Hi, I’m
Alin Ionut Marton
-
Brasov
Summary
Hello, my name is Alin and here are some things about me.
I am an enthusiastic and dedicated individual with a strong passion for personal growth and continuous learning. I thrive in both team environments and independent tasks, always maintaining a calm , positive and happy attitude. My hobbies include sports, exploring nature, traveling, playing computer games and board games. I adapt quickly to new challenges, and my commitment to excellence ensures that I give my best in everything I do. With a strong work ethic and a keen eye for detail, I am always eager to contribute and grow within any role I take on.
Overview
8
years of professional experience
1
Certification
3
Languages
4
years of post-secondary education
Work History
Raiffeisen Bank
Call Center Customer Relations Officer
02.2017 - 04.2019
Job overview
- Answer customer calls and emails
- Resolve customer inquiries via phone and email
- Provide assistance following company policies and procedures
- Search for necessary information using company-provided resources
- Handle customer complaints
- Offer technical support
- Provide information about company products and services
- Identify reported problems and assist in their resolution
- Maintain and update the customer issue database
- Enter new customer information into the system
- Update customer database
- Process orders and forms
- Identify and prioritize key issues
- Complete reports on received calls
- Register and process customer requests and complaints
- Follow up with customers on any request changes
Roking Pan SRL
Specialty Coffee Barista
07.2019 - 09.2020
Job overview
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Brewed and served coffee, tea and other drinks according to company standards.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Act with integrity and honesty while promoting "Fixelli".
- Promoting different products in order to satisfy all the clients needs.
- Ensure high-quality customer service and satisfaction.
- Contribute to a positive and happy team environment.
- Follow operational procedures and job description requirements.
- Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
Majorel
Content Moderator on Social Media
10.2020 - Current
Job overview
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality and increase ability of spotting every important detail.
- Strengthened team efficiency by training new moderators on best practices, guidelines, and workflow processes.
- Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
- Proactively identified areas requiring policy updates or clarifications, reducing the occurrence of inconsistencies in content moderation decisions.
- Efficient multitasking , switching and using different platforms/applications at the same time.
Education
Colegiul National Economic "Andrei Barseanu"Brasov, Romania
Baccalaureate from Economics And Marketing
09.2012 - 06.2016
Skills
Content management
Certification
QA Manual Course at GoIT
Timeline
QA Manual Course at GoIT
09-2024
Content Moderator on Social Media
Majorel
10.2020 - Current
Specialty Coffee Barista
Roking Pan SRL
07.2019 - 09.2020
Call Center Customer Relations Officer
Raiffeisen Bank
02.2017 - 04.2019
Colegiul National Economic "Andrei Barseanu"
Baccalaureate from Economics And Marketing
09.2012 - 06.2016
Similar Profiles
Lindrit BerishaLindrit Berisha
Software Engineer at Raiffeisen BankSoftware Engineer at Raiffeisen Bank
Oana-Alexandra SmeadaOana-Alexandra Smeada
Professional Software Developer at Raiffeisen BankProfessional Software Developer at Raiffeisen Bank
Alina MarinAlina Marin
Product Manager - Daily Banking Stream at Raiffeisen BankProduct Manager - Daily Banking Stream at Raiffeisen Bank