Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Alina Alexandra Machita

Alina Alexandra Machita

Ploiesti,Prahova

Summary

Certified Flight Attendant with 10 years experience in the airline industry and more than 20 years experience in customer service related work. Certified in CPR and AED with consistently high scores in customer service evaluation has the expertise, laser focus and ideal disposition to manage potentially precarious situations.



Overview

19
19
years of professional experience
4
4
years of post-secondary education

Work history

Customer Representative with French

Igt Services Lufthansa Project
Bucuresti, Romania
01.2023 - 11.2023
  • Deliver exemplary customer service on customer emails.
  • As a part of the Contact Center team, manage phone calls,email customer,s requests and handle queries about loss luggage,bookings,baggage queries,compensation.
  • Review customer requests and expectations and respond to them according to their needs and situations.
  • Manage multichannel interactions to ensure a consistent customer experience.
  • Developing skills and learn how to use software solutions that improve people,s lives.
  • Champion better brand experiences for customers and clients.

Senior Cabin Crew

Fly Dubai Airlines
Dubai, United Arab Emirates
02.2014 - 10.2022


  • Attending a pre‑flight briefing, during which air cabin crew are assigned their working positions for the upcoming flight (crew are also informed of flight details, the schedule and if there are passengers with any special requirements, such as diabetic passengers, passengers in wheelchairs or the number of infants on board).
  • Carrying out pre‑flight duties, including checking the safety equipment, ensuring the aircraft is clean and tidy, ensuring that information in the seat pockets is up to date and that all meals and stock are on board.
  • Welcoming passengers on board and directing them to their seats;
  • Informing passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away.
  • Checking all passenger seat belts and galleys are secure prior to take‑off.
  • Making announcements on behalf of the pilot and answering passenger questions during the flight.
  • Serving meals and refreshments to passengers.
  • Selling duty‑free goods and advising passengers of any allowance restrictions in force at their destination.
  • Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations.
  • Giving first aid to passengers where necessary.
  • Ensuring passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers.
  • Completing paperwork, including writing a flight report.

Flight Attendant

Royal Jordanian Airlines
Amman, Jordan
09.2010 - 01.2014
  • Compliance with work schedule and discipline
  • Cooperation with the other crew members to assure the highest standard of safety and efficiency in the preparation and carrying of the flight
  • Controlling and preparation of the aircraft, before, after, and during the flight, at every stop, , and if necessary assuring about the appliance of the security and safety procedures
  • Checking the needs of cockpit and making sure about the maintenance of the professionalism all through the flight ‑ Briefing the passengers from the emergency exits, about the emergency situations that may occur, and guiding them about their reactions
  • Making sure of a prompt reaction in case of first aid needs through the flight
  • Verifying the emergency equipment and reporting it in the stop station
  • Complying with company procedures in making the service all through the flight
  • Keeping the grooming all through the duty period
  • Keeping the lavatory clean and well supplied with all the features needed during the flight
  • Assuring of the quality and quantity of the catering service during the flight
  • Achievements:
  • Business class courses - march 2011
  • Very good evaluation for all the flights
  • Thank you letter from the management, as a result of the appreciation notes left by the passengers
  • Client Counseling Fast Area Retail &Corporate

Client Counseling Fast Area Retail &Corporate

National Bank of Romania
Ploiesti,Prahova, Romania
08.2009 - 08.2010
  • Romania, Campina , Prahova ‑Provides cash / non‑cash transactions for retail or corporate clients/non‑clients
  • Promotes the sale of non‑credit products and services of the bank and its subsidiaries for retail and corporate clients
  • Realization of transactions for retail or corporate clients/non‑clients
  • Assistance for post‑sale products
  • Promoting and selling products and non‑credit services of BCR
  • Group / counseling for existing and potential clients in accordance with available product range of the branch type and with the quality standards of the bank
  • Identifying customer needs and opportunities of selling products and services offered by the bank through cross‑selling activities
  • Tracks and acts in order to fulfill individual and branch targets
  • Meets the objectives in accordance with national legal regulations
  • Accepts, respects and implements all internal legal regulations
  • Accurate and complete information of the customers about bank products and lending conditions into force on product promotion; ‑ Handing the applicant the list of documents required to complete the credit file and standard forms, to assist him and guide him in preparing the correct credit file
  • Representing the bank image in the customer‑individuals relationship to sell products, establishing first contact with clients and planning specific future actions
  • Maintaining a good relationship with existing customers and continuously promoting new products and knowledge of the bank products characteristics and improving them
  • Tracks sales goals established by the Coordinating Director
  • Carries out the sale plan proposed for each product per month; ‑ Maintaining a good relationship with existing customers and cross


Relationship Manager Retail

Credit Europe Bank
Ploiesti,Prahova, Romania
01.2005 - 07.2009
  • ‑Representing the bank image in the customer‑individuals relationship to sell products, establishing first contact with clients and planning specific future actions;
  • Maintaining a good relationship with existing customers and continuously promoting new products and knowledge of the bank products characteristics and improving them
  • Tracks sales goals established by the Coordinating Director
  • Carries out the sale plan proposed for each product per month
  • Maintaining a good relationship with existing customers and cross selling for new products
  • Knowing all the characteristics and strengths / weaknesses of bank products and of the competition
  • Performing operations to open unique accounts for individuals with the approval of competent persons, in accordance with competencies depending on sharing clients on degree of risk, respecting internal rules and legal provisions on customer due diligence standards
  • Cash operations and correct registration of all operations in the computer system
  • Checking, signing and stamping documents presented by the client or issued to him
  • Counting, checking, sorting and packaging the cash received or delivered
  • Performing operations on lei and foreign currency deposits of customers
  • Cashing Romtelecom bills, foreign exchange receipts and payments, foreign exchange transactions through Western Union, Telegiros
  • Opening current accounts, mandates.

Education

Finance Banking - Banking

Spiru Haret University
Bucuresti
06.2006 - 07.2010

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Skills

  • 10 years work experience as Flight Attendant
  • Customer Feedback Handling of Lufthansa Airlines
  • Certified Boing 737-800
  • Certified Airbus 320,340,330 Certified, Cardiopulmonary Resuscitation (CPR)
  • Certified, Automated External Defibrillator (AED)
  • Certified, MS Office
  • Bilingual; French, Level 10
  • Excellent communication skills
  • Excellent disposition
  • Excellent people skills
  • Ability to handle pressure situations
  • Analytical
  • Creative Thinker
  • Highly organized Perseverance, responsibility, business presence
  • French Certificate Management Senior Cabin Crew training
  • Customer Approach Communication and Orientation

Languages

English
Fluent
French
Intermediate

Timeline

Customer Representative with French

Igt Services Lufthansa Project
01.2023 - 11.2023

Senior Cabin Crew

Fly Dubai Airlines
02.2014 - 10.2022

Flight Attendant

Royal Jordanian Airlines
09.2010 - 01.2014

Client Counseling Fast Area Retail &Corporate

National Bank of Romania
08.2009 - 08.2010

Finance Banking - Banking

Spiru Haret University
06.2006 - 07.2010

Relationship Manager Retail

Credit Europe Bank
01.2005 - 07.2009

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Alina Alexandra Machita