Hi, I’m
Alin Ionut Marton
-
Brasov
Summary
Hello, my name is Alin and here are some things about me.
I am an enthusiastic and dedicated individual with a strong passion for personal growth and continuous learning. I thrive in both team environments and independent tasks, always maintaining a calm , positive and happy attitude. My hobbies include sports, exploring nature, traveling, playing computer games and board games. I adapt quickly to new challenges, and my commitment to excellence ensures that I give my best in everything I do. With a strong work ethic and a keen eye for detail, I am always eager to contribute and grow within any role I take on.
Overview
8
years of professional experience
1
Certification
3
Languages
4
years of post-secondary education
Work History
Raiffeisen Bank
Call Center Customer Relations Officer
02.2017 - 04.2019
Job overview
- Answer customer calls and emails
- Resolve customer inquiries via phone and email
- Provide assistance following company policies and procedures
- Search for necessary information using company-provided resources
- Handle customer complaints
- Offer technical support
- Provide information about company products and services
- Identify reported problems and assist in their resolution
- Maintain and update the customer issue database
- Enter new customer information into the system
- Update customer database
- Process orders and forms
- Identify and prioritize key issues
- Complete reports on received calls
- Register and process customer requests and complaints
- Follow up with customers on any request changes
Roking Pan SRL
Specialty Coffee Barista
07.2019 - 09.2020
Job overview
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Brewed and served coffee, tea and other drinks according to company standards.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Act with integrity and honesty while promoting "Fixelli".
- Promoting different products in order to satisfy all the clients needs.
- Ensure high-quality customer service and satisfaction.
- Contribute to a positive and happy team environment.
- Follow operational procedures and job description requirements.
- Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
Majorel
Content Moderator on Social Media
10.2020 - Current
Job overview
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality and increase ability of spotting every important detail.
- Strengthened team efficiency by training new moderators on best practices, guidelines, and workflow processes.
- Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
- Proactively identified areas requiring policy updates or clarifications, reducing the occurrence of inconsistencies in content moderation decisions.
- Efficient multitasking , switching and using different platforms/applications at the same time.
Education
Colegiul National Economic "Andrei Barseanu"Brasov, Romania
Baccalaureate from Economics And Marketing
09.2012 - 06.2016
Skills
Content management
Online research
Patience and tolerance
Multitasking Abilities
Self motivation
Customer service
Critical analysis
Adaptability and flexibility
Time management abilities
Teamwork and collaboration
Problem identification
Problem solving
Active listening
Professionalism
Strong attention to detail
Certification
QA Manual Course at GoIT
Timeline
QA Manual Course at GoIT
09-2024
Content Moderator on Social Media
Majorel
10.2020 - Current
Specialty Coffee Barista
Roking Pan SRL
07.2019 - 09.2020
Call Center Customer Relations Officer
Raiffeisen Bank
02.2017 - 04.2019
Colegiul National Economic "Andrei Barseanu"
Baccalaureate from Economics And Marketing
09.2012 - 06.2016