Alina Maria Marinescu

Responsibilities:

• Monitoring and compliance with Support Standards procedures.
• Identifying anomalies specific to clients.
• Determining urgency to prioritize requests.
• Providing assistance via documentation or referrals to competent services.
• Confirming the level of criticality (Levels 1, 2, and 3).
• Proposing solutions.
• Maintaining and improving the knowledge base, including monitoring legal aspects, best configuration practices, and technical-functional updates.
• Implementing updates and corrections for monthly software releases.
• Sharing knowledge with team members.
• Supporting consultants by providing technical expertise.
• Preparing necessary documentation and tracking solutions in the knowledge base.

Responsibilities:

• Creating tickets in GCR (Gestion Changement Réseau) and qualifying IP.
• Connecting to equipment and performing ping and radio tests to verify necessary services.
• Routing PTN links and associating IP addresses.
• Cleaning equipment post-migration.
• Creating TT in case of malfunctions.
• Generating activity reports.

Responsibilities:

• Understanding and drafting technical documentation for the manufacturing, installation, maintenance, adjustment, and use of electrical engineering equipment.
• Familiarizing with teleprotection standards.
• Learning AutoCAD and its application in ongoing projects.

Responsibilities:

• Maintaining primary accounting records.
• Coordinating and processing accounting documents.
• Chronological tracking of issued invoices.
• Preparing cash flow reports.

• Assisting children in taking their first steps in learning English.