Alla Stanieva

- Resolving customer quieres from different areas in the world through calls, messages (tickets) and emails;

- Reported bugs to the technical team;

- Helped new clients learn the features and options that are on the platform, in order to ensure their success;

- Provided useful information and workarounds for recurring problems;

• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment. Addressed and resolved customer inquiries, complaints, and suggestions promptly and professionally.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Collaborated with team members to consistently provide efficient service during peak hours.
• Answered customers' questions, recommended items, and recorded order information.