travel • Cultural Discovery • Volunteering
Timeline
Reservation Manager
Nordis Hotel
2024.01 - 2024.10
Finance Manager
Holland America Line
2015.03 - Current
Purser
FleetPro Passenger Ship Management
2014.03 - 2014.12
Front Office Shift Leader
Fraser Suites Doha
2013.11 - 2014.03
Receptionist & Purser
AmaWaterways
2010.01 - 2012.01
Guest Relations & Reservations Manager
Iaki Hotel
2004.01 - 2009.01
Bachelor's Degree - Business & Managerial Economics in Tourism
Dimitrie Cantemir University
2001.09 - 2005.10
Associate Degree - Business Administration & Management
Ovidius University
2000.09 - 2003.10