Alina-Roxana Mihai
Operational Manager
Daventry
Summary
I want a job that allows me to use my skills acquired during my experience as a manager in order to contribute to the success of the new employer. I headed the operational department of Uplift Airport Services and a team of over 35 employees.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
Visiting Development Manager
First Port
Daventry
05.2022 - 10.2022
- Acted as an ambassador for the scheme and liaised with external agencies in the interests of residents.
- Interviewed purchasers and liaised with Estate Agents.
- Monitored service charge payments.
- Used coordination and planning skills to achieve results according to schedule.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Drove operational improvements which resulted in savings and improved profit margins.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Covid-19 Marshall
Local Test Centre
Daventry
02.2021 - 03.2022
- Maintained safe and healthy environment for both staff and customers.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Collaborated with team members to achieve target results.
- Received and processed stock into inventory management system.
Station manager
Uplift Airport Services
Bacau
01.2016 - 10.2020
- Interacted with teams in multiple languages and provided clarification.
- Employed excellent time-management skills to maximise task completion and reduce errors.
- Delivered exceptional services of supervision and managed employee activities at both check-in/boarding gates, ticketing offices and aircraft.
- Created itineraries, booked travel,and managed expenses for corporate events and training.
- Interacted with Contractors,Immigration,Local Authorities.
- Developed team communications and information for meetings.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Increased customer satisfaction by resolving issues.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Bachelor's - Law
Law School
Brasov 10.2003 - 07.2007
Diploma of Higher Education - History-Social sciences
College Ferdinand
Bacau 09.1999 - 06.2003
Skills
Ability to make decisions under pressure and to finish deadlinesPunctualityExcellent attention to detailGood level of IT literacy ,including Word,Excell,Outlook and Power PointFlexibilityAbility to motivate self and othersWillingness to learn new skills and processDiligent and hard workingGood communication skills and ability to work with the public
Strategic planning
Coaching and mentoring
Budgeting
Key Performance Indicators
Job inspections
Policies and procedures
Multilingual
Skilled in business start-up's,operations management,relationship management and continous improvement
Timeline
Visiting Development Manager
First Port
05.2022 - 10.2022
Covid-19 Marshall
Local Test Centre
02.2021 - 03.2022
Station manager
Uplift Airport Services
01.2016 - 10.2020
Bachelor's - Law
Law School
10.2003 - 07.2007
Diploma of Higher Education - History-Social sciences
College Ferdinand
09.1999 - 06.2003