Alina-Roxana Mihai
Operational Manager
Daventry
Summary
I want a job that allows me to use my skills acquired during my experience as a manager in order to contribute to the success of the new employer. I headed the operational department of Uplift Airport Services and a team of over 35 employees.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
Visiting Development Manager
First Port
Daventry
05.2022 - 10.2022
- Acted as an ambassador for the scheme and liaised with external agencies in the interests of residents.
- Interviewed purchasers and liaised with Estate Agents.
- Monitored service charge payments.
- Used coordination and planning skills to achieve results according to schedule.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Drove operational improvements which resulted in savings and improved profit margins.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Covid-19 Marshall
Local Test Centre
Daventry
02.2021 - 03.2022
- Maintained safe and healthy environment for both staff and customers.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Collaborated with team members to achieve target results.
- Received and processed stock into inventory management system.
Station manager
Uplift Airport Services
Bacau
01.2016 - 10.2020
- Interacted with teams in multiple languages and provided clarification.
- Employed excellent time-management skills to maximise task completion and reduce errors.
- Delivered exceptional services of supervision and managed employee activities at both check-in/boarding gates, ticketing offices and aircraft.
- Created itineraries, booked travel,and managed expenses for corporate events and training.
- Interacted with Contractors,Immigration,Local Authorities.
- Developed team communications and information for meetings.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Increased customer satisfaction by resolving issues.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Bachelor's - Law
Law School
Brasov 10.2003 - 07.2007
Diploma of Higher Education - History-Social sciences
College Ferdinand
Bacau 09.1999 - 06.2003
Skills
Ability to make decisions under pressure and to finish deadlinesundefined
Timeline
Visiting Development Manager
First Port
05.2022 - 10.2022
Covid-19 Marshall
Local Test Centre
02.2021 - 03.2022
Station manager
Uplift Airport Services
01.2016 - 10.2020
Bachelor's - Law
Law School
10.2003 - 07.2007
Diploma of Higher Education - History-Social sciences
College Ferdinand
09.1999 - 06.2003
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